Shopify Dropped PayPal Pro and Merchants Had No Plan B
Shopify store owners are experiencing frustration with payment processing changes (PayPal Pro deprecation, Braintree negotiation, unexpected fees) and limitations within Shopify's subscription features. They feel blindsided by policy shifts and lack of flexibility, leading to financial concerns and difficulty customizing their stores.
SOURCES (60)
“I'd definitely keep both if you can. Stripe has a much better developer experience and powers card payments, Apple Pay, and Google Pay, while PayPal still has a loyal user base that prefers not to enter card details on every site. Offering both usually leads…”
“Good suggestion. The payment used my card details that are tied to my Shopify account. I only have access to Shopify on my phone, I have only used it about 3 times in total. So I've no idea how the order took place. For now I've signed out and reset my password, but I would love to figure out how this order took place.”
“Are your payments working? Try a 0.01 order since 2k sessions yielding a flat 0 orders screams payment/checkoht issues.”
“Not only this, but in our store we have auto canceling enabled, and we still received two chargebacks that will cost us $19 apiece. Shopify wants us to dispute the chargebacks and put the problem on us, saying their hands are tied. They are literally the ones enabling this cancer”
“Yes, you can. But don’t do it if you don’t need to or have an alternative. It’s so hard on cashflow”
“In Canada are you able to have current and on-going Shopify capital funding, and get a secondary MCA (think Wayflyer) Thank you in advance! submitted by /u/bagsessed [link] [comments]”
[PayPal] ★★★ 3/5 (v8.107.2) — When people are linking their debit card or credit card from any store marketplace online, my question is what is happening on their refunds. Are they having…
“Thank you. I think you understood my questions and this reply was helpful. Maybe i am referring to Shop Pay and i just don’t understand the difference.”
“Hello fellow flexers, Is anyone else having issues with Instant Pay? I cashed out a little while ago and it hasn’t hit my account yet…..is it down? What is going on? submitted by /u/MissSaucy_22 [link] [comments]”
[PayPal] ★ 1/5 (v8.107.2) — The app now focuses too heavily on fees to the dwindling customer base. Hold your money hostage 8+ days. Punish you for using ach options they don’t…
“Recently, my client's Shopify store got a free credit of £250 to run promotional campaigns on shop campaign. Is it worth trying? What was your experience?? submitted by /u/yogendrarkl [link] [comments]”
“Shopify kicked me off their payments & PayPal closed my account less than a day after I opened it. I'm rebuilding the store now with Claude, Figma, and Framer. Gonna go headless. I don't even sell consumables right now and I still get the cold shoulder. Thanks for responding, I appreciate that.”
“Not natively. Shopify supports pre-orders, but collecting only a deposit and charging the remaining balance later requires an app or custom implementation. Apps like Downpay or Deposit & Split Payment handle this well and let customers choose between paying in full or leaving a deposit at checkout.”
“Did you keep using Disputifier after they explained the RDR issue? I’m curious if the tool was actually the problem, or if most of the confusion came from how Shopify displayed the chargeback rate.”
“Shopify POS locks its native NFC hardware (the iPad and Tap readers) strictly to payments, so you can't use them to read custom membership data. To make this work, you can Buy an external Bluetooth NFC reader that supports keyboard emulation (like the Socket Mobile S550) to feed the card ID into your POS search bar or you can Just print a backup QR code or barcode on the back of the physical NFC card so your staff can use the extension you already have active.”
[Shopify] ★ 1/5 (v10.2627.0) — I had two accounts with Shopify that are canceled and closed, yet I’m being charged a bill. There is no actual person to speak to find out…
“Very cool, I’ll need to dive deeper on that! Question for your app while I’m looking at it. Can you handle showing ‘Pre-Order’ (Full Payment) + ‘Notify Me’ simultaneously if Inventory <=0 but Continue Selling = True? Might be looking to replace our current BIS app, which is struggling with that and we seem to pay more for it.”
“Short answer: not really native. Shopify's built-in pre-order button charges the full amount at checkout - it can't take a partial deposit and collect the balance later. Your competitor is almost certainly running a deposit app on top of Shopify (Downpay, Depo, and PreProduct are the common ones for high-ticket stuff like this). They vault the card at checkout, take your 20-50% deposit, then auto-charge or invoice the balance when the bike lands. For $5k+ bikes with 6-month lead times, t”
“No, preorder and subscription apps can ask Shopify to vault payment details by using selling plans . That's been a thing for 4 years now. :) When the order is placed, you need to pass a selling plan's ID. Shopify handles everything from there - including showing customers relevant options, vaulting payment details and allowing stores to charge cards beyond the standard 7 day auth window.”
“Has anyone got experience in switching business entity on shopify. For eg switching from UK LTD to US LLC or sole trader to LTD? I’m looking to understand how long it takes the new Shopify payments to be verified and what the holds on the new accounts are like. I’m trying to do this with minimum disruption as the original Shopify payments will need to get deactivated whilst the new one is being verified. I’ve heard it can take minutes or hours. I’ve also heard it can take days. submitted b”
“When an ecommerce brand scaling past $100k/month faces a sudden Shopify Payments termination, the immediate instinct is to panic-export the store. However, if you have a large active subscriber base on autoship, you face a major structural roadblock: the platform holds your credit card vault. Forcing a raw customer migration where users must re-enter payment data typically results in an immediate 30-40% churn rate. To protect enterprise cash flow, you need your credit card data vaulted independe”
“the Shopify customer isn’t the problem, leaving it sitting in AR is. i’d usually avoid treating each payout like a normal customer payment against one big invoice unless the workflow is really clean. the safer pattern is a Shopify clearing account: record gross sales from the Shopify report record refunds, discounts, tax, and shipping if separate record fees as merchant fees match payouts against the clearing account reconcile the clearing account to zero monthly if there’s a big AR balance now,”
“I’m looking for a Shopify alternative I’m tired of hidden fees and dishonesty from the platform. Who have you moved to that you liked? submitted by /u/sloopyfitness [link] [comments]”
“A few days ago we saw a banner appear in 1 of our 3 accounts in our MCC that we have 45 days to move to a "compliant" payment method or be suspended. Shortly after, this account's newest rep sent us an email and congratulated us on being upgraded to MMS/mid market sales and that as part of helping our account grow, they plan to suspend the account if we don't move to invoicing. We have other reps, in other areas of Google Ads and Google in general that we lean on, and operate m”
“Yeah have lost all payment methods outside of authorize.net, conversion killer for me”
[PayPal] ★★ 2/5 (v8.107.2) — Will revise when fixed but currently cannot make a payment to my credit account via the app. It just goes to a blank white screen. Tried to…
“Unfortunately, this type of app doesn't exist because you're fighting with Shopify's native checkout flow, which is already pretty locked down. Shopify Plus would be your only way forward unfortunately (assuming it has to be done in the flow you've described). I've done some work arounds for this in the past, so it's a different flow but basically you have a Purchase Order manual payment method, setup some flows after checkout, then collect the PO that way. Happy to dive”
“I have a relatively new Shopify store (about two weeks old) using Authorize.net as the payment processor. Everything was running smoothly until yesterday. Around 9:00 AM, orders started coming in nonstop—literally one every 3–5 seconds. I received around 500 orders before I had to make the store private just to stop the attack. It appears to be a bot placing orders with fake addresses and fake or stolen credit cards. Has anyone experienced something like this? Is this a known issue with Shopify?”
“Uhhh, you need to pay for the orders from your pocket until you get the first paycheck from Shopify (which will take some time lol)”
[Shopify] ★ 1/5 (v10.2627.0) — I have been struggling with my Shopify acc for a while and I thought I wouldn’t have to pay a lot of money bc it had said…
“I am consumer. The shop app , high jacks order and checks out without any promps. It’s insane. I was just trying to get to checkout screen to see final costs and to enter discount code to cart. See what and if I will get sales tax added. It just checks out and skips the page. Not only that….but I won’t get sales tax for some things online if it’s not a company with a physical location. Since Shopify is whatever. I got biggest sales tax ever(felt like that after not seeing tax on other checkout s”
“Personally I'd be really cautious. If a service is asking you to route around country restrictions, I'd want to know exactly whose business details are being used and who's legally responsible if payouts get frozen. Saving a couple hundred bucks isn't worth having months of revenue locked up later. I'd rather use a setup that's fully supported, even if it's a bit less convenient.”
“hi guys, Our store is around 2 years old now and is at a level now where we're having to change it from a sole trader & a personal bank account to a limited company and our Shopify payments bank to a business bank. I want to make this as smooth as possible without extra long holds etc as I know this can trigger payout holds. Has anyone done this and do you have any advice? Should I even be expecting pay out holds for updating the bank? submitted by /u/Admirable_Plastic840 [li”
“What are recent changes? I remeber last year i was able to get shopify payments with my uk ltd”
“I'm currently using paypal and a local payment proccessor. I want to switch to shopify payments but its not supported in my country so ive been told to open up a company in the US. Anyone who had gone through a simillar experience which service did you use? submitted by /u/PUPSSHMUPS [link] [comments]”
“I previously used Stripe as my payment processor. I have a US LLC and a Stripe account, but I live outside the US. After Shopify's recent changes, I found that I can no longer connect my Stripe account to my new Shopify store the way I used to. Because of that, I started looking into Shopify Payments instead. During my research, I found several services that claim they can enable Shopify Payments for merchants in unsupported countries. They usually charge around €200–250. My concern is that”
“Not familiar with that…how do I file a chargeback? I have contacted my credit card company to contest the charges and they are issueing me credit while they, the credit card company, deal with Shopify… I have made many many many calls and spent a few hours trying to talk to a person at Shopify but they make it literally impossible…i think this is intentional so they can keep charging even though their AI had agreed and told me Shopify had goofed up, but AI said only a human could correct it…so t”
“No I only have one email address with them and I have provided the invoice / bill numbers and hell they have my credit card cuz tgey keep charging it….they seem to intentionally make it hard ad hell to quit! I did everything correctly”
“I’m researching fraud and revenue protection for Shopify stores selling digital products. If you’ve experienced chargebacks, refund abuse, or account sharing, I’d love to hear your story. No sales pitch. Just research. submitted by /u/Embarrassed-obiwan [link] [comments]”
“If you sell digital products on Shopify, what’s the most frustrating fraud or chargeback you’ve dealt with this year? I want to know how to deal with this and would love to learn from real experiences. submitted by /u/Embarrassed-obiwan [link] [comments]”
“you kind of buried the answer in your own comments: razorpay has been failing card payments at checkout for months. that's not a side issue, that is the sales drop. your revenue was mostly returning customers, and a repeat buyer who hits a failed payment once or twice just stops coming back. quietly. which matches "traffic fine, sales gone" exactly. pull your payment success rate from the razorpay dashboard. under 90% on cards means you're leaking money every single day. then g”
[Shopify] ★ 1/5 (v10.2626.0) — You will get billed even after closing your account. You will have no one to talk to about it and nothing online will help. Stay away from…
“In my case, Razorpay often failed to process card payments. Even before March, I noticed that many customers reached the checkout page but their card payments failed. I contacted both Shopify and the Razorpay support team several times, but instead of resolving the issue, each side kept saying the problem was with the other. Eventually, I gave up because it didn't seem like either of them was going to fix it.”
“Hy in my case many time Razor pay did not accepted card payments. Actually before march as well almost on every checkout notification i realize that when the customers wants to checkout somehow the payment was failed. I already mailed about this issue with Shopify and also with the Razorpay team but instead of solving my issue they were pointing out to each others. That is why i left that problem like its not gonna solve from both side.”
“The non-app way to do it is to turn on "manually capture payments" in Shopify. That way, you can spot the fraud ahead of time and cancel those orders before credit cards ever actually go through. It does mean that you have to go through each order and approve/deny it by hand, which seems annoying. If you don't want that cheap item to be purchasable on its own, I made a small, FREE Shopify app that would let you say "don't let carts with just this item checkout." Calle”
“That sounds nasty, but I’d want to separate the forum claim from what’s happening in your store.”
“Lol, I've been running my business on Shopify for over 10 years and I've had one single chargeback! Honestly no idea what people are doing or selling to get so many. I'm in the UK, maybe it just different here.”
“I opened two stores on Shopify using the three month trial at a dollar a month. I decided it just wasn’t for me so before the three months ended, I ended the trials. On the Internet on their website my stores show as being closed and discontinued. Shopify though continue to bill me ….after three months the bills go up to $40 so I was getting bills for $40. Their customer service is awful. It takes forever to actually talk to a person. I finally got through to a human being and he verified that t”
“Was going through Stripe last week and noticed a bunch of failed payments I never knew about. Shopify sent one generic email and that was it. Manually messaged a few customers on Instagram and recovered about half. Is there literally no way to automate this or is everyone just eating these losses? submitted by /u/coffynz [link] [comments]”
“Was going through Stripe last week and noticed a bunch of failed payments I never knew about. Shopify sent one generic email and that was it. Manually messaged a few customers on Instagram and recovered about half. Is there literally no way to automate this or is everyone just eating these losses? submitted by /u/coffynz [link] [comments]”
“Shopify merchant here. We got multiple PayPal “unauthorized transaction” claims after shipping real physical orders. Most shipments show delivered. At least one recipient seemed to think they bought the item somewhere else, so this looks like possible triangle fraud. Has anyone dealt with this exact pattern before? What actually helps win these cases with PayPal? If tracking shows delivered to the address in the PayPal transaction, did PayPal side with you? Not posting any names, IDs, screenshot”
“Shopify merchant here. We got multiple PayPal “unauthorized transaction” claims after shipping real physical orders. Most shipments show delivered. At least one recipient seemed to think they bought the item somewhere else, so this looks like possible triangle fraud. Has anyone dealt with this exact pattern before? What actually helps win these cases with PayPal? If tracking shows delivered to the address in the PayPal transaction, did PayPal side with you? Not posting any names, IDs, screenshot”
“But you said yourself that you didn’t bother to do the initial verification? If it was something about your store they didn’t like they’d tell you that. I’ve had a store that has had Shopify Payments pulled and they were explicit that it was the nature of the products they didn’t like and the language used to sell them (implied claims). The refusal to allow an appeal could simply be her fact that a store that doesn’t do the basic verification is suspicious anyway.”
“Thanks I think you are correct. I just decided to go with a third party and not worry about it cause it’s not the end of the world besides not having access to the shop pay function. Lessons learned I guess!”
[Shopify] ★ 1/5 (v10.2622.0) — Shopify is not good it got 42 dollars I was going to spent on my mom for her birthday it didn’t even ask me if I wanted…
[Shopify] ★ 1/5 (v10.2620.0) — While Shopify’s platform itself has useful business tools, my recent experience with Shopify Balance support has been extremely frustrating and disruptive to my business operations. I experienced…
[Shopify] ★ 1/5 (v10.2619.0) — specifically for shopify payments. they’ll side with the scammers if anything goes wrong, leaving you to find your own options for payment processing. the app logs you…