Subscribers Trapped, Can't Cancel
Individuals are experiencing frustration and financial burden due to difficulty canceling subscriptions and facing continued charges despite attempts to do so. Companies employ deceptive practices, obscure cancellation processes, and unresponsive support, leaving customers feeling helpless and exploited. This impacts a wide range of services, from streaming to software and research tools.
SOURCES (60)
“I am going through this right now, Card has credited back for the last 5 months. Zoom originally sold Otter.ai with their pro solution but for whatever reason when I cancelled Zoom Otter.ai may not have been told about it. More to come, going…”
“I’m in a similar boat, it’s a great app, but need to find an alternative they have gotten way too greedy with this price increase with no new features.”
“Your bank likely doesn't know that you cancelled your subscription with Netflix or whoever. They just see that you had this subscription charged on the same day every month, and so they want you to know that you might have a payment coming up, so you can plan for it.”
“Checked my statements and none of them have come out since May, I’m just worried because they were still listed and I’m concerned because when I saw they were still listed, I cancelled them and I’m worried I might be racking up debt”
Prepaid billing required by July 24, but the option is missing from my account
[CapCut] ★★★ 3/5 (v18.6.0) — Subscribed for the first 2 days till now I haven’t gotten my subscription credit. I did a year subscription
“"Apple Tax" your phone is an iPhone isn't it? Apple demands a 30% cut of all purchases and subscriptions paid through their services. If you really want to subscribe to Premium, never do it though a phone, do it through a desktop. Actually, never subscribe to any subscription service through a smartphone. (Google also changes a 30% cut, but since YouTube is Google they don't charge an extra 30% on Android, but every non-Google purcase/subscription is generally 30% higher on And”
“On my TV this evening, logged into my account, YouTube is offering me 2 month premium trial, then €13.99 a month. When I press start trial button on the tv, a QR code is displayed which when I scan on my phone brings up YouTube subscription page which offers just 1 month trial and €17.99 a month thereafter? Is this a bug? Both devices are logged into the same account! submitted by /u/ResponsibilityKey50 [link] [comments]”
No add credits button , only "cancel billing plan"
[Claude] ★ 1/5 (v1.260709.0) — I’m paying $20 a month and every time I’m trying to complete or ask questions my usage is up.. I can’t even ask question in full before…
I am leaving your platform because of your business practices. I cannot PAUSE A PROJECT???? I cannot start a free project on a paid plan??? Fuck you, bye bye. Br, Marko
[Canva] ★ 1/5 (v1.122.1) — It wants me to pay a fee
[Calm] ★ 1/5 (v6.99) — I paid for a year, and was only able to use this once. Over $80 and one use. I reached out to customer service, received a generic…
[Asana] ★ 1/5 (v26.27.0) — They make it exceptionally difficult—if not impossible—to cancel your account. This is my third day trying to cancel mine, and I’m still being bounced between departments. At…
[Calm] ★ 1/5 (v6.99) — I could not access the material at first & then, it was very difficult to cancel.
[MyFitnessPal] ★ 1/5 (v26.27.0) — Do not subscribe. I paid the full year subscription fee and the next day they were asking for me to pay again. Then i tried to get…
[PayPal] ★ 1/5 (v8.107.2) — Impossible to actually delete your account or get any real people to help u with a problem
[Canva] ★ 1/5 (v4.216.0) — It is not a free trial if you’re automatically charging the $26 to try out the product
[Calm] ★ 1/5 (v6.99) — The app charged me $80 when it said I was signing up for a free trial. Despicable.
[Calm] ★ 1/5 (v6.99) — I wish I could leave 0 stars. I received a promotion for $12 per year through T-Mobile. The app won’t acknowledge it and there’s no way to…
[Calm] ★★ 2/5 (v6.99) — I simply wanted to talk to a person about a payment issue on your support page. But after clicking the little chat box, the issue became something…
[Calm] ★ 1/5 (v6.98.1) — Unauthorized renewal charges, impossible to speak to customer service, navigate cancellation, or get refunds. Feels purposefully difficult and deceptive. Many, many complaints across the web from other…
[Perplexity] ★ 1/5 (v26.25.0) — I am a Perplexity max member and have bought thousands of dollars worth of additional credits and not one of my attempts to contact support has been…
[Evernote] ★ 1/5 (v11.22.3) — This used to be a great app. As user for 15 years it has been my digital brain, just as it promised. But now they have more…
[Headspace] ★ 1/5 (v8.20.1) — I used this app for years. took a long break from it and redownloaded it recently only to find absolutely everything has ben blocked off with a…
[Squarespace] ★ 1/5 (v2.118.0) — Once they get your card info you’re toast! Charging me for services that were never provided and give me the runaround when I want to cancel it.…
[Headspace] ★ 1/5 (v8.19.0) — This app used to be great. I returned to it today after some time away only to find the entire app locked behind a pay wall. So…
[Headspace] ★ 1/5 (v8.18.0) — Not able to delete my account without cancelling a subscription. My “free” subscription expires in 3 years. Response from support was, “sorry, but we’ll be happy to…
[Headspace] ★ 1/5 (v8.18.0) — Why not just make the app cost money at this point…
[Headspace] ★ 1/5 (v8.18.0) — Terrible billing experience. I canceled my Headspace subscription during the trial period, as allowed, and still got charged a few days later. That is unacceptable. A company…
[Headspace] ★ 1/5 (v8.17.2) — I subscribed to Headspace in February. I had also subscribed about five years ago. In March, Headspace connected me to that old lapsed subscription. I couldn’t get…
[Evernote] ★ 1/5 (v11.17.3) — A year long sub was $35 in 22, is now $249. This seems almost illegal.
[Headspace] ★ 1/5 (v8.14.2) — I’m so tired of this every time I open the app, plus I ALREADY SUBSCRIBED FOR A YEAR!
[Asana] ★ 1/5 (v26.18.0) — The software is decent, but when I attempted to cancel they double charged me and are refusing a refund.
[Stripe Dashboard] ★ 1/5 (v2.86.0) — What a terrible company. There’s absolutely no way I can sign in to cancel this godforsaken app. They have no customer service whatsoever… There’s no phone…
[Headspace] ★ 1/5 (v8.13.0) — I signed up for the 7 day free trial today and was charged today for that free trial before the trial even began!
[Adobe Express] ★ 1/5 (v30.2.0) — Rediculous subscription practices. I don’t recommend. I feel like I got scammed.
[Evernote] ★ 1/5 (v11.15.2) — I wish I could give a zero I had the lower tier product then I was charged double for the subscription beware
[Todoist] ★ 1/5 (v26.4.23) — I’ve been a paid subscriber for over 8+ years. Lost access a week ago. Restore doesn’t work. Support not responding. Already submitted two tickets 7+ days ago.
[Asana] ★ 1/5 (v26.13.0) — Be aware that if you sign up for a year there is no refund policy. I set up an account using my domain, not realizing that I…
[GitHub] ★ 1/5 (v1.246.1) — I paid for a subscription and got double charged- and it never worked
[Asana] ★ 1/5 (v26.5.0) — In general, I think it’s important to make deactivating an account as easy as possible. I don’t think there is any conceivable reason to bury the ability…
[Mailchimp] ★ 1/5 (v6.89) — Wasted 2 hours of my time attempting to getting it setup. Then when you get upset and decide it’s not for you. They make sure they attempt…
[Calendly] ★ 1/5 (v3.4.0) — Once you buy this they make it impossible to cancel. Buyer beware
[Airtable] ★ 1/5 (v10.46) — I cancelled my Airtable account months ago, but about once a week they attempt to bill my card $255. Luckily I’ve locked the card, but it’s impossible…
[Loom] ★ 1/5 (v628.0.0) — I did not want to subscribe at all had I know I would automatically be signed up for a free trial that Im having trouble canceling its…
[Asana] ★ 1/5 (v10.51.0) — Uninstalled because it wasn’t my thing. Got an email about like what to do with Asana, ok fine I get it. Went to unsubscribe and IT WOULDNT…
[Asana] ★ 1/5 (v10.47.0) — When I try to cancel the premium subscription, I get an error from asana. I am also not able to remove my payment method from the account.…
[Asana] ★ 1/5 (v10.47.0) — I love asana but not allowing you to manage your plan subscription via mobile is predatory behavior. Creating hurdles to keep you from adjusting your plan is…
[Loom] ★ 1/5 (v345.0.0) — They’ve charged me twice and I have tried to cancel three times now, do not use this
[HubSpot] ★ 1/5 (v4.54.0) — Go anywhere else. Customer support is trash. Overpriced garbage with zero customer support they just tell you look at knowledge base. F off
[Buffer] ★ 1/5 (v14.1.4) — They charged me to download app and they have no option to add payment methods via their dashboard to make canceling order super difficult.
[HubSpot] ★ 1/5 (v4.43.1) — There is no way to cancel your subscription even if you don't use it.
[HubSpot] ★ 1/5 (v4.38.0) — Be careful with these guys, you won't be able to unsubscribe
[Miro] ★ 1/5 (v3.25.30240271) — They make it impossible to cancel.
[HubSpot] ★ 1/5 (v4.30.0) — Hubspot locked me into a contract without me agreeing to it and won’t let me cancel, we’re being charged $430/month and I’ve been ghosted by 3 different…