Uber App Bugs Get Drivers Deactivated
Many drivers are expressing frustration with app malfunctions, fleet document issues, and false reporting that directly impact their ability to earn money. Some fear deactivation or losing access to the platform, while others worry about covering expenses due to reduced earnings.
SOURCES (60)
“Last night I had a pickup, someone with a 4.96 rating going about 6 miles. As I approached the pick up address, I noticed the blue pin was not near the address. I get in front of the house and I’m watching the blue pin…”
“Ok so my dad gets like all his income w uber (yeh broke fam struggles) and for some reason he's been having rly bad issues like when the app is running it says the trip has paused and prompts him to like reload and he does but nothing happens and it stays paused for like 10 mins and the passenger can't see his location updating and when he closed and opens up the app again it still doesn't work. He's done basically everything to fix this reoccurring issue even got a new phone he”
“Just got this warning from Uber. Anyone else getting these? What are your stats? 👇 submitted by /u/Fast_Designer9437 [link] [comments]”
“Hey everyone, I'm stuck in a 4-month nightmare with Uber support and need your help. The Situation: I was deactivated for too many incidents on my MVR. I spent a year getting it corrected, and now it's clean. I'm legally clear to drive again. The Problem: Lyft uses Checkr and approved me instantly. Uber uses Samba Safety, and they just send me in a loop. Their system keeps referencing my old, bad MVR from over a year ago. The Runaround: Samba told me Uber must request a new check. I&”
“So this is what i saw when i opened the uber app. are you guys members of this union? submitted by /u/Fun-Print-1154 [link] [comments]”
“I received this in my Uber driver app inbox. It's true I have been inactive for a while. Has anyone else had this, and know if it's legit? I'd never expect to receive a call from Uber. Why wouldn't they just place the promotion in the Discover? submitted by /u/McMayhem27 [link] [comments]”
“Hii everybody pls help, i by mistake drove uber for extra 5 hours in a week, it just happened once only, i am really tensed right, i have already approved for my PGWP and my TRV now im worried about my PR application. Please advise me guys , is it really worth worrying?? submitted by /u/ImpossibleTeach1369 [link] [comments]”
“Last month, so a year since I started doing uber I was told I would have to do another background check. After submitting my new insurance (I switched) the background check was never done and just says it will be once I submitted all the required documents. I was first told it was because I needed to upload a vehicle inspection. Turns out I didn’t and that their system is detecting I have another account. Apparently I did have another account that I made before I moved here that I never finished”
“Just got an email from Uber that they have been wrongfully deactivating accounts and they are trying to make it right. My account is fine, but if you believe you were wrongfully deactivated, now is the time to contact Uber. https://imgur.com/a/rIMcDk8 submitted by /u/Weary-Savings9795 [link] [comments]”
“I did translate it. I think Uber is just glitching. submitted by /u/Longjumping_Bee_1205 [link] [comments]”
“I mean, what parameters are used by Uber to generate these messages? Scare tactics? Bullying? I dont understand the purpose or why I'd receive this at all.. submitted by /u/ceegee2774 [link] [comments]”
“Received “welcome to uber” email offering a “practice trip” before I take a ride. I received this email while finishing my 23rd ride today. I’ve been driving 90+ days. What is wrong with these people? submitted by /u/Hungry-Town-7847 [link] [comments]”
“After my block this morning I signed out and now when I sign in it wants me to start the whole process of becoming a driver. submitted by /u/wolvesjohnblack [link] [comments]”
“Last night I cancelled a long distance ride and then the rider cancelled his next offered ride. I took him off the app and think I may now be under investigation. Any advice?? submitted by /u/Strict_Sea_4803 [link] [comments]”
“So I am receiving notifications that all my trips are being recorded in the app, but there is no setting in the app to disable or opt out of recording. the notifications are coming from within the uber app and in my email from the legitimate uber email sender, so these are legitimate notifications. when i try to call support about the issue i just get hung up on. how can I disable the recording feature in the driver app? submitted by /u/jopjop42 [link] [comments]”
“7.15号uber对我发起了年度背景调查，我是纽约开车接载的uber司机。7.31号下午，我送完了一个客人，uber app突然跳出来。你不能继续接载，你的背景调查遇到问题，需要上传你的ID完成背景调查，从7.31号开始，噩梦便开始了。 submitted by /u/No-List-3910 [link] [comments]”
Omg. Same. Did not get the job because I was riding an uber that time.
“Hi, is my account on a waitlist? I rented a TLC car and tried to work but uber said waitlist so I returned it. Some people are saying it was due to the tlc plates not being active. I see some people have a next step where it says waitlist or background check shows as awaiting other items, but mine says completed. Can only nyc drivers respond. Thanks) submitted by /u/Spiritual-Copy-3345 [link] [comments]”
“Either Uber or Lyft does this ridiculous thing where they prod you to upload your new insurance cards before they expire, but then when you do they make you ineligible to drive because the new cards haven’t taken effect yet so then you have to upload the old ones again to be able to still drive. Does anyone remember which one it is? Lyft is very annoying about it so I’d like to upload them, but not if they’re going to make me ineligible. submitted by /u/Brilliant-Love-739 [link]  ”
“Deactivated for unsafe driving, yet anywhere I check it claims "Speeding" yet my driving insights say otherwise... I've just started driving for other after being a passenger for years and I can confidenly say I drive better than most other ubers out there. From the last SS, the app pulls data from phones speed sensors, looking at my trips that claim speeding are either speed zone changes or app malfunction (not registering my location and zooming in and out so I close and reopen t”
“Hi everyone , I have a question about uber black. I started uber black two months ago before uber black I was doing uber x everything was fine. After switched my account to black I am receiving very few trips. Other drivers around me are receiving 3-4 times more than me I have a lot of friends doing uber black I worked with them they received 3-4 times more trips than me I don’t know why I am receiving very few trips. I contacted to support agents multiple times all agent’s answers ate the same”
“Title says most of it… I called them back when it wasn’t working and someone said they would open a case and I got an email saying as much but wtf… I need to work. submitted by /u/More_Cowbell_ [link] [comments]”
“I posted here a while ago about how I was unfairly deactivated due to an error by Uber Support themselves who gave me wrong information about using temporary paper licenses (without a photo) that then caused one of their automated systems that always check that your profile photo matches with your uploaded license to freak out when it couldn't match my profile photo anymore with the paper license that had no photo, so another automated system immediately deactivated me and when I sent an app”
“Hi everyone, My Uber driver account was deactivated after I had been driving with the platform for more than two years. I depended on Uber as a significant source of income, and I was deactivated without what I believe was a clear and concrete explanation or a meaningful opportunity to defend myself. I’m now looking into my legal options, including mass arbitration against Uber . Does anyone know of an attorney or law firm in the Philadelphia area that handles Uber/Lyft driver cases, especially”
“Cancellation 2% acceptance 11%. Uber support has nothing to say. All they say is everything is alright. Any advice? submitted by /u/Recent_Wing_7951 [link] [comments]”
“Hey there! Long-time lurker, eight-year driver, first-time poster. Where do I begin...? Oh, that's right! You know that notification that'll come out of nowhere in the Driver App? You know... the one that attempts to gaslight you into believing that Commercial Auto insurance is the fastest-growing chunk of each Uber/Lyft Trip Fare? You do? GREAT. This will be easy then! I signed up to drive for Uber in 2018 in San Diego, having moved there from Northwestern Indiana. It was a long-time dr”
“If you’ve driven Uber long enough, you’ve probably had some version of this happen: You arrive at the passenger’s pickup location, but Uber doesn’t recognize that you’ve arrived. I’m not talking about being several blocks away or the passenger putting the pin at the wrong address. I’m talking about being legitimately at the pickup. You can sometimes see the passenger’s live-location dot basically sitting on top of your car. A common example is downtown with one-way streets. Uber’s navigation exp”
“my husband is currently an Uber driver and also has a fleet account but was told by Uber he needed to create a new email account for the Fleet account but now Uber is saying the email doesn’t match his Uber driver account. He’s getting the runaround from uber and I’m just wondering what are some ways he can get connected to the correct department? submitted by /u/BoringSpite3861 [link] [comments]”
“I got an email saying someone called in saying drove her and multiple cars off the road, now mind you I have one of the best drive scores for my job. And I’ve never gotten a complaint in the whole year I’ve worked here or my years driving for the Military. So… I’m wondering what petty asshole got mad they couldn’t go around me or beat me to an exit? These 4 wheelers are trying to ruin peoples jobs.😭 submitted by /u/Ecstatic_Ad6888 [link] [comments]”
“So I’m a W-2 driver for a fleet company, and today I had a passenger who was running late for work. She had a 4.67 passenger rating, and honestly, in hindsight, I wish I never would’ve matched with her. 😭 She kept wanting me to drive faster and basically drive how she wanted, but obviously I wasn’t going to speed or drive unsafely just because she was late. I prioritized safety and drove normally. Near the end of the trip, I could hear her whispering on the phone. I think she called uber to rep”
“It seem like my Uber app was hack into but not my Uber Driver App. No clue how but I have been getting text message that shows I need to put in my access code. Then I get this message in my Uber app and not the driver app. DO NOT USE THIS SCAMMER WEBSITE https://www.drivercheckuber.com/ submitted by /u/feinburgrl [link] [comments]”
“Uber again has set my default to enable "record my ride". I have to disable it manually each time. I reached out to support to find a fix. submitted by /u/Far_College_5907 [link] [comments]”
“What do I do before they duplicate account in my uber/lyft and Blacklane submitted by /u/New-Background-236 [link] [comments]”
“Uber Eats background check nightmare — Checkr keeps failing SSN trace, Uber keeps giving wrong info. Need advice. Timeline of what’s happened so far: 1. The root cause When I signed up, my driver’s license was a temporary/interim license with very small, hard-to-read print. It looks like either I or Uber’s system misread a digit from the photo, which caused my SSN on file to not match my actual driver’s license info. 2. Report suspended, no explanation Checkr’s status showed “Suspended” for over”
“As you see in the photo i made $71.64 last night but after i got done ubering around 5 in the morning. I go to cash out and only $12.73 was available to cash out. I looked at my recent bank transactions and there are no recent deposits into my account. Its like my $71.64 just completely disappeared. Anybody else have a problem like this? submitted by /u/vegetastolemygirl [link] [comments]”
“As many of us drivers have experienced lately, the latest Uber Driver App update is glitchy as hell. A couple of times a day, I have to swipe up to close the app, then reopen it to get things to work properly again. That being said, the image above is the notification Uber sends me when I close the app WITHOUT stopping ride requests. This had me thinking and testing something for my first reservation this morning. Those of us who HAD the coffee mug break button would logon the designated 30-minu”
“My account is disabled until I get the inspection form filled out and signed. I have hit the button to have uber send the form to my email about 10 times in the last 4 days. And nothing comes through. I have checked and it is not in my junk/spam. Does anybody on here have a copy you can send me submitted by /u/Lacutis92104 [link] [comments]”
“I can’t receive the code on the uber pro card app? Any troubleshoot tips? submitted by /u/KindlySociety2216 [link] [comments]”
“They've asked for a bag picture again after 3 months of delivering I uploaded both my bags, one is absolutely massive far bigger than any Uber branded bag and theyve said my bags aren't big enough, I can't find any way of contacting support every section on the help page just takes you to a block of text submitted by /u/Jayyww94 [link] [comments]”
“What is going on with Uber and their humans? submitted by /u/JobFickle6879 [link] [comments]”
“My transmission on my car started to go, so I switched to Uber bicycle to be safe, and it was fine at first, then I stopped receiving regular trip requests. I called Uber support and they basically fucked with me for two weeks before my bike was stolen. I still don't understand why. One support agent literally just lied to me and tried to repeatedly make me share my screen. I switched back to my car and everything was fine for a few days. Then early last week I lost the ability to instantly”
“I got a new phone and I can't get into my 2FA app. I clicked the button to recover my account and this is what I got: submitted by /u/PinkPonyGirl6945 [link] [comments]”
“I'm a newer driver and I keep getting spammed to get the Uber Pro card. When I go to apply for it I am told that my socual security number I've had since birth 40 years ago isn't valid. When I contact support they just pass me off to go this place that doesn't exist, call this number that doesn't work, download this other app that wont let you do anything because you haven't been approved. Like most problems with uber the uber pro card seems to just be designed to waste m”
“Can anyone help me? I've been driving uber for the past few weeks and had saved a significant amount in my account. On August 9, I tried to cash out my funds but it did not let me. I tried both the instant cash and the uber pro card, neither options worked (this would be my first time trying to cash out). I contacted Uber through the app, but they kept telling me to contact Branch support (not much help). They told me to uninstall and reinstall the app, which I did. Since doing that, I have”
“So I am trying to sign up for a driver and I can’t because my phone number is apparently registered under someone else’s account. I just got this number like a couple months ago. Never have used Uber before but it seems like whoever had this number before me must have an account set up because my number is still tied to their account. Is there a way I can get my number removed in order to be able to sign up as a driver. I remember a friend having an issue like this a while back but I remember sp”
“I have a question I hope someone can answer as Hailey (iykyk) has been distinctly unhelpful. I missed my ride requirement and turned in my rental, I want to try again, does anyone know how long you need to wait to rent again, or if it's allowed, after returning the vehicle due to missed ride requirement? submitted by /u/MatchDiligent8615 [link] [comments]”
“Hey wassup everyone, So I been doing over for over a month now but something strange is going on & I want to know if anyone else has experienced this. I think a rider is trying to commit some type of insurance fraud on Uber and they’re using me as the scapegoat. So today I received a call from Uber stating that I was involved in an accident. I have never reported or gotten in accident while online and active on the app. The first call I received was from Uber Support. I kindly told the lady”
“uber -> untrue complaints -> permanent deactivation -> hireright reporting -> other platform instant deactivations when a tiny handful of complaints compared to the number of trips you completed match the same category of safety related concerns you are finished it doesn't matter if any of those safety reports are true or how many rides you have successfully completed all that matters is you meet the safety risk threshold for deactivation calculated only by hearsay with no eviden”