Bank Customers Trapped by Slow Error Resolution
Customers are experiencing frustrating issues with their bank accounts, including unauthorized transactions, delayed account closures, and inconsistent or unhelpful customer support. These problems lead to anxiety, wasted time, and a lack of trust in the bank's ability to protect their funds and resolve issues effectively.
SOURCES (60)
“Hey, I'm sorry that I have to post again, but there still hasn't changed anything. I sill got the same problem : My account is blocked because a payment is missing, but I am at €0,00 (while already having send money per prepaid). I can't…”
“So they poorly explained it, but opting out means you opt out of overdrafts for one time purchases, not for recurring charges. Recurring charges, checks, and ach can still cause you to overdraw your account and you can be charged and overdraft fee. Some banks also have a feature to not allow any charge to overdraft, but it’s not a mandatory feature required to be offered. If you had proof you can canceled the subscription then it would be a fraudulent charge and they would be required to refund”
“I thought I had turned it off but I was lied to so idk, now I gotta make an entire new account just to avoid this bs”
“fyi: turning off overdrafts usually doesn't work for preauthorized charges like a subscriptions.”
“I have frankly never heard of this. First of all my credit union used to reverse overdraft fees in the past (They usually give me one per year) and secondly my account was supposed to reject all charges that would put me under! But when I called she told me that I would need to set up an entirely new account to have that (or as she said it “that’s an entirely different product”), which does not align with what I was told last time I called about overdraft fees sometime last year (which convenien”
Yes. Thanks. This is what happened with my mother's joint account.
“Someone fraudulently opened a account in my name at Chime bank. It killed way too many braincells to get them to understand. 1) Yes, I was the customer on the account on the account. 2) I, the customer, didn't actually open the account. 3) The customer wants it closed for that reason. It was like trying to explain brain surgery to a 5 year old. My understanding is that it was a popular place to open accounts during pandemic employment benefit fraud, because there was no verification of ident”
“What bank is this? Any financial institution I w worked at, people can authorize someone else to be on the call if necessary”
“Hey I just got my account stolen . I'm in socal. Guy called and said my order was fraud and asked my info then took all my money over $700. The call said doordash when he called,knew my name and phone number submitted by /u/Worth_Worth_6304 [link] [comments]”
“A separate account is good. You can also have a security question so no one else can withdraw funds.”
“Just tried to cash out and they did the transfer fail bs. So glad I have extra cash or dd would have gotten the double f on me today. submitted by /u/cemeteryangel [link] [comments]”
“Small claims threat may be required because they said the only way they would rewrite it is if all lease members sign a payee adjustment form.”
“You being unable to log into online banking isn’t the same as some sort of lock being placed on your funds. What will determine if any autopays will go through entirely depends on how you set them up. If you set them up using your card info, which you told your institution to lock, then those transactions will most likely not go through. If those transactions were setup using your bank account information instead (which is also far more likely), then those transactions will most likely be fine.”
“I have N26 a very long time and recently I decided to create a bank account to my wife's name to use for investing. She created the N26 account and I paid her Metal plan which supposed to come with several benefits like travel insurance, higher yield, and priority support including telephone. She needed the telephone support once and when she called the local number from the app there was a message from the provider saying that there's no such phone number (Scam 1). A few days later I tr”
“What happened? You just told what happened. Someone did not check what they were supposed to check.”
“Have your lawyer send a letter, that will get it sent over to their legal department as opposed to the schmucks at the branch and the issue will get resolved.”
“Retired bank operations exec here. I hear nothing that would have led to your account closure. Banks close accounts due to what they term “negative news”, meaning criminal involvement. It is not unheard of that they misidentify or confuse a customer with a criminal. Do you have a common name?”
Could there be a joint owner or a beneficiary on the account?
“Chase should be able to provide the mt103 (these days it's called a pacs.008) to their client ( sender in this case) on request. If your bank says they have the funds in their Nostro account but no payment instructions, ask them to query for the pacs.008 from Chase or the correspondent bank where their Nostro is held. It means either Chase or the correspondent bank credited your bank's Nostro without sending the pacs.008/mt103 to axis”
“Then the guy who nabs your account number could go to the same teller I did when I got a $10,000 cashier's check. All they asked for was my account number. It wasn't until I was in the car that I realized what had happened.”
“Call the main office and ask to speak to someone in account closures about a death. Let them know the local branch staff have been unresponsive.”
“With disputes, typically, the bank won’t do anything until they hard post, so definitely make sure to visit a branch ASAP to get it disputed. You will hopefully get a provisional credit, provide some documents showing its fraud, and then the credit will become permanent and you’ll move on. Definitely get a new card, too, though, just to be safe.”
Get a local bank also. I have more than one bank on purpose.
“Title says it all, but heres the full story: travelling and can’t get into my online bank. For reference, it’s a US account. Called to check and they can’t send the code for me to recover my account because the network isn’t recognized. Asked them to lock my debit card because I can’t monitor transactions without the app. I can’t resolve this til I’m back on my network and can receive the code from the bank. will this lock out auto payments I have set up? I’m worried now about being hit with lat”
“Good to hear. My local branch didn't offer to reverse the fees. I have e-statements enabled but didn't want to increase the balance to $1000 so I canceled the checking and CD accounts.”
“Ya, you'll have to bank elsewhere. Its unfair but now and then you run into this stupid stuff with big companies. Never worth it to figure out. Its annoying. I don't deal with BMO either anymore. Too hard to work with. I know others have great experiences. Its just bad luck.”
“My bank has pushed us heavily to use AI to assist on our tasks. If I knew which bank this was I would avoid doing business there.”
“hi i’m very late to this but i’m currently having the same issue with 53 bank (car note almost paid off and they are increasing my payment due to late fees) and rep on the phone is practically useless. yes i have paid late before but whenever i pay late the late fee is included with my payment. were you ever able to get this resolved?”
“Can you ask them for documentation for refusal? If you have anything in your history that indicates that you’ve had closures or that you are a risk of any kind then that would shut your account down as well.”
“BMO’s system kept associating me with completely unrelated names. What did this entail? What do you mean by that?”
“I'm talking with a live rep in chat right now who informed: Beginning in August, your account will convert to Flagstar Ready Checking, which has new fee-waiver requirements. The $10 monthly fee can be: • Reduced to $5 if you meet one requirement • Waived ($0) if you meet two requirements Eligible requirements include: • Enrolled in eStatements • Receive $500 or more in ACH direct deposits • Primary account owner is 24 years old or younger • Maintain an average balance of $1,000 or more Regar”
“Honestly, stay away from BMO, especially if your name isn’t a typical English/American name. I tried to open checking and savings accounts online on July 10, but BMO said it couldn’t verify my identity. So I went to a branch and a banker opened them for me. A few days later everything was locked. I went back with two IDs and proof of address. The banker later confirmed in writing that I had passed verification and the accounts were active. Then on September 1, everything stopped working again. N”
“Thanks for the kind words, been very interesting to read the insights provided in this thread. Looks like the account closure date was moved up to tomorrow, so thankfully it won’t be too long without the funds. I guess the Oct 13th date was just an arbitrary initial timeframe”
“Did you find a way to close the complaint?, I am in the same situation here. I raised the complaint today. Later he sent me the money back. But I am afraid his account may get freeze and I want to avoid that.”
“It might be a fraud hold, not a transaction gold. Tellers wouldnt have access to that info if it were the case. Ask me how i know”
“They called card services while I was standing there and they couldn’t tell them what it would be just that, it was a merchant issue. Several people had come in with declined transactions making me think bank issue not merchant issue but they swear it is an old hold that hasn’t come off. I just don’t understand if that’s the case why they aren’t able to specify the merchant or amount .”
“Went to the bank and they are saying that there has to be a hold on the account but they can’t see it. If there is a pending hold how could they not see it?”
“I know it's cliche and obvious, but if you call your bank, you can see if there are any holds on your account and check if there is an error with your card in some way.”
“They could easily crack down on the kind of fraud where people get scammed and then the money gets exported out of country. Vast majority of people have no reason to and never do those kind of transfers. But they seem to never do anything about it.”
“Three years later and this comment is the only one that seems to understand what OP wants or is asking about and why he isn’t getting it from his bank, AND was able to explain and describe it clearly in a way that made sense. Thank you. I found my way here because I had the same question as OP and your comment is the only one that adds up with all the facts. God, I hate banks.”
“Is anyone else having issues with transactions being declined for insufficient funds even when there is plenty of money in the account? For instance my available balance is $200 I try to make a $15 charge it is declined. If I transfer $15 from my savings my available balance shows $215 and charge will now go through. I am then able to transfer that $15 back to my savings for an available balance of $185. Make it make sense!?!? And before anyone asks yes I bank with Huntington (I know the hate bu”
“Hey yall! So i’ve withdrawn like four times before I’ve only had my account for like two months, but I have tips that I’ve made that have been sitting for over a week and show as completed, but they’re not moving over from my pending balance to my available balance although it’s been like 12 days, does anybody know why I don’t have any notification from only fans? They haven’t reached out and said my account is restricted or anything submitted by /u/boobsandjuuls [link] [commen”
“That’s interesting, bcuz they’d lock my account and I’d have to call than they ask me “why device are you using” but they let me know it was due to recent activity but all I did was log in from devices that they had me verify. Idk why I was personally having these issues. But now knowing that it wasn’t an issue for you, even odd. Interesting…”
“I pay my rent through a BoA transfer in my app each month. Yesterday I paid the normal amount and the money was taken from my account right away like usual. I checked later that night when I went to zelle someone and the money was still gone out of my account. Suddenly this morning I logged in to check on my credit card and the money is suddenly back in my account? Has this ever happened to anyone? When I look at my recent activity, I see the transfer there that says “completed,” but I don’t see”
“There are no stats on this because they keep the reason a secret. 95% of these closures could be false positives. It's the same as a store saying they don't want your business. They don't need a real reason.”
“Happened to me too, almost 2 years with BofA & all I did was log in from my iPad & laptop so that was considered “suspicious activity” & they closed it. Apparently you can only log in from one device 🤷🏾♀️”
“Some people are that desperate, so 🤷♂️ But that doesn’t mean that your sister was the only victim. One account being stolen from would constitute a firing…but a whole ring of account fraud? That would constitute a branch closure to me (or in my bank’s case, new policies that affect the entire company for one person’s bad actions).”
“Limits are in place for fraud (i.e. new account fraud) and likely already tripped for a day/week/month depending on the internal procedures. You can find this out by contacting them directly and asking to speak with the department that handles P2P but know that some limits are hard coded in place by the P2P provider as P2P is not meant for large transactions (i.e. rent) and is for splitting a bill at a restaurant. Last notes: we also don't care about how you spend your money. We do care howe”