Drivers receive orders to closed or incorrect locations
12 posts across 2 communities in the last 60 days; 83% from r/doordash_drivers.
“This makes no sense! I went to pick up an order that was apparently already picked up. Whatever, I’ll just unassign and move onto the next. But apparently doing so will affect my completion rate?????? I tried to dispute this but of course all the support is automated so I just…”
“Not sure if it happens to anyone else. I noticed it twice already. I had two pickups (a stacked order) before from Starbucks and Speedway. The DD map direction told me to go to Speedway first then Starbucks. On the way to Speedway I passed the Starbucks and then I arrived at…”
“This was a flash offer of 15 dollars. Merchant (sonic) said someone else picked up the order and refused to remake it. Doordash told me to place the order using the red card. Then I tried, it declined, then tried connecting to an agent. Waited over 7 minutes for no response…”
Delivery drivers are receiving orders with incorrect addresses, including deliveries to closed office buildings and split totes between many drivers. This results in wasted time, alarm triggers, and difficulty resolving issues.
SOURCES (12)
“Went to go pick up an order from a store but police were there and door was locked so I reported store closed, but then employees open the door and ask if I'm doordashing and that I can pick up the order but by then…”
“I thought maybe they double dashed after and somehow switched the address back to their home address or maybe they were ordering for kids or something back home. So I messaged the Starbucks Jennifer T to make sure this was correct and nope, not at all her Fusian order. An entirely different Jennifer T. It was my first order for the night so it definitely confused me lol. submitted by /u/crystalizedwolf [link] [comments]”
I got an early morning shopping order around 4am and was on the way when I got a call from doordash (according to caller ID) saying that the customer was cancelling the…
“I accepted a gopuff order then went to the place check doordash app again it was gone wtf? submitted by /u/google337 [link] [comments]”
“A couple hours ago, I had a delivery that was about 20 miles for one stop, paying $50. When I arrived at the station, the packages were missing, so a warehouse employee had to remake the entire grocery order. I headed out to deliver it, and when I arrived at the customer’s house, I suddenly lost signal. I couldn’t even load the Amazon Flex app to confirm the delivery. The family was sitting inside having dinner, and because they had no curtains, they could clearly see me standing outside in my v”
“This makes no sense! I went to pick up an order that was apparently already picked up. Whatever, I’ll just unassign and move onto the next. But apparently doing so will affect my completion rate?????? I tried to dispute this but of course all the support is automated so I just had to bite the bullet and left a very pointed message that I doubt is ever gonna be read by a person. Why would I have them remake an order that’s already been picked up? This is such an infuriating situation. God I hate”
“Not sure if it happens to anyone else. I noticed it twice already. I had two pickups (a stacked order) before from Starbucks and Speedway. The DD map direction told me to go to Speedway first then Starbucks. On the way to Speedway I passed the Starbucks and then I arrived at Speedway, I noticed that the DD app now wants me to pick up Starbucks first. I already was in Speedway parking lot so I picked up that one first before I went to Starbucks. I got a late record after that. I have another stac”
“I just got off of a doordash with a customer switched where he wanted to meet at because his house is hard to find and doordash would not let me meet him anywhere but where the dots at anybody have any ideals why I've done it in the past no problems at least I didn't know there was any problems submitted by /u/JelloFar5513 [link] [comments]”
“This was a flash offer of 15 dollars. Merchant (sonic) said someone else picked up the order and refused to remake it. Doordash told me to place the order using the red card. Then I tried, it declined, then tried connecting to an agent. Waited over 7 minutes for no response. Meanwhile customer calling me saying they didn't get their shake. (I texted them stating that I'm trying to chat with a human support representative to help with this issue) Ai only gave me unassign with NO PAY for t”
“So this is the 2nd time this has happened to me. I got to the location to pick up and both instances the restaurant/store was closed. I checked the app and the screen skips to the map of the 2nd pick up. No way to take a picture and mark the place as closed so I drove off to the 2nd pick up, delivered that, got paid 6. I was thinking to call support after I finish because didn't want to drive and talk on phone. Funny thing I called support and kept spamming "talk to agent" because”
“Hub had one tote that we split between 10 drivers, two packages each. 🤑 (WIL3) Any idea why they just didn't give it all to one driver and release the rest of us? submitted by /u/Blitz_- [link] [comments]”
“I had an offer from Gopuff tonight and it paid good. But boy was it bizarre. First, the customer was named "gopuff c." Then the bag had the barcode but no customer name. It scanned okay. But it turns out the address was a closed office building. Customer didn't answer texts or calls. DoorDash lets me return it, so I go back... there's no store associate to sign for it. Lights are off but the door is unlocked. Then the alarm goes off. I scanned the order, left it behind, went ho”