Cardholders Hit by Card Fraud & Slow Refunds
Customers are experiencing unauthorized transactions on their debit and credit cards, leading to financial loss and significant disruption. The process of reporting fraud, receiving refunds, and obtaining replacement cards is often slow and frustrating, leaving customers feeling vulnerable and uncertain about the security of their accounts.
SOURCES (60)
“I remember during the 2008 financial crisis...Walmart decided to drastically reduce my available credit on their card right when I was having tires put on at one of their stores...It was a hot mess...but luckily I had some credit available on another card....I got zero…”
“The thieves might have access to your email. I would change your email password and put on 2FA.”
I hope I will have my answer Monday, but Monday is just to open a new account to transfer my old funds into. I don't know when Citi fraud will contact me…
“The thing is when I called the number at the back of the card, and it said to put my card number and then pound it said it was invalid, so now I'm confused.”
“It's possible the front line reps you're speaking to don't have the right access level to see your closed account. Banks will have multiple databases for client records. Closed accounts can get moved or purged from the main/active directory but will be retained in secondary or archived databases, which might require special access to see. You didn't say why or when your account was closed or maybe the bank didn't give a reason. You'll need to escalate your request, which”
“Its been true as long as I've worked in banking and assisted with regulatory responses. Now, there may have been a time in the not so distant past where there was more oversight/auditing done of responses by the cfpb but they are barely operating any longer and absolutely do not do any part of the investigation or response to complaints, unfortunately. It wasn't how it was set up but it's where we are now.”
“I opened a new checking/savings at Citi and never received my debit card. Today, I saw an email from Citi that my debit card was activated, an email that an online profile was made, and another email that my PIN was updated, within the span of 3 minutes. I saw the emails about 35 minutes later. I already have a Citi profile, so I tried to login. Password didn't work and had to reset it. Once in, I noticed there was a withdrawal of $3,000 from my savings. The userid in my profile was differen”
“this happened this week. same number, same cvv, same exp. the font design is a tad bit different. I didnt ask for a replacement, add a user or report it stolen. in the WF app, it doesnt ask to activate a new card. obviously im not going to return my old card to be recycled because all of the info is current on it. yes i could call WF, but seems like a pointless call. just wondering if others had the same thing happen. submitted by /u/ilovefacebook [link] [comments]”
“Yes the first thing I did was call the Department of Revenue for my state. They told me they were unable to help because my money was confirmed sent to a Green Dot Bank Account”
“Sorry, I should’ve been more specific. I am thinking that’s the or one of the possible flags that Amex assigned to your profile. Of course this is just a very slightly educated guess given the information available”
“You're conflating two different issues: the type of claim and the evidence supporting it. Your first sentence suggests this is an evidentiary issue ("OP would need a receipt showing the correct amount"). Your second sentence suggests it's categorically not recoverable because "OP did in fact participate." Those can't both be the deciding factor. If voluntary participation alone barred recovery, banks wouldn't resolve tip-adjustment fraud either, because the ca”
“I don’t think you need to close the account because of this. Get them to block all transactions from that number, clear any recurring payments and account links like someone else mentioned and ask them about alternative options for shipping the card. It is in their benefit to get you the card, so I’m sure they would work with you when you ask for alternatives after cards being stolen twice. The card being stolen has nothing to do with the bank and everything to do with USPS, so you might have th”
Never give your phone with an unlocked financial app to another person.
“If it was denied for that reason then the merchant already provided a copy of the receipt to your credit card company. Contact them and they can provide you a copy of whatever documents were used to deny your claim.”
“Get the police report. If you have details of the fraudulent transactions (place & time), then you can hopefully send proof that you were somewhere else at that time. The claim that you controlled your card at the time of the transaction is only valid if you activated your card in the first place. Which you did not do. That's where you need to attack this issue. Maybe talk to your postal inspector about your mail getting intercepted with your credit card prior to getting delivered.”
“That's basically what it's been recognized as, an overcharge case, still denied on my end for lack of sufficient evidence”
“Both can be true. Just because it has a business name descriptor does not mean the processor was not a P2P like square/block, PayPal business services or anything with near instant vetting.”
“I bank with Navy Federal Credit Union. About two weeks ago I was out at an event and two men came up to me claiming to be collecting money for a charity. I offered them $5, they had me type $5 onto a phone, they pulled out a card reader, and while I was walking away I got a notification that I had been charged $800 on my credit card. I called the bank immediately, filed a claim as soon as the transaction closed, filed a police report, and let the bank know about it. This morning I got an email s”
“So I made a claim on my debit card for a purchase I thought I didn’t make, but I just realized that it is a purchase that I made and they already gave me the claim, I tried to call but they said they can’t reverse it and I’m trying to call the fraud services number but it doesn’t help it just tells me the balance of my card🥲 am I gonna get in trouble I don’t wanna get accused of fraud or anything I genuinely just forgot that it was a purchase I made submitted by /u/Good_Raccoon9574”
“Sorry, I wasn’t clear in my wording. They deliberately did this. The same person who offered me the payment plan then turned around and charged my card the full amount.”
“No, you did not. You claimed the PayPal debit card kept pre-authorization holds and that is only true of transactions run over the credit network. Paypal's Debit MasterCard is operated by The Bancorp Bank which means that its EFT transactions (PIN debit transactions) use Cirrus, Maestro, Pulse, or MoneyPass networks and The Bancorp Bank specifically does not maintain an EFT hold beyond two hours. Please name a financial institution that today still maintains specifically EFT pre-authorizatio”
“This exact thing just happened to us. Can I ask if anything ever came of this or if you ever figured out how they got your recent transaction history? They were reading us pending charges made earlier THAT day.”
Regulation E/EFTA rules that negligence can’t be used against consumers
“You need an attorney for money that large. FTC are useless and will close the case once Capital One respond.”
“Two electronic transfers of nearly $10k and $20k left my Capital One savings account for accounts I do not recognize. I did not authorize them. Before the transfers, the phone number on my bank profile was changed to an unfamiliar number. I later found Gmail filters I did not create that marked Capital One and another brokerage’s emails as read and deleted them. I also discovered a brokerage account I never opened using my email and once again, an unfamiliar phone number not associated with me.”
“Hello! I had my Apple Card stolen in late June and I had received an email from Apple support stating that a large transaction was declined. I locked the card and called Apple support, and they said since the transaction was declined and not showing up on the card, it should be fine. I noticed the amount due on my credit card went up to match the declined transaction, but it wasn’t showing up on my “recent purchases” tab. I had read that it could take a few business days for that sort of thing t”
“Yeah, recently I've had quite a few legitimate ones, mostly having to do with home renovations or other transactions.I like most am deeply unsatisfied with the archaic system though of a basically unchangeable 10-digit number granting permission for anyone to fill up my phone with messages and interrupt me with calls, and hate that I have to ever answer calls from a number I don't know.I really would like a mutual opt-in system, where you have to pre-establish consent before it's even possible t”
“Why wouldnt they tell me this though? The reps and safeguard have reassured me over and over that HSBC global is an account structure made for using globally and theres nothing wrong with what I'm doing since my account details state that im living overseas etc. But im going to call them tomorrow and get to the bottom of this”
“I work the night shift Driving around and for the past two nights now I haven't been able to unlock my card to purchase anything. During the day it's fine and customer support doesn't find anything wrong, but I'm getting tired of not eating for a full 12 hours. Anyone have any ideas as to what's causing this? I bank with a credit union. submitted by /u/NerdlinGeeksly [link] [comments]”
“Aw shit. I don't have any messages like that, but I don't doubt that it is going to happen. I don't like that at all. I was praying that they grandfather us all, but sadly that's a rare thing. What sucks is that I have two Kroger cards (Pick N Save and Harris Teeter). I have no use for two US Bank Smartly cards. There goes my two insurance payment cards. Paying via mobile wallet was pretty much the only way I was able to get 5% back on my hospital bills, car & home insurance,”
“I have an old Bluebird VISA cash card that I haven't used in a while. It had maybe $5 left on it. Some weeks ago I get a text asking if I made a transaction of like 50 cents. I say no. I look up the account later and notice a bunch of transactions (all sub-dollar) for some phone game I don't recognize. I call support and report them all as fraudulent. They cancel the card and sent out a new one. We don't have kids running around and my spouse isn't the type to use that kind of th”
“I will try to email the bank. They said my phone number should be registered with my own aadhar But it's not my aunt's aadhar submitted by /u/adil_fx_17 [link] [comments]”
“I contacted Truist through their in-app chat because I wanted to dispute a charge. It was not a fraud claim. The chat agent asked whether I had authorized the charge, and I answered yes , because I did authorize it—I was disputing it for a different reason. Instead of filing a dispute, they somehow processed it as fraud, closed my credit card, and automatically issued me a new one. I never asked for that, and there was no fraud involved. I called Truist, and the representative acknowledged that”
“Evening folks. BofA credit card transaction suddenly getting declined as of yesterday when I use the physical card/Apple Pay. When I call into the BofA CS or even to Fraud Dept, I am not getting any information to explain the decline or any real assurances it won't happen again. Twice now, they've told me they don't see anything suspicious, the account has no issues, etc. The second time, I asked to speak with a supervisor or manager but get put on hold and get told the same stuff fr”
“I did this using the online chat for each credit card. I got a real human each time with no fuss. They asked me some simple questions, then walked me through my options. I can't use the credit cards (nor do I want to) until I'm caught up on what I owe, but the new payment plans stopped my credit score free fall, and allowed me to live relatively comfortably in the mean time.”
“It still says the old card number on the app, not the new one, is that normal? Also if the hacker had set up a subscription with my old card would they have auto updated that as well?”
“Last month my card information got stolen so obviously I got a new card and the bank deactivated the old one. I never updated my uber subscription with my new card and my bank didn’t auto replace it with my new information either. I just got a charge from the uber subscription using my old card. Does this mean that card number is still active and connected to my bank account? If so, can the hacker still use it? It’s not on my bank app or anything anymore. Thank you in advance submitted by”
“I have called 6 times and also written a letter and I'm still trying to get my account corrected. They added the charges from my final Citi balance to their statement because both Citi and Imprint took an auto payment on the transition date. They had to balance their account so they added the transactions that total the payment. When I rejected their request for payment through my bank because it was a duplicate payment they reversed the payment but never reversed the transactions that balan”
“The employee at the store may not have been aware that they take the card. Bob's offers their own Synchrony card, so employees are likely only trained on that one. Or they knew and they just wanted you to apply for their card.”
“I've had 30+ separate $2.00 "Temporary hold" charges hit my card, all showing as Pending in my meta billing activity. They're coming in constantly — at one point multiple per minute. It paused for about an hour, then started again. Card is still active, ads are still running fine, so it doesn't seem tied to a declined payment. Just this nonstop wave of tiny pending holds. Billing threshold is also at $100 and it's been charging me $100 at a time for the past few days. T”
[PayPal] ★ 1/5 (v8.107.2) — Paypal let a company named Deeply scam me big time PP reimbursed me 89.00 because I was charged for an item (double order)I didn't order then turned…
“They also had my credit card info, which I am assuming was sold to them through a hack. I’m not one to play the victim card but I also can’t see a world where I am not the victim here… card has always been in my possession and doesn’t leave my wallet. Was stolen via a skimmer or online merchant hack is what I would assume, can’t see any other option unless maybe a sneaker waiter at a restaurant but I can’t remember the last time I didn’t pay at my table.”
“I understand that but if there is 0 legitimacy to the entity that did the charge, there should be a way to verify that. There is a real company with this name. They’re using its location also for the charge. They have a website BBB rating etc etc etc.”
“It’s not really that simple, if they ask the President of the company at a phone number they called off of Google about a transaction that his company processed, he can’t answer because it’s not actually his processor. Doesn’t matter if it’s a fraudulent company or just a similar name. That’s not how it works.”
“I'd tell her to freeze her credit with all three bureaus first then dispute that account immediately if it isn't hers. If she was 8 when it was opened then it's a huge red flag for identity theft. She should also pull all three of her credit reports and look for any other accounts she doesn't recognize. Unfortunately, if it does involve her parents...it'll be difficult conversation ngl. The sooner she knows exactly what's on her report, the more options she'll have”
“Will not be signing up for this at Citizens. Will order a new card online and close all account soon.”
“I’d consult with Apple directly. If you file a dispute to your bank, Apple will respond with a transaction summary showing your name, billing address, email address, your IP address and its location when the transaction occurred to fight the dispute. Your bank loses all leverage to dispute as it’s clear as fucking day you did it or someone you know did.”
“So I checked my email yesterday morning, and saw an email from a company named Danner, thanking me for my order of a $209.50 pair of men’s sized 14 boots that were being sent to me at an address in Wyoming. There was a notification from my bank that said the same amount had been withdrawn. As a woman who lives in Massachusetts, wears a size 8, and did not order any boots, I was suspicious. Call it intuition. (/s) What’s super weird is they used not only my name, and debit card information, they”