DoorDash drivers struggle with apartment gate codes
11 posts across 5 communities in the last 90 days; 36% from r/AmazonFlexDrivers.
“So Jersey Mikes is the bane of my existence. I had no idea making subs could be so slow. HOWEVER, Doordash is not setting either of us up for success. For some reason, every time I go there, the staff points out because so many dashers have complained that the time it says the…”
“Like 3/10 customers for example leave access codes, and the gate is not always open so I either have to call (they never answer) or try to wait for somebody if the office is closed. It’s ridiculous! The kicker is when one customer of the same complex leaves an access code but…”
“I had an apartment delivery today. And no gate code provided. I tried to call but it said it wasnt setup on the customer end. And i couldnt find a way to message them either.I was waiting at least 8 minutes trying different gate codes and calling random people until a car…”
Multiple DoorDash drivers report frustration with customers failing to provide apartment gate codes or detailed delivery instructions, leading to delays and difficulty locating addresses. They express annoyance at the lack of clear information.
SOURCES (13)
“Like 3/10 customers for example leave access codes, and the gate is not always open so I either have to call (they never answer) or try to wait for somebody if the office is closed. It’s ridiculous! The kicker is when one customer of the…”
“I had an apartment delivery today. And no gate code provided. I tried to call but it said it wasnt setup on the customer end. And i couldnt find a way to message them either.I was waiting at least 8 minutes trying different gate codes and calling random people until a car finally arrives. **I'm scared of getting a ding or whatever if I leave it at the gate/bring it back to the warehouse.** EDIT: I do want to do morning routes since it's about to be in the 100ºF all week. submitted”
“So Jersey Mikes is the bane of my existence. I had no idea making subs could be so slow. HOWEVER, Doordash is not setting either of us up for success. For some reason, every time I go there, the staff points out because so many dashers have complained that the time it says the order needs to be ready by on their receipt is later than the time Doordash tells us we need to pick up by. To be fair, I don't know if this is a problem with Doordash's system or Jersey Mike's but it's bul”
“I'm a pretty laid-back driver but this is a big pet peeve for me. If I have to go through a gate with a code to pick you up and you don't send the code or tell me how to get to you, I am canceling. I'm not going to text you for the code. I'm not going to call you for the code. I'm driving away. You knew that I would have to have a code to pick you up. submitted by /u/kytaurus [link] [comments]”
“Save me so much time instead of waiting the customer to answer or get ignored completely submitted by /u/Soft-Return-4777 [link] [comments]”
“I feel I deserve a bonus tip just for doing this alone. So glad it wasn’t the last door. Only the 4th to last door at the end of the hallway. submitted by /u/Several-Being2159 [link] [comments]”
“It might be more common in the US. A Canada-based merchant I recently spoke to implied as much saying it was needed for their US customers.”
“How are you collecting door codes for deliveries? I live in an apartment building and commonly rely on providing carriers with a key code to access the building for deliveries. Is there a streamlined way to do this on Shopify? I can think of a few different ways to simply collect the actual code, but then sharing such with a carrier is beyond me. submitted by /u/MrDiou [link] [comments]”
“Hello dashers! I am not a dasher but my husband and I do DoorDash about once a week or so (late night sweet treats usually) and we live on the third floor of our apartments. There’s no elevator so no avoiding stairs…. Last week, I was walking the dog when our order was delivered and saw our dasher, an elderly woman, clinging onto the railing and barely getting down the stairs, I was able to quickly rush over and offer her assistance but it got me thinking about how there are a lot of elderly or”
“I am CONVINCED that people who live in apartments are mentally retarded. I... loathe... delivering to apartments. Someone needs to do a study on WHY PEOPLE DON'T LEAVE GATE CODES, BUILDING NUMBERS/LETTERS, DETAILED MESSAGES IN THE NOTES!!!!! News flash! I DON'T KNOW WHERE YOU LIVE!!!! submitted by /u/OddSun3880 [link] [comments]”