YouTube Phone Verification Blocks Custom Thumbnails and Uploads
Creators are experiencing persistent and frustrating issues with YouTube's phone verification process. This prevents them from accessing key features like uploading longer videos, using custom thumbnails, and managing multiple accounts, leading to significant workflow disruptions and account access problems. YouTube's support seems unresponsive or ineffective in resolving these issues.
SOURCES (60)
“(This text was translated using Samsung Translate because I only have a basic understanding of English, so I apologize for any spelling mistakes, but I need help) YouTube is rejecting my number (a Saudi number) even though it worked on my old channel a year…”
“https://preview.redd.it/xy293eot74nh1.png?width=782&format=png&auto=webp&s=210c6af7314acf8e8642a16ac4d75d6bc23302a8 i haven't verified a phone number on yt for like 5 years i just can not get this to work. submitted by /u/adubosa [link] [comments]”
“I cannot stand the utter garbage that is the phone number verification. Why even if I put my phone number it DOES NOT work. Seriously why? Why even if I put it to send a call it does not call me. Why does the stupid google gemini search said I had to wait 72 Hours. For what? I just want to change a thumbnail and it doesn't let me because it fails on purpose and makes stupid excuses. I live in the Philippines I don't know how to fix this. But currently Youtube will not accept my phone ver”
Hey everyone, I am trying to verify my phone number on YouTube to unlock custom thumbnails, and every time I get the same error: there was a problem sending a verification code.…
“Hello I have submitted literally all the required documents for the SHEER ID verification process but it keep denying me. I’ve used Apple student, and Amazon and Spotify and literally got accepted from there’s but for some reason YouTube student is not verifying me. What did you guys do to get this to work? submitted by /u/Johnny_boy2016 [link] [comments]”
“Try adding more options like a secondary email and an Authenticator 2FA app, and check if you can get the request there instead.”
“All I want is to upload custom thumbnails and 15min videos. That's it. For that, YouTube wants phone verification. Here is everything I've tried over the past 3 weeks: SMS option: "There was a problem" error. Every single time. Tried with three different phone numbers same error on all of them. Voice call option: "Too many requests. Please try again later." — from the very first attempt on some days. Waited 3 full days without touching the page, tried again: "You”
“Can’t. This is a mandate because of some new laws passed that force age verification to “protect children””
“I'm having similar. I have downloaded my data at first to find out what date of birth I used on my TikTok. Only for me to see I have a YouTube link on my profile. I wanted to delete it. Went to edit my profile and its not on there but it shows on my data. I Googled it and it says TikTok removed YouTube and Instagram links a while back. So now wondering if I need to make a ticket to speak with TikTok to get the link removed from my data as when I typed in the link, it says the channel was not”
“or even to verify some other way. Ty. Also when did they start this? submitted by /u/Crosscorvette [link] [comments]”
“I remember at least custom thumbnails being locked behind verifying for well over a decade so it's not a new thing, though I think phone used to be the only option. If you want to use them you follow the verifying process, it should walk you though it.”
“Select a method to verify your identity Text message This option is temporarily unavailable”
“Okay, so an undisclosed problem now has an undisclosed resolution. So I too am baffled. I'm glad this isn't a support ticket I'm trying to help with. 😎”
“Hello, I want to give my videos thumbnails but unfortunately I cant without this phone number verfication thing, but I dont want to just give away my phone number for free. Is there a way to pass around this or do it in another way or some sort? Can anyone help me out, I appreciate your help. submitted by /u/Foreign_Ad_7419 [link] [comments]”
“hello all! i have heard of others getting ahold of agents or creator service chat support for youtube related problems. how can i do that? ik there is no email and i cannot find a way to find these chats that the help web page mentions submitted by /u/xoxo-ddd [link] [comments]”
“Is there any way to fix this? I already did the phone number verification. submitted by /u/SUNDOODBRO [link] [comments]”
“I keep on verifying my face. The app confirms that it’s me, and then when I go to click dash, it makes me verify again. I’ve done this well over 15 times and still get the same outcome. Contacted support and they did not help at all lol Uninstalled the app, restarted my phone, nothing. Any suggestions? submitted by /u/Chimkinchim [link] [comments]”
“Heyo! I am starting a new youtube channel but it it asking me to verify to go live. I have no problem with this. However, when i input my number i get the message "This number is associated with too many accounts. Only two accounts can be verified per phone number, per year. Please enter a different phone number." Is there a way around this? Also, google voice isnt in the uk for free and i aint payin allat for a channel. Edit: If there isnt a way, can i go live without the phone number”
“I'm a youtuber and I can never get past this stupid verification. Because I'm from Zimbabwe a Zimbabwean phone number won't work and will always give me issues I don't know if YouTube is racist or what but its so unbearable. I can't use custom thumbnails or post videos above 15 min.CAN SOMEONE HELP ME!Could I borrow a phone number just to get past this stupid thing submitted by /u/FreakyYuki [link] [comments]”
“Anyone else dealing with this issue? I have to past customers messages stuck months after completing. I’ve called support 8 times now about it and they keep telling me they can’t do anything other than make a report. I find this whole thing frustrating! submitted by /u/Several-Being2159 [link] [comments]”
“Follow up to my post yesterday about my account randomly being told I failed a photo request for using a picture of a picture or wearing a face mask or otherwise altering the photo despite not having worked for Uber for over a week and not even being online yesterday. My appeal was denied for unknown reasons as I still don’t know why I was told I failed a photo request I never had. And the fun part is the reason I know I wasn’t working yesterday is because I was in the ER all day for a cat bite”
“Kisi ne dm kiya hai merko, vpn try karke card se hojata hai.. I don't have my card rn, can you check if it works”
“Yep i needed a logo to even attemp verification, it's the same as the favicon on the site.”
“Have you tried to delete it and upload again (it gives you name it again). Checking from your PC/ browser version may help as well”
“What format did u write the number? With/without country code, with/without brackets... the error is the same always and I even cannot figure out what format to use.”
“I have a new channel running, but I can't upload anything over 15min. It says you can only link two channels on one phone number. So I unliked it on the other channels, and tried to put my number into this new channel and I'm thrown an error, still Anyone know what to do or how to get around this? submitted by /u/Teamkhaleesi [link] [comments]”
“I have a new channel running, but I can't upload anything over 15min. It says you can only link two channels on one phone number. So I unliked it on the other channels, and tried to put my number into this new channel and I'm thrown an error, still. Anyone know what to do or how to get around this? submitted by /u/Teamkhaleesi [link] [comments]”
“By literally changing my SIM card ? All for this for verification ? I would probably have to use my mom's number to do that unless you give me another option.”
“Hi Guys.. I recently created a YouTube channel but whatever number i use its showing an error and im unable to receive the code to complete verification. I tried youtube help also but in vain .. I need from you guys if anybody knows the solution how it solve this issue. Thanks submitted by /u/Crafty_Protection874 [link] [comments]”
“what do I it's a Belizean number and I already tried everything and nothing I even have a new number and nothing submitted by /u/Clean-Key-3998 [link] [comments]”
“I honestly don't understand why YouTube would have this problem. The fact that it does it looked like it is deliberate by YouTube/Google, all of this just to unlock some features. Is there anyone, especially from my country, have encountered this problem and are there anyone manages to verify from this ? submitted by /u/LudicrousTorpedo5220 [link] [comments]”
“How are other streaming platforms getting around it? I’ve never had to give Netflix or Amazon an ID”
“I have accidentally verified 2 accounts with my phone number (one was because of a glitch), I'm wondering if I can get around it. ad if I cant when it says 1 year does that mean 365 days or until the first one was made. ( or if i can unverify an account) submitted by /u/Extra_Bluebird_7878 [link] [comments]”
“my account got deactivated last year in september due to me working in the warehouse but since i no longer work in the warehouse i have been trying to get it reinstated but ive had no luck , i made another account and now i have to wait to be off of the interest list submitted by /u/Altruistic_Top8666 [link] [comments]”
“Every time i try and verify my account it just says verification failed try again, has anyone else had this issue? submitted by /u/lighter2012 [link] [comments]”
“I know it’s a new roll out, but today it wouldn’t accept my video recording of my face after 3 tries and so I couldn’t check in and missed my block. I contacted support and they created a ticket. Will I still get compensated for arriving on time for my block? submitted by /u/danji321 [link] [comments]”
“Does anyone know why the new video verification is not approving my video for all 3 attempts. Is it just me or has it happened to anyone else? submitted by /u/Complex-Director-798 [link] [comments]”
“Okay? So for the past two days, I've been at the same location, and at this current location, we have the outside phone scanning. But I also got that email about them changing the video verification. So, at the group of stations that do not have the outside kiosks, you have to do the AI video verification. That's my understanding, right? But regardless this didn't improve anything at all submitted by /u/DONTfearTheSAME [link] [comments]”
“They just dropped a new verification process to check in. It now requires a much closer scan of our faces and it gathers a bit more information. I understand this is to secure our accounts and make sure no one else can use them. What do you guys think? Have y’all tried it ? submitted by /u/Minimum_Guard_552 [link] [comments]”
“This is the first time this has happened to me. I showed up like normal tried to do the face scan video. It tried it three times and after the third time it showed the picture above. I called support trying to get checked in support said they couldn’t check me in and to go into the station and have them scan my ID the warehouse manager told me it was showing them that I was not active that I was not signed in on the app so they cannot do anything. I called support and asked if they could see if”
“I recently had this problem, remove a number from one of your accounts, wait a few days, then create the account you need to create on your phone using the google app. then just log on your computer”
“I can upload the government-issued ID successfully, but the **Submit button remains greyed out**, so I cannot complete the verification. I’ve already tried different browsers, Incognito mode, clearing cookies/cache, disabling extensions, another device, mobile data, JPG and PDF files, and resubmitting my legal business information. Etsy Support confirmed that it is a **technical glitch** and escalated it to Technical Care, but my payments have been on hold since July 21 and I still have no solut”
“I can upload the government-issued ID successfully, but the **Submit button remains greyed out**, so I cannot complete the verification. I’ve already tried different browsers, Incognito mode, clearing cookies/cache, disabling extensions, another device, mobile data, JPG and PDF files, and resubmitting my legal business information. Etsy Support confirmed that it is a **technical glitch** and escalated it to Technical Care, but my payments have been on hold since July 21 and I still have no solut”
“Let me know details and share your add id number submitted by /u/Arul_6001 [link] [comments]”
“I don't think this is the right place for this but.. can someone let me use a phone number to verify my youtube account? i do not like being limited to 15 minute uploads (although it allows 15:29 at the highest) and having 10 uploads a day (yes that is a problem) i tried those online phone number sites but it either say too many accounts use it or it just cant be used. submitted by /u/TwoTheNumber [link] [comments]”
“I’m aware of the update to where u must record a video of u to verify your identity.. did it for my first block today, but for my second one this shi was just it was just loading after hitting “I’ve parked” for the entire 5 minute grace period we have🫠I ended up missing my block, support said it’s nun they can do and that I’ll be paid within 24-48 hours (ik I’m most likely not seeing that money LMAO) submitted by /u/Realninjallday [link] [comments]”
“I've tried a couple of times yesterday and never got a SMS, then I eventually got the "You've made too many attempts, try later..." message. I tried again today and I've got the same message again. The thing is that I just tried creating a Instagram account with my number and I got the SMS right away. How to solve this? submitted by /u/Longjumping-Truth-48 [link] [comments]”