CapCut Hid Background Removal Behind a Paywall
Users are reporting significant issues with CapCut, including project loss, disappearing features (like text-to-speech and background removal), account sign-out problems, templates failing to load, and a general sense of instability. These problems disrupt the editing workflow and frustrate users.
SOURCES (60)
“[CapCut] ★★ 2/5 (v19.6.0) — I used to use CapCut, and when i did, it was ok, but the app is like money hungry. But i just redownloaded again because i wanted to do something, it took forever to load, “i had to clear up…”
[CapCut] ★★ 2/5 (v19.6.0) — it's self explanatory
[CapCut] ★★★ 3/5 (v19.6.0) — I accidentally deleted the capcut app and i had 60 projects/drafts of edits that i made and spent hours on. I didn't know that auto upload was…
“[CapCut] ★ 1/5 (v19.6.0) — This is an absolutely pathetic excuse for a video editor. Anyone using a screen reading software that has a visual impairment this is completely useless. None of the buttons are labeled, nor are any of the icons. Anytime I scroll through anything. All it says is button, button, button.”
[CapCut] ★ 1/5 (v19.6.0) — верните бесплатное качество👎👎👎👎👎👎👎
“[CapCut] ★★ 2/5 (v19.6.0) — I have lost more than 4,000 credits trying to generate projects with CapCut. Several projects crashed, stopped before completion, or produced incomplete videos, yet the credits were still deducted. When I tried again, CapCut charged me even more credits for the same unfinished work. Users should not be charged when CapCut’s system fails to complete a project. Losing thousands of paid credits because of repeated technical failures feels like being scammed. CapCut shou”
“[CapCut] ★ 1/5 (v19.5.0) — The quality and structure of this app has taken an extreme nosedive in the past few years into a greedy, predatory, ad-filled, micro-transaction-filled, ai-assisted, bloated, and unoptimized mess. This app used to be simple and free— ai and subscription services weren’t shoved down every nook and cranny. CapCut’s backend has slowed to a snail’s pace in exporting & editing and the export function will auto-select “ai up scaling” every time you go to export a video— forc”
“[CapCut] ★★ 2/5 (v19.5.0) — Ever since Apple released ios27 CapCut does nothing but crash and has lots of problems please hurry and release an updated fix”
“[CapCut] ★★ 2/5 (v19.4.0) — It’s an overall easy for beginners app, but more and more features are becoming pro, 2 stars, bc how can I use this feature, only for it to be pro midway through another video?”
“[CapCut] ★★ 2/5 (v19.4.0) — Is Your app is such a god dang joke to you? Because genuinely I don’t know why your making everything pro..talk about a gold digger, you need to change the export thing I am not making a darn account just to export because I don’t care but I can literally switch to a different editing app it’s not that hard if you wanna keep your money and your reviews up I suggest you fix it because genuinely it’s unfair to the kids who can’t make an account and not be able to make t”
“[CapCut] ★★★ 3/5 (v19.4.0) — I got this to make viral trends, really good editing app to use, except there are lots of bd things on it and it’s very expensive and CapCut just made more ai voices cost money! It’s really annoying but it’s a really good editing tool. I suggest using it to doomscroll or to actually edit, buy it or not. It’s really good.”
“[CapCut] ★ 1/5 (v19.4.0) — This is horrible,your app will not allow me to download my presentation for my schoolwork which is due next week and it is trying to make me paywhen i have used nothing that requires pay? This is ridiculous and horrible”
“[CapCut] ★ 1/5 (v19.4.0) — I’m so mad rn if I could I would give this literally 0 stars, ZEROOOOOO stars. This app I’ve used it for the longest time and I mean longest because i remember when almost if not everything was free. Now you have to pay for everything, even quality! HOW MUCH MORE GREEDY COULD U GET. I’m highly disappointed because no one wants to pay for standard which is 10 dollars. I rather spend that money on a Wendy’s biggie bag or even a subscription on Crunchyroll because unlike”
“[CapCut] ★★★ 3/5 (v19.4.0) — I downloaded CapCut pad and it crashes constantly - insanely frustrating.”
“[CapCut] ★★ 2/5 (v19.3.0) — This app is amazing and easy to learn, the problems I have with it are the fact that the chroma key button is GONE. You have to basically pay to USE the app, it’s extremely frustrating. Please just put back how everything was or else Capcut will go out of business due to ppl changing platforms.”
“[CapCut] ★★★ 3/5 (v19.3.0) — Раньше пользовалась без остановки.У меня есть аккаунты на многих платформах с не маленькой аудиторией и чтобы её поддерживать Нужен постоянный монтаж. У меня есть свой стиль монтажа,но с последними обновлениями почти все приложение сделали платным.У меня уже нету сил и слез чтобы хоть что-то пытаться с этим делать.Я разочарована.”
“[CapCut] ★★★ 3/5 (v19.3.0) — i love this app so much i use it for everything but why is everything turning pro now like i can bearly even edit now because everything is pro EVEN THE TEXT TO SPEECH IS PRO”
“[CapCut] ★ 1/5 (v19.3.0) — This app sucks, I’m not gotta say it again. Tell me why they have to pay you more money to get pro just to unlock text to speech? Like hello?? You also have to extract audio by using pro. Honestly, I will be changing editing apps soon, and deleting this stupid editor. I hope you have a bad day whoever the heck this developer this. One star, don’t thank me later. 😡”
“[CapCut] ★★★ 3/5 (v19.3.0) — Overall the app is fine but it keeps crashing every time I click something or type something and it’s annoying. It wasn’t always crashing until today after the update”
“[CapCut] ★★★ 3/5 (v19.3.0) — When I first logged on everything was easy to use and didn’t need pro on everything but all of these updates have gotten worse but I like the app just change it back please all the unnecessary stuff needs to go change the text to speech back to how it was before please I beg..thanks capcut!”
“[CapCut] ★★★ 3/5 (v19.2.1) — So like CapCut is a great app it’s just a lot of bugs I can’t hear the sound even when the volume is up and it always lags and crashes and it just randomly takes me out the app”
“[CapCut] ★ 1/5 (v19.2.0) — This app is horrible. I was never able to use anything I wanted to because they don’t know how to fix a simple app so I can use how I want to. Do not get this app, you will just get frustrated trying to fix it and nothing will work, it just doesn’t make sense, it’s absolutely horrible, never even bother downloading this app, it wasted hours of my time.”
“[CapCut] ★ 1/5 (v19.2.0) — It deleted all my hard work of projects because of the storage😭😭😭😭😭😭”
“[CapCut] ★★ 2/5 (v19.1.0) — this app lowkey sucks. i’ve been using it for a long time and i pay for pro, not only does it cost an arm and a leg but it’s laggy and different tools keep disappearing from my tool bar on a daily basis. ive had no help contacting anyone. app is a waste of time, just get alm or blurr.”
“[CapCut] ★★★ 3/5 (v9.3.0) — I used to love capcut, it was much easier, user friendly, etc. But with the new updates I am becoming much more frustrated. Especially with the voice updates. There used to be options to extract audio, isolate voice, etc, and now they’re gone. It is extremely disappointing.”
“[CapCut] ★ 1/5 (v19.1.0) — So this is a little my fault but I was working on an edit but I needed the remove bg feature but it never popped up and my friend told me if I delete the app and reinstall then log back in to my account then my projects will still be their but guess what didn’t happen, all of my projects where gone thanks CapCut”
“[CapCut] ★★ 2/5 (v19.1.0) — I do not understand you guys keep making everything pro and at this point people can’t even enjoy this app anymore. We try to edit. We try to do everything and it’s just not there or it just needs pro not Everyone cannot afford pro I remember when this used to be a FREE editing app and now y’all are just money hungry first I can’t add text to speech anymore and now I can’t even remove the background?”
“[CapCut] ★★★ 3/5 (v19.1.0) — I love using CapCut but I sometimes run into a problem where the remove bg option js disappears so I was hoping you guys can fix it”
“[CapCut] ★ 1/5 (v19.0.0) — This app is now a joke. It doesn’t ever complete any projects successfully & continues to eat your credit as it fails. DO NOT USE THIS APP”
“[CapCut] ★★ 2/5 (v19.0.0) — CapCut keeps randomly deleting my projects and when they tell me to ask they Ai to help it is useless.”
“[CapCut] ★ 1/5 (v19.0.0) — I’m having an issue exporting my project. CapCut keeps showing “You’re trying a Pro feature for free — Enhance voice,” but I have already turned Enhance Voice OFF and set Noise Cleanup to 0 on all voiceover clips.”
“[CapCut] ★★★ 3/5 (v19.0.0) — It’s a good app just the fact that TTS and remove bg disappearing is a REOCCURRING issue is crazy”
[CapCut] ★ 1/5 (v19.0.0) — I can’t do thumbnails!
“[CapCut] ★★★ 3/5 (v19.0.0) — Я даю вам три звезды потому что во первый много чего стало за эти алмазики (платно) и теперь вообще не удобно нечего монтировать, хорошо что сейчас хоть корзина стала открываться, на этом спасибо, но вап же очень не удобно что все платно.”
“[CapCut] ★ 1/5 (v19.0.0) — i’ve been using this app for five years— before capcut pro, and before templates. i have been watching this app’s downfall for a long, long time. why is it that every time i open the app, there are less and less free features? i have used a feature before and literally the next day it’s behind a paywall. i barely use this app anymore because you’ve left me with almost nothing. people who can’t afford your stupid subscription (which is extremely overpriced, by the way)”
[CapCut] ★★★ 3/5 (v19.0.0) — I really wish CapCut give a free pro
“[CapCut] ★★★ 3/5 (v19.0.0) — CapCut is good but it just runs so slow and EVERYTHING is premium. But other than that the app is super easy to use and it’s very good for beginner editors, I’ve been editing on CapCut for over 3-4 years and it’s the best app I’ve used so far.”
“[CapCut] ★★★ 3/5 (v19.0.0) — It’s good snd it’s nice to use but it has a bunch of bugs and not to mention a lot of animation things use the pro feature meaing it’s pretty difficult for people who don’t have that kind of money to make cool fancy edits. Honestly I think it’s fine. I give it a 6.5/10”
“[CapCut] ★★ 2/5 (v19.0.0) — So I have been using CapCut for lots of years and I need a new update because I keep trying to look for text to speech but can not find please fix this issue”
“[CapCut] ★★ 2/5 (v18.9.0) — I put 5 stars for everyone to see, literally this morning I checked on CapCut and every single one of my edits are gone, even 3 of them that I worked almost 20 hours on just because I have to find the clips, 26 is the worst year and I hope this thing never happens again because I’m actually mad rn because why even put almost everything P.R.O this is why 2026 is.the.WORST.year.of.my.life.”
“[CapCut] ★★ 2/5 (v18.9.0) — I’ve have been using CapCut for many years and I can confidently say that it is one of the worst, bug filled, laggy editing app you can use. It’s like a game just in development and filled with bugs, but CapCut is a half billion dollar company. Do not buy anything on here, they market as “free” but most of everything you can you is under a pay wall, they don’t even try to hide it. If anyone’s reading this, just use alight motion🙏”
[CapCut] ★★ 2/5 (v18.9.0) — It’s not working at all i click on the app and it’s saying “to many people using” or smt like that i reset my phone so many…
“[CapCut] ★ 1/5 (v18.9.0) — CAPCUT DELETED ALL MY EDITS AMD I DIDNT SAVE ANYTHING AND IT DID IT WITHOUT WARNING”
“[CapCut] ★ 1/5 (v18.9.0) — The app was extremely fine for what I needed it for.. in the beginning. That was until CapCut began to charge everyone for certain features and in some ways, CapCut became slightly unusable. I didn’t use any of these features anymore so I was fine until a few days ago. CapCut added a watermark taking up most of your project that cannot be removed unless paying for pro. The app has become money-hungry and I’m sure many other people already know this. It’s getting insane”
“[CapCut] ★ 1/5 (v18.9.0) — It’s a good app but it’s so so so dumb because every time I try to post a template it ALWAYS mute it due to “ copyright reasons” . IT SUCKS. SO MUCH. YOU CAN’T MAKE ANYTHING FOR A STUPID STUPID REASON. And, the worst part, is that there are no songs to replace it with!!! they do not have even close to any songs!!!!! FIX THIS OR ELSE”
“[CapCut] ★ 1/5 (v18.9.0) — i loved it but until the update came and deleted my progess”
“[CapCut] ★ 1/5 (v18.9.0) — CapCut has become way too expensive for what it offers. The app is overloaded with features, pop-ups, promotions, and constant attempts to sell additional services — even when you already have a paid subscription. The interface feels unnecessarily complicated and cluttered, which makes basic tasks more frustrating than they should be. One of the main reasons I subscribed was access to AI video generation, particularly Seedance 2.5. The model is available in the app, b”
“[CapCut] ★ 1/5 (v18.9.0) — I purchased CapCut yesterday based on how the app and its features were presented. Unfortunately, I could never get it to work the way I expected or the way the features appeared to be described. What made the experience even worse was trying to cancel and request a refund. Instead of providing a clear, simple process, I found myself being sent from one place to another trying to figure out how to cancel and get my money back. Something this basic should not be this d”
“[CapCut] ★ 1/5 (v18.9.0) — I accidentally used a premium feature in my project (30m long project with tons of cuts) and when I went to export it, it said I needed premium because I used the “reduce noise” feature, I have been combing through my video for hours to try and find where I used this so I can turn it off and I still can’t find it despite going through every clip and now I can’t export video and my only option is buying your premium… please add a feature to somehow remove or locate prem”
“[CapCut] ★ 1/5 (v18.9.0) — I did a little rhyme there hehe but I SPEND HOURS WORKING AND EDITING AND I SAVE IT AND WHEN I COME BACK ITS ALL DELAYED AND I HAVE TO DO IT ALL OVER AGAIN IT GETS ME SO FRUSTRATED OH MY GOSH PLEASE FIX THIS FIX THIS FIX THIS FIX THIS FIX THIS YOU GUYS FIX ALL THE OTHER BUGS THE LEAST YOU CSN DO IS FUX THIS ONE”
“[CapCut] ★ 1/5 (v18.9.0) — this is basically garbage so many bugs and you dont even give a proper instruction”
“[CapCut] ★ 1/5 (v18.9.0) — I recently redownloaded your app about a month ago, and I've come to regret it because of how many bugs there are and how greedy this app has become. CapCut used to be known as a free, easy-to-use editing app. That reputation is fading fast. The bugs l've encountered are ridiculous. To start with, when I delete projects, the app tells me they've been moved to the trash and even shows a "View Trash" button. The problem? The button doesn't work because there isn't even”
“[CapCut] ★★ 2/5 (v18.9.0) — I can’t even use the the text to speech feature more than once, horrible fix this app. Also you need premium for EVERYTHING”
“[CapCut] ★★ 2/5 (v18.8.0) — CapCut was much more user-friendly and had more functionality than the desktop app. I’ve been using it for videos for the past few weeks and love it. However, it upgraded tonight and now it matches the PC. Now it’s terrible. Go back to what you had. The PC app is not as friendly as the iOS app. Lost functionality. Harder to use. I’m finding something else.”