Bank Apps Show Wrong Balances and Block Zelle Transfers
Customers are experiencing frequent disruptions and frustrating usability issues with their banks' digital services, including online portals, mobile banking apps, and payment platforms like Zelle. These problems range from error messages and unavailable services to incorrect balance displays and failed transactions, leading to confusion, lost time, and a lack of trust.
SOURCES (60)
“Who else’s PNC mobile app isn’t working? Edit: A branch representative stated that their systems are currently down. submitted by /u/dmb_21 [link] [comments]”
“It looks like this part of our site isn't working right now. Please try again later. Thanks for your patience. This has been happening for two days now. Anyone know what's going on? Trying to add a family member to my United Explorer card. submitted by /u/jikesar968 [link] [comments]”
Missed my banked reset today after I was about to use it
“When I did this I had to call the old bank and have them release the Zelle token, then I was able to change it at the new bank. Good luck”
“Thats the problem , youre overseas and see these transaction, notify you as a courtesy and over time if it keeps happening shut you off Explicitly discuss with them what you need to set up Maybe they dont have proper hsbc branch in armenia Maybe they need you to setup separate branch accounts between AU and Armenia”
“Is anyone able to use their website right now? It's down on my end. submitted by /u/Rude-Specialist5554 [link] [comments]”
[Wise] ★ 1/5 (v9.64) — The app says I have two accounts. I do not. It will not transfer funds by debit card, Visa card, or by direct bank transfer but is…
[Wise] ★ 1/5 (v9.65) — My money got stuck in transferring and no one in their chat, email and phone support can assist me. All canned answers. So frustrating. Useless
[Wise] ★★★ 3/5 (v9.65) — Would be nice if I could actually connect my bank… plaid tries to send a confirmation code to my number to connect.. code never comes in.. frustrating…
[Wise] ★ 1/5 (v9.64) — I could only make a transfer I have 3 days trying to make some pending transfers and it does not allow me to connect to my bank…
[Wise] ★★★ 3/5 (v9.62) — The algo for checking transactions clearance MUST be corrected. The bank has cleared the transactions and confirmed that communication sent but Wise still shows that additional checks…
“I wasn’t aware that I had to wait some time before moving funds into a new bank, especially savings. But I guess I was wrong”
“I opened a CIT bank checking and savings account on July 1st with the goal of moving my savings from my external bank to them. I initiated the transfer and it arrived at CIT. I’m huge about app UX/UI and I quickly realized it wasn’t what I was looking for in terms of that. I decided to pull those funds back to the same account they originally came from. I’m assuming this pull triggered a fraud alert in CIT’s system (I don’t blame them for taking security seriously), but the issue isn’t that. The”
[Wise] ★★ 2/5 (v9.64) — This app keeps getting slower. I always have issues sending payments either my American bank account. Sometimes they don’t even have the instant option and the transfers…
“Have you ever done an in-depth virus scan or reset the device that you use for your online banking?”
“Yeah we've been stuck on this. It's an adoption challenge. Ever since SMS became unlimited, it made it a cheap tool. Cheap tools are hard to give up. Also, customers don't really understand how the new methods work and broadly don't want to know about new methods. Getting rid of faxing was a similar challenge. This will sound dystopic, we're using profiling to identify risky customer interactions. The goal is to lower the inertia for known customers, a better experience, whil”
“I am all for fair play but it has been over 6 hours of requesting blocks and getting nothing. I am struggling to get anything and the Reserve now page is completely broken where nothing show up anymore. I use to be able to get 1-2 blocks a day and know I am fighting just to get 1, this system suck so much I hate it. submitted by /u/Suppducky [link] [comments]”
“Yeah this has been happening constantly. QBO's bank feed connections have been garbage lately, it's not you.”
“Somethlng went wrong The payment systems encountered an error, You can try again now or restart the app and complete your action in a few minutes. Everytime this pop up while try to add find. All cards are ok fr payments. It's 4 days still problem not solved. How to solve the problem? submitted by /u/Positive_Actuary_282 [link] [comments]”
“Are you trying to use a mobile device or the full website. It almost sounds like YOUR account is blocked and you may need to visit or call a branch to figure out what happened and why.”
“Recently tried to pay for Wendy's order via Paze and got an error on the payment processing page, so I did the second attempt and it was successful. After several days of being in pending both payments were paid from chase credit card. Same thing with my wife. Has anyone dealt with this and should I report this to paze or bank? submitted by /u/mickjohnathan [link] [comments]”
“Anyone having issues with citizens bank? Card not working in store or online for the last 2 hours. No one answering customer service. Extremely frustrating. Edit: customer service told me the entire system is in “stand in mode” due to a third-party processing system. Not sure how true that is. Photo added for context submitted by /u/cnrdvs69 [link] [comments]”
“I've used Zelle for a few years now for bank to bank from my US Bank to my Capital One - ALWAYS instant. Lately, sending to Capital One takes 3 full days for it to be in my account. I might as well do a snail's pace transfer! I have sometimes needed the money immediately in that account. Sending FROM Capital One to my US Bank is still instant. I don't even want to bother calling because I don't think I'd get any valuable information. My guess from some online research is we d”
“Whenever i’m trying to purchase an item on a website it pops up with this. I’ve been on call for hours with both PNC and VISA, and got absolutelty nothing, they are both confused and dont know how to fix it Any idea on why i would be getting this? My phone number and email are verified. Has anyone else got this issue? and how did they fix it? submitted by /u/Slow-Hornet8075 [link] [comments]”
“I've been trying to connect my bank account to Plaid for a new shop; for reference, I already have a shop that is connected via Plaid with the same bank account. I've attempted to connect for a few weeks now, as Etsy's original advice was to wait because of system downtime, whether with them or my bank. I've tried clearing cache, logging in on different browsers, using mobile and desktop. None of these are working. After that, I got on chat with them again, where they suggested t”
“Anyone here ever experienced this issue? All my payment methods not getting through even though i enough funds on them and verified them On the payment activity all attempts just shows pending and its really frustrating cos i have ads running. And there is no human support and the ai cant even figure the issue out Anyone experienced this? How did you get your payments to go through? submitted by”