Users Losing Access to CapCut Features & Support
19 posts in the last 60 days, all from App Store.
“[CapCut] ★ 1/5 (v19.7.0) — I’ve been having an issue with the app for the last two weeks and did all the problem-solving that they gave me did not fix it and that’s it. So even the paid version if you’re having a problem with the app, they say oh well.”
“[CapCut] ★ 1/5 (v19.3.0) — After a couple years of using this app I started saying I had no Internet even though I had all the internet in the world this is so annoying I even tried to re-downloading it and restarting my phone and clearing its memory and nothing worked.”
“[CapCut] ★ 1/5 (v19.2.0) — Beware of giving CapCut your payment information because there is no way to contact their billing department (no phone number,, broken help chat) and they will continue to bill your credit card, even after you replace your card. They have it set up to…”
A significant number of users are frustrated with CapCut, citing issues like storage limitations, paywalls for features, bugs in language support, and a complete lack of responsive customer service. These problems severely limit the app's usability.
SOURCES (40)
“[CapCut] ★ 1/5 (v19.7.0) — Using most templates freeze at 90 then error out. After that it still keeps your credits. Support is useless. No help at all. A waste of money on credits. Asking Apple for a refund.”
“[CapCut] ★★ 2/5 (v19.7.0) — I loved CapCut, I would use it every day, but now I have two major problems One, I can’t comment, it says “ feature is now unavailable in your region” And two, my fyp is all bots and Ai, my fyp use to be my style, but now I can’t get it back to normal.”
“[CapCut] ★ 1/5 (v19.7.0) — I’ve been having an issue with the app for the last two weeks and did all the problem-solving that they gave me did not fix it and that’s it. So even the paid version if you’re having a problem with the app, they say oh well.”
“[CapCut] ★ 1/5 (v19.6.0) — Whenever you want to use a feature, sometimes you may not be able because it will read “Too many people are using this feature now. Try again later.” Which is exasperating when you are creating content and can’t use the features you’ve been using for sometime!! This needs to be fixed. ASAP!!! I’ve tried periodically for the past few days to use a feature and I’m still not allowed! PLEASE DO BETTER CAPCUT!”
“[CapCut] ★★ 2/5 (v19.6.0) — There’s a lot of interesting features on the app and I pay for all of them. It’s the most important one to me. Is the AI storage generator. I type in the book that I’m writing and then get a video. But the app often takes away features specifically the AI generator that I need. So instead of continuing on my book, I’m just sitting there waiting for the app to fix itself. Sometimes it takes months. And even when that feature is back. There are other features that aren”
[CapCut] ★ 1/5 (v19.6.0) — Customer services sucks no answer !!
“[CapCut] ★ 1/5 (v19.6.0) — This application works terrible in the new iOS, the features are not fully displayed in the menu, when you are trying to download the video, it stops at 90% and it can be there for 10 minutes without finishing the task, I don’t recommend this application at this moment”
“[CapCut] ★ 1/5 (v19.6.0) — Six months ago, CapCut promised me a refund for my App Store purchase after I bought the professional software directly from them. After doing that, I’ve continued to request refunds and they continue to ask me to resubmit my request for a refund.”
“[CapCut] ★ 1/5 (v19.4.0) — I have been traveling for a year, and every time I move to a new country, the language in the app changes despite the fact that I have the language set to English. I also get logged out regularly, and I am currently unable to log back in or restore my account after trying for an hour — despite the fact that I have a subscription through February 2027. SOOOOO frustrating.”
“[CapCut] ★ 1/5 (v19.3.0) — After a couple years of using this app I started saying I had no Internet even though I had all the internet in the world this is so annoying I even tried to re-downloading it and restarting my phone and clearing its memory and nothing worked.”
“[CapCut] ★ 1/5 (v19.3.0) — Great editing app but reoccurring billing issues, no refunds, and poor customer support have finally pushed me to switch to Edits”
“[CapCut] ★ 1/5 (v19.3.0) — I’m extremely frustrated with CapCut. I pay for a monthly subscription, but I constantly get logged out and have trouble logging back in. I’ve tried different login methods and still can’t reliably access my account or the features I’m paying for. I’ve reached out to CapCut support for help and haven’t received a response. It’s extremely disappointing to pay for a subscription and not be able to use the service consistently. I really hope CapCut fixes these login issu”
“[CapCut] ★ 1/5 (v19.2.1) — Ever since the last April update, the app has been flaky. It does not show current analytics. I have placed several messages into support the last few days without any response. Not even a note they received the inquiry.”
“[CapCut] ★ 1/5 (v19.2.0) — Beware of giving CapCut your payment information because there is no way to contact their billing department (no phone number,, broken help chat) and they will continue to bill your credit card, even after you replace your card. They have it set up to update to the new credit card automatically through your digital wallet.”
“[CapCut] ★★★ 3/5 (v19.1.0) — I use the app on Mac and I had no problems with the app until yesterday, I have the pro subscription but for some reason the app stopped giving me access to the feature. Customer support is awful.”
“[CapCut] ★ 1/5 (v19.1.0) — App broken without all photo access granted despite Apple’s guidelines on this subject and ability to do so on previous versions of the app. Please fix this.”
“[CapCut] ★ 1/5 (v19.1.0) — The app works well when it works, but with any tech problems will eventually arise. The customer service for CapCut is a kin to a slap in the face towards their customers. They are very hard to get a hold of and communicate with and will not fix a problem when you request it. I would not recommend this app to anyone simply due to the poor customer service.”
“[CapCut] ★ 1/5 (v19.1.0) — I have been signed out had to sign back in multiple times on my Computer and my phone. I sign back in to my PRO account. My account says PRO so CapCut recognizes I have pro but doesn’t let me export with any pro features used. Asks me to upgrade. And reactivate pro? Yet I can show receipts for EVERY MONTH saying I’m paying for PRO. Support is non existent, just talking to a robot who can’t understand you. Wasting money every month. Not getting any product in return.”
“[CapCut] ★ 1/5 (v9.3.0) — An update deleted my project that I had been working on for 6 months now, a help desk doesn’t exist, and sending in a question or emailing them gets you an ai generated unhelpful response. No human will ever talk to you. I will never use this app again. My work projects and personal projects are gone now. Im screwed at work, and a birthday gift due next week is gone too. Screw capcut. NEVER use them unless you want no help, ai shoved in your face constantly, and NO guar”
“[CapCut] ★★★ 3/5 (v19.0.0) — I’ve been using this app HEAVILY for editing since 2023 and at this moment it’s at the worst point for bugs. 1. Keyboard closure - Everytime I click to type ANYTHING it pulls up templates and removes my keyboard??? 2. Frozen Keyframes - keyframes that can’t be deleted or removed unless you restart the used clip/audio/overlay. 3. Background removal - glitches causing the background to turn black and can only be fixed by deleting the original overlay and doing it o”
“[CapCut] ★★★ 3/5 (v19.0.0) — This app has relentless pop up ads despite having the pro version. Several times when I tried to use a Pro feature I was prompted to upgrade to Pro- but I already HAD an active subscription. Contacting support got me nowhere- the support page was an endless circle and emailing got no response. After a day of that it randomly started working again. When I was promoted to upgrade, the price offered was higher than what I was already paying, and yes it was the same leve”
“[CapCut] ★★★ 3/5 (v18.9.0) — Constant bugs, search feature for effects doesn’t work half the time, results have nothing to do with what was searched. I’ve been using this app three years, I pay. There shouldn’t be so many subscription levels. You need to stop making everything paid, lots of people I’ve spoken to have switched platforms because of how limited everything is if you don’t pay the ridiculous subscription prices. Nulls should be added too. Lots of things to improve.”
“[CapCut] ★ 1/5 (v18.9.0) — I was doing something on my old account. And then suddenly my CapCut told me i have to buy it for 1$ I already try to buy it but then unfortunately it doesn’t work I try to refund it and try it again but then it doesn’t work again I was sad so please I need help.”
“[CapCut] ★ 1/5 (v18.9.0) — If you have a problem forget about seeking assistance they don’t follow your concern I’ve been dealing with issues where they took my credits but failed to provide the services I used. After multiple times I’m just going elsewhere”
“[CapCut] ★★★ 3/5 (v18.9.0) — About a year ago i got the app and it was really great, i loved it! But 5 months later it said “too many people are using this feature, try again later.” The app doesn’t seem to want to connect to my internet or something. I’ve tried to log out and log in again, power off my phone, delete and re download. Nothing seems to work, i even tried getting help from CapCut but it says “internet not working right now, try again later.” it’s really frustrating and annoying it”
“[CapCut] ★ 1/5 (v18.9.0) — التطبيق كان مجاني ليش هل الاستغلال الماله داعي جان تطبيقي المفضل بس بسبب هل شي خلاني افضل تطبيقات ثانية علي”
“[CapCut] ★ 1/5 (v18.8.0) — If I knew how to use a different app, I would, that's it.”
“[CapCut] ★ 1/5 (v18.8.0) — Absolutely no support but yet paying for pro that I have no access to. Only option I’m seeing is to email but they do not reply. I got one email back saying my problem was resolved when it wasn’t!”
“[CapCut] ★ 1/5 (v18.8.0) — CapCut used to be amazing. Now it lags and crashed with audio issues”
“[CapCut] ★ 1/5 (v18.8.0) — Stuff like background removal or text to speech are just gone with zero explanation. Everything else is usually blocked by a paywall which makes the app unusable”
“[CapCut] ★ 1/5 (v18.8.0) — No matter what I do even if I did everything I can it keeps saying “To many people are using this feature try again” no matter what and even when I refresh it it keeps popping up I have to restart or shut down my phone just for it to say it AGAIN”
“[CapCut] ★ 1/5 (v18.7.0) — Pro subscriber here. I was tolerating the amateurish interface with zero control contrast and tiny icons and text no one can read, the crashes and features that assume that if you want t to edit a video your can’t possibly be anything than is teeny bop fashion influencer wannabe with all the music and automate and effects tailored for this. I could tolerate this for $77-89/year. Raising the price by 235% without new software to $180??? That’s a hard no. I can buy a pr”
“[CapCut] ★★ 2/5 (v18.7.0) — I hate that everyday there is a new bug that i have to wait for to be fixed while i have an active subscription which cost a lot || I pay a lot per month, either lower the price or make the app actually worth it”
“[CapCut] ★ 1/5 (v18.7.0) — I wish I had read the reviews before signing up for CapCut Pro. The 7-day free trial sounded simple, but when I wanted to cancel, I found it incredibly frustrating to figure out how. I couldn’t find a clear way to cancel, and the whole experience left me feeling trapped and stressed. If you’re thinking about trying the free trial, be very careful. Before you sign up, make sure you know exactly how the subscription is managed and how to cancel it if you decide it’s not”
“[CapCut] ★★ 2/5 (v18.7.0) — Hello CapCut, I'm here to let you know that your text to speech is absolutely bugged out. For example, whenever I get a text to speech bubble it spawns at the front of the vid and I can't even move it to the part where I actually need the text to speech to be ✌️✌️ like what's the point of this goofy text to speech option if it starts speaking at the wrong time and I literally can't even adjust it. Pls fix this and I'll update my review.”
“[CapCut] ★ 1/5 (v18.7.0) — should be no reason to stop me from editing because of storage?! like, what if i cant free storage and i just wont be able to use the app anymore. this is stupid and shouldn’t even be a thing for editing softwares. ONE STAR!!!!!!!!”
“[CapCut] ★ 1/5 (v18.7.0) — Honestly I felt scammed. I tried to export a video, while upgrading my plan because it wouldn’t let me export otherwise, and when i was about to, it said i had to pay again. It happened more than 5 times, and scared of being charged múltiple times, I gave up. They didn’t charge me 5 times but they charged me two, and still wouldn’t recognize me as a pro member, so I wasn’t able to export my video. TERRIBLE. I decided I will just go to Edits, the one IG just released, a”
“[CapCut] ★★ 2/5 (v18.7.0) — In previous versions of the app, you cant write arabic or persian properly! Because it will write it backward. The only way is to change the app language to arabic! I dont wanna do that and still be able to add text like before!”
“[CapCut] ★ 1/5 (v18.7.0) — I’ve emailed customer support with user ID and all information they requested when I had experienced a problem. They initially responded to my request but have NOT addressed the primary concern and have all together STOPPED responding to any email. UNRESOLVED issue after two weeks of sending email. ZERO RESPONSE!”