People feel stuck in customer service roles despite wanting a career change

“I'm not sure if it's a silly question or not, but I have had like 5 years of customer support experience so far. What I've noticed that is by naturally doing what the role is dedicated to, you don't really grow into a person that then moves to a different role as the skills that are being developed in that specific role does not really carry over elsewhere (or rather grow you into that). It seems like to do that, I would have needed to study things on the side, do additional work”

“I need some career advice, and I’m hoping to hear from people who may have been in a similar situation.I’m in my mid-30s and have been an Assistant Manager at Verizon for a little over two years. Before that, I was a Sales Specialist for six years. While I’ve built a solid career and currently make around $90K a year, I’m starting to feel ready for something different and more fulfilling. The biggest challenge is the lack of work-life balance. Working weekends and certain holidays is becoming in”

“I need some career advice, and I’m hoping to hear from people who may have been in a similar situation. I’m in my mid-30s and have been an Assistant Manager at Verizon for a little over two years. Before that, I was a Sales Specialist for six years. While I’ve built a solid career and currently make around $90K a year, I’m starting to feel ready for something different and more fulfilling. The biggest challenge is the lack of work-life balance. Working weekends and certain holidays is becoming i”

“I have been with the same company for 20 years, in financial services. To be honest, I'm not entirely certain how I got to where I am; I started in a customer service role on a dialer system, and now I work in our Cyber Security Department. It's been a lot of moves including managing vendors and records management along the way. I don't want to work at this company any more for a number of reasons; however looking for cyber security jobs, all of them are for people who have backgroun”

“Just got out of a dog shit job recent career experience Customer service for UPS (6 months) Customer service for Vodafone UK (2 months) Don't have a degree, and I am still thinking about what degree I should choose. I don't have any specific interests; I want to do something that doesn't drain me completly. I am from India, and most jobs don't pay a livable wage if you have to pay rent. I am thinking I should start video editing because it's mildly interesting to me. It can p”

“Worked in retail for 10 years now as of 2 weeks ago. Customer assistant up to store manager; But honestly, I want something different, not sure what to go into. I’m open to anything but kinda just want to move out of retail into something different even if it’s a trade I can learn. I did want to do a course to learn a trade but I can’t find the time with working, gym, renovating a house, there’s a lot going on in my life I’m always busy. But anyway, nothing specifically tied to what I mentioned,”

submitted by /u/No-Score-5859 [link] [comments]

“Hi there! I’ve been working for the most part basic customer service jobs for over 16 years now and I’m ready to transition into something with higher pay while still working close to customer service. I have some college experience (no degree) but I’ve been side eyeing certifications programs for A.I / Data Analytics as a potential route. My questions are basically if signing up for site like coursera is a good start/ return and if so which certification course should I focus on if I’m looking”

“Hello All, I am in my late 30s and have experience mainly working in customer service type jobs and service Centre Representative Jobs. What Jobs can i look for to move further? I earn just over 27000 at the moment and would love to ideally earn over 30k. Any advice would be appreciated submitted by /u/Internal_Border_6726 [link] [comments]”

“I have a background in educational and retail sales. Currently working in an admissions advisor role. I think it's time to transition, but I don't think I want to continue as an admissions advisor. What's the next step up in this arena, or what is closely related enough but with more upward mobility? submitted by /u/element-2012 [link] [comments]”

“I am a recent graduate finishing up a work contract for the next month or so. I've been working over a decade in customer service. I'm trying to figure out what sort of jobs to apply for to jump up salary brackets as fast as possible. I've been looking into LDPs and those seem promising. Does anyone have any advice? To be honest I wish I could work a hybrid or remote position but maybe it's more realistic to target on site positions. Would be awesome to jump to a 6 figure job onc”

“Right now, I am jobless, but I do have a social sciences degree. I have a great deal of customer service experience, but I’m burnt out from making calls, talking to rude customers, and honestly, those jobs don’t pay enough. I’ve been trying to figure out what my next move should be. I feel stuck and don’t know what direction to take. Should I go back to school or try to get into a trade? I’m 25, and I don’t want to be broke anymore. I want a living space of my own. I’m very depressed about it I”

“I currently work as a receptionist at a university in the UK and have been working front-facing/customer services jobs for over a decade and I'm getting burnt out from it. My current job involves dealing with in-person queries, signposting, taking phone calls, emails, managing visitor car parking, checking visitors in, and helping students navigate all university processes. I have a BSc and MA in unrelated subjects but they have given me a lot of transferrable skills. My MA dissertation invo”

“Need advice from seniors: Should I take a customer service job while completing my BCA? Hey everyone, I’m currently a 5th-semester BCA student from Jaipur. I’m genuinely interested in the tech field and have been trying to build my skills alongside my degree. The problem is that since I haven’t completed my degree yet, most of the internships I’m getting in Jaipur are unpaid internships. I’ve already done 2 unpaid internships, and even when I find paid internships, the stipend is usually around”

“It’s interesting to read posts from people who want to get out of help desk roles, especially Tier 1 positions. I completely understand the desire to move up, but I’m curious why so many believe they need to leave end-user support entirely to have a successful IT career. I suspect there are a few reasons: 1. Support is not seen as being as cool or technical as networking, cybersecurity, cloud, or systems administration. Also, there's a perception that it pays less. 2. Some people simply do n”

“TLDR: what sort of jobs should would be great for someone coming from a CSM role outside of SaaS? I currently work as a Customer Success Manager. Coming from a hospitality, sales, mobile tech support, and food industry background, I was very lucky to land in the position that I'm in now without a degree and without sharing my technical background from tinkering with computers and programming. Let's just say that I know enough to be able to see when something isn't quite right. I don&”

“I’m a Biomedical Engineering graduate who started my career in Customer Support due to poor guidance and fear of unemployment, then moved into Tech Support and Service Desk, with around 1 year of experience in each. I have 0 skills or idea of coding and numbers.I was earning around ₹40k a month in my last role but had to leave due to family circumstances, and it’s now been almost a year. I’m ready to return to work, but I don’t want to go back into service based roles with rotational shifts and”

“A few things, I am not going to name and shame the company, I am more of an introvert than I care to admit, sorry for the wall of text, and I am old. I started my career in customer service, taking phone calls and placing orders for a wide range of products in a call center environment. Eventually i moved up to coding the scripts that customer service reps used to read and place orders. I learned quite a bit over 24 years at the company. That company was bought out and I was shown the door after”

Would love to know

“I'm 25. I work as a legal assistant/paralegal at the moment (no certification) and I previously worked at a call center, collection agency, and worked retail. I graduated high school and went to college for a year and a half and stopped going because COVID made things harder for me learning wise and I was not able to recover my GPA, thus losing my scholarships/tuition grants. I like my job currently but I really get no benefits since it's a small firm and the pay could be better. What I”

“Previous roles have included Sales Admin, Customer Service, Account Manager (sales), Sales Coordinator... I'm desperate to get out of customer facing positions (but will take one if it's a solid internal role), and desperate to start earning more and not be stuck in these bottom-of-the-totem pole positions... I'm looking for help with pivoting, and what to apply to? throwing my resume into AI suggests going towards Coordinator roles like Operations coordinator, or lean into Data role”

“Been working call centers for too long. And I would like to change my career. I have recently gotten my associates degree in cybersecurity though I was thinking of trying to get finance or adjacent. What are some strong starting tips to help me change? I'm not even sure what I should be looking for. submitted by /u/Lyle_rachir [link] [comments]”

“Hi Guys, I (31M) have been in Call Center work since my mid-20's. To make a long story short...The Call Center environment is killing me. WFH is great, but I'm reaching a point where I don't want to be that one employee that forces themselves to be proud of being there for 10/20/50 years. I'm thinking about going back to school and getting some sort of degree/certification but with how much things are changing, I think Technical work is essentially out of the question. Many years”

“Food service/retail background. There's a few call centers here that seem to pay decently but I know they're hell. I don't have a degree and I was thinking it might be an ok start to getting into a more "professional" job and work up to higher pay and finish my degree eventually. The idea of being there for years fills me with dread though. I hate customers a lot but the workload of food service is insane and after having to rely on people who refuse to do work in restauran”

“I actually cannot do customer service anymore. I am 24f and I’m DONE. entitled customers & insufferable shop owners have me at my WITS END. I’ve been in food service since I was 16, with a little retail in there. It is draining my soul and I should not be so stressed about a minimum wage job that doesn’t even completely cover my bills. I feel so stuck and I don’t know what to do. I honestly just need something to get me through the next year. I can’t do customer service for another year. I d”

“Hello, I have been in customer service jobs since I was about 25. I am now 33 and have been at my current job for 3 years. I am making roughly 50k and want to move up but the company is small and new roles are hard to come by. When I think of what is next for me I want to get out of the customer service field, but I don’t know where to go or what to even search for. I want to move forward but every job that comes my way on the various sites is all customer service related. Has anyone transitione”