Bank Customers Trapped by Slow Error Resolution
Customers are experiencing frustrating issues with their bank accounts, including unauthorized transactions, delayed account closures, and inconsistent or unhelpful customer support. These problems lead to anxiety, wasted time, and a lack of trust in the bank's ability to protect their funds and resolve issues effectively.
SOURCES (60)
“Yes, as others have mentioned the clerk at the bank was wrong. Since the written amount is understandable, that is the controlling field.”
“Wait the account is negative 600 now or was charged off/closed at negative 600? If it is active then you would probably need to bring the balance up to zero to close it. I also can't speak for other institutions but we do not remove owners until the account balance is zero or higher for the purpose of not leaving one person with the debt when all parties are responsible. If it is charged off and was sent to collections then it is already reflecting on the credit report or likely is and it ca”
“Has not been my experience trying to get a wire from the eu. It’s actually been a huge pain in the ass. (Client is also old so a ton of back and forth with them and then them with their banker).”
“Fidelity is the worst one I’ve dealt with for these delays. Never seen more than 7-10 days at other banks. Submitting a death certificate to Fidelity they had to review it for 30-45 days, no joke. It takes literally 10 mins to enter the info or check the records online.”
“So it’s been 2 years since the divorce, and we thought we had it settled. But they put me on their account and we both signed to get me off back then, but unknown to me their mom is on their account so it didn’t remove me because she didn’t sign. Cut to now, it’s effecting my approval for getting my house, so I’m trying to get off it, but they’re making it as painful as possible to get me off. Is there a way I can go about this? I can’t just close it because it’ll still affect my credit. Bank ha”
“This is a bank policy problem, not a you problem, and the fix is almost always switching banks rather than fighting one bank's checklist. The identity rules are federal but the acceptable documents are each bank's choice, plenty will take a state ID showing your current address as proof of address on its own, yours just won't. Before the next attempt, stack a document you can actually get: some internet providers will put the account in your name with a card payment or deposit, no ba”
“I made a joint account with my mom last year when I was still a minor to receive direct deposit. I’m 18 now, however we haven’t ever made a separate account just for me. The account is still joint, however she does not use it. Every paycheck deposited is mine as well as the spending. Yesterday I received two holds that brought my balance to -788. The two seperate holds only said the date and no other information. We called the bank this morning and they said it was a tax levy. The tax hold has a”
“I recieved a check for $7.00 due to their harassment phone calls. I guess I was part of some legal case against them. Basically they called me so many times it was considered harrassment. It was a couple years ago. They harassed me so much, I was about to go crazy and then someone suggested i say that I can't talk with them due to religious reasons and they stopped calling me. I tried to remove my business from YELP but was told that it is public records and they cannot take it off their pag”
“Hello, My girlfriend is week late on her annual payment because she didn't check the mail fast enough and now she a week late. So tried paying it online and it keeps teller her they can find her A-Number. Can please give some info on this matter. T.I.A submitted by /u/Single_Bird4491 [link] [comments]”
“PNC just bought FirstBank and the transition has been horrendous. I closed my accounts with FirstBank before the transfer but somehow one account was still open. I went in to close the account and as asked to go to a different location because the line was out the door and would take over an hour to be seen. I went to another location and it still took me an hour to be seen. Eventually I saw an account manager who closed my account. Case solved, right? Wrong. I continue to get emails from them a”
“My mailing address and everything is correct I double and triple checked. The card was said that it was mailed but it never arrived over here. When I called I was told they closed the account and would transfer the money through new one but now they’re saying that just keep telling me they need an account number because for some reason the closed account can’t be found with my name and social anymore even if I give them the account number on my tax return it was supposed to be deposited in.”
“Firstly, you never got the card to begin with? As in your mailing address was wrong? If your bank can't verify your identity, you need to resolve that first. Or card did work, but later expired / wasn't used for a long time? That's common and no big deal. ACH isn't real-time and has no confirmation mechanism. State can only see the routing number is valid. They don't know about account numbers. Only way they know is if the deposit is rejected / bounces back. That's not in”
“You need to call them when making the payment and speak with a agent in my experience doing anything in the automated systems doesn’t help you at all it won’t clear the repo you need a actual person to process the payment and promise to pays and clear the repo or delay it”
“This is good info on the EFTA, but OP’s problem is that the bank is saying the transactions were in fact authorized transactions. OP needs to convince the bank that they were UNauthorized.”
“It's worth separating the different issues here. First, in ordinary English, OP was almost certainly defrauded. The bank, however, uses a much narrower definition of "fraud" for dispute classification, and under that definition this falls under a different dispute category because OP authorized the initial transaction. So it's entirely possible OP selected the wrong dispute type. Second, on the evidence point, I'd avoid using the word "proof." Civil disputes almos”
“One morning, I woke up and found my Flex Bank Account ‘temporarily’ locked. I called them and they said they were investigating some suspicious activities but wouldn’t elaborate. A couple of hours later, it said it’s permanently locked. Despite the shortcomings, I quite like the cashback and instant pay. I tried to open a new account. Greendot said only Amazon can request a new account for me. Amazon said they did but no one could find such record and told me to apply through the app but I don’t”
“Is it weird that I check my account every morning? Do people really not check their accounts?”
“This happened to me, too! Fifth third sucks. Had autopay set up to make bi-weekly payments which apparently broke their IT and they couldn’t compute how to handle a such a thing that they offered. Ended up with their collections team calling me frequently, from India, wanting ME to give them all of my personal information just to hear what THEY were calling ME about. Absolutely infuriation situation. They even had the nerve to charge me a late fee when they had plenty of payment just “sitting in”
“I see what you mean. yea and account takeover is usually not covered under Reg E so OP is likely screwed”
““Bank didn’t notify me about fraud that they didn’t know was fraud”. This is why you set up the automated alerts offered through the web site.”
“As others have said, redispute as " incorrect amount" this will force the merchant to prove the actual amount you authorized. In other words, a copy of the receipt.”
Yes I have locked my card. I will keep pushing BOA on this fraud claim.
“I'm still trying to process what's going on, so I'm not entirely in a right state of mind right now, but I'm honestly just unable to believe that this was allowed to happen. I was trying to pay some bills online, but was getting denied by my bank. My Bank of America login was changed without my permission, so I had to call in to figure out why. After finally getting them to reset my account so I can actually log in, I found that all of my money aside from around $150, of which I”
“Under the Electronic Fund Transfer Act , banks are legally required to reimburse you for unauthorized hacks and stolen funds, provided you report the issue quickly. Your maximum liability depends on how fast you act: [ 1 ] Within 2 business days: Your maximum liability is \(\$50\). Within 60 days: Your maximum liability is \(\$500\). After 60 days: You may not be able to recover any stolen money. [ 1 ] Banks will only deny reimbursement if they can prove you authorized the transaction (such as b”
“Ask for a copy of the canceled bank check. Hopefully it will have a signature on the back of a name you will recognize. Also he could have got scammed”
“The cfpb relies on the companies to provide the investigation and resolution, fyi. So you're just asking them to investigate themselves. Let's bet how that is going to come out.”
“Hey guys, i don’t know much about banks but i had to look up some stuff for my issue, we transferred money to the same account TWICE and none were received by them , it has been months literally (about 6-7 months) No its not a big amount, i would say small compared to other ppls amounts. They didnt return the money to us, who sent it, the bank didnt call us or even tell us that the money was stuck somewhere in between, arent they supposed to tell us?? It was an international transaction, i tries”
“DO NOT join PNC bank. I’ve had a terrible experience where I’ve tried to close my account twice, they’ve made the balance zero to mail the remainder in a check to me, and that put me into “low cash mode” immediately starting fees to my account. I’ve owed them $106 now due to them just suddenly “not seeing anything” that my account was closed. Scammy. DONT DO IT.”
“When you close an account, nearly every institution will ask the reason for closure. You are free to elaborate at that time, or you can say none of your f'ing business. If your expectation is to conduct business in life via phone or the Internet, especially with a financial institution, be prepared to have that entire experience AI pretty soon. Companies want to pay humans for only human-to-human interactions.”
“file a complaint with feds at office of the comptroller of the currency. proving your case will be the hard part”
[Wise] ★ 1/5 (v9.64) — They closed my account with all my savings for no reason, even though I sent all required proof of business, and two weeks later have not reimbursed…
“I am not in American Samoa. Like I said, I don't care about the address issue or why they closed the account - that ship has sailed - I just want my money. The check will not make it here and requires a signature. I spoke with the post office and they recommended giving the bank a combination of the village I live in and my PO Box and PMB number. Change of address form did not work because I don't have a USPS valid physical address.”
“If this was an ACH, you can file a dispute with your bank and they can return the debit as R11 incomplete transaction.”
“Yeah I’m not I forgot to clarify in my post that I’ve went to banks in person with my parents and was told I need a permanent address”
“Probably my bank wouldnt share it either. It wouldnt be available due to a policy to not share them. What i would recommend is if you complain to a regulatory agency such as your state AG or the CFPB, the bank would be required to furnish an accurate representation. Of that call.”
“You too. I get it. I really do. I want to make sure bankkng is fair... but I also use email from Switzerland to protect my privacy and hate my bank wont talk to people of THEY record us. I try to be the good guy. Its a balancing act for me.”
“I called my bank today and a disclaimer came on their automated message saying, “if you choose to speak to someone on our staff you automatically agree for this call to be recorded and analyzed by AI”. I think this should be against the law…customers should not be required to agree to this or have the internet in order to participate in banking services. This is for the convenience of the bank and creates barriers to customer service. submitted by /u/Slawdog66 [link] [comments]”
“Rocket money is not a bank. They "partner" with a bank. You may need to find out which bank they partner with and get a statement from them.”
“Your post history shows over the last 4 years you've used at least 3 different fintechs for banking services. Yota, Chime and Current. And now you are looking for a different one. Nothing about that suggests temporary and instead suggest you are constantly in this cycle. Don't just assume they won't work with you. You might get a chance to tell your story. Some might have a 2nd chance option. Go in person and talk with a banker. Worst they can say is sorry we can't move forward”
“Applying for an apartment and they need the below for my smart savings account. The support wait time for a live agent is “a few hours.” I requested a live agent at 3pm EST well ahead of their closing at 8pm EST. Really hoping someone has insight here Proof of Account Ownership – A formal account statement showing my name, or a screenshot of the account showing both my name and account information. Interest Rate Confirmation – Documentation from Rocket Money confirming the interest rate for the”
“I have a local credit union for paying bills, and an online bank for HYS and CD's. They are linked so it's easy to move $ back & forth. However, you have to allow 3-5 days for the transfer to be completed.”
Hello, my contacted me and they informed me that there are attempts to withdraw from my account and they will stop my account, and this is it, and it really happened in…