Doordash drivers face incorrect item counts on orders
10 posts across 2 communities in the last 30 days; 80% from r/doordash_drivers.
“Accidentally swapped the dessert ms from Wendy’s 😕. I’ve never done that before but they wouldn’t give me two drink holders and they each had 2 cups smh. Anyone else ever done that?”
“Shopping a supposed easy BJs order. I hate that store but it was 5 items for $40. Easy accept. I get in there and see this. They couldn’t find the item on the app so I’m supposed to find it for them 🤣. Ok and nothing at BJs is $5 so that was laughable. I just stated I couldn’t…”
“I was driving when I got an order for a grocery pick up. Looked at what they needed quick. Saw five 28 packs of water plus a bunch of other stuff and I thought well five isn’t too bad. After getting those five cases and all the other stuff they wanted, I saw they also had seven…”
Multiple Doordash drivers are encountering discrepancies between the item count displayed in the app and the actual items ordered, leading to declined payments and customer frustration. This requires drivers to spend time resolving order issues with support or customers.
SOURCES (19)
“Daniel really upset this guy. But also not sure how you mess up an order so badly. submitted by /u/Scrubblie [link] [comments]”
“Love that Doordash finally tells me an order might be dangerous to carry or too large to fit in my car, and its this lmao. Wouldn't call the 108 item grocery order oversized of course submitted by /u/JTRex12227 [link] [comments]”
“Accidentally swapped the dessert ms from Wendy’s 😕. I’ve never done that before but they wouldn’t give me two drink holders and they each had 2 cups smh. Anyone else ever done that? submitted by /u/Lovelylibra314 [link] [comments]”
“Shopping a supposed easy BJs order. I hate that store but it was 5 items for $40. Easy accept. I get in there and see this. They couldn’t find the item on the app so I’m supposed to find it for them 🤣. Ok and nothing at BJs is $5 so that was laughable. I just stated I couldn’t find it but it did hit my total items found percentage which is total BS. Anybody else gotten this? submitted by /u/Jon_jamesonn [link] [comments]”
“On what planet is this "1 item"? Not trusting any more safeway orders, that's for sure. submitted by /u/TarXaN37 [link] [comments]”
“I was driving when I got an order for a grocery pick up. Looked at what they needed quick. Saw five 28 packs of water plus a bunch of other stuff and I thought well five isn’t too bad. After getting those five cases and all the other stuff they wanted, I saw they also had seven 40 packs of water. There’s no way I’m hauling two carts through the store. I had to unassign. Kind of wish I had messaged the customer before I unassigned just to point out that they are insane. Why do people need so many”
“So when you’re offered the order, it says “6 items”. But then once you accept it and get to the store and click on the order, it magically changes to say “6 bags”. THAT IS SO FUCKED UP. I’m highly tempted to just cancel, but I don’t want to fuck over the customer. Fuck you, Uber. submitted by /u/FunGrand3984 [link] [comments]”
“So when you’re offered the order, it says “6 items”. But then once you accept it and get to the store and click on the order, it magically changes to say “6 bags”. THAT IS SO FUCKED UP. I’m highly tempted to just cancel, but I don’t want to fuck over the customer. Fuck you, Uber. submitted by /u/FunGrand3984 [link] [comments]”
“I really tried to get out of the Aldi order, but it came back THREE TIMES as different stacked orders, starting at $23 up to $34.75 (i assume they tipped by percent, and some items were unavailable bringing the total down) and i finally said let’s fk around and find out. i hated every part of that submitted by /u/babyboyblue666 [link] [comments]”
“Also no one is answering for support, what a joke submitted by /u/Big_Tomato_7763 [link] [comments]”
“Basically handed every order over. Idk who and why reported me? I can’t OPEN AND DIG THROUGH THE FREAKIN BAGS. Smh. submitted by /u/Extra-cheesy-elote [link] [comments]”
“This customer ordered 3 cases of seltzer. The store only had 1. So I scanned it and put the amount as 1. The customer then decides they want it free, so they say it’s missing. Dispute declined. Smh. Sure doordash. Also rude of her. I had her twice that night. Once on Instacart. Then an hour later on doordash. We chatted and everything. Smh at these people. submitted by /u/McPoyleBrothers [link] [comments]”
“This is first time something like this has happened. So a customer ordered a few pizzas and a 20 Oz Pepsi. I was sort of panicking because my battery was at 1% and GPS kept messing up and was struggling to find drop off location. Anyways the Pepsi was in a separate bag and I just forgot all about it may have blended in with some bags already in my car. Anyways I've only just discovered the bag with the Pepsi a few nights later. I contacted support the live chat and basically said no way to r”
“So I had an order $10 for 10 miles nothing out of the ordinary. When I arrive to the customer he immediately asks me to put the flashlight to the bags. I told him everything was already sealed when I picked it up. He said, I know and started to open up and inspect the drinks. I'm thinking to myself wtf did I do this time? Then he grabs one of the drinks and said yes this one. I'm thinking what about that one?! He says this one is for you. 😭😭😭 I said wow you are so nice I really apprec”
“Lol what’s this? The customer had 2 mountain dews and 2 other drinks, which the receipt has…. submitted by /u/Fearless_Button_5253 [link] [comments]”
““What they say fuçk me for?” - 50 Cent But yea, this was a stacked order with Robek’s and Sweetgreen. Customer got mad at me for sweetgreen putting meat in her salad. I didn’t even get a chance to type in that she can get a refund from DoorDash because I’m jsut the driver delivering the food, I have nothing to do with SG. But she said something after that and then the chat ended before I could respond. Incoming 1 star lol. submitted by /u/CoeurdAssassin [link] [comments]”
“got a order for excedrin 100 count bottle and i go to scan it and it tells me i scanned 24 count bottle. I scan again then hit i have the right item and it has me take a pic of it then it adds it still as the 24 count bottle and when I go to pay it gets declined. Then it wanted me to take a pic of the register total to fund the card but I already step aside so they could ring up other customers that were waiting behind me because I thought i was going to have to call support. i ended up just can”