Etsy buyers receive items that do not match listing photos
12 posts across 4 communities in the last 90 days; 67% from r/Etsy.
“Ribbed one is my listing and the other one is of someone who think i have stolent there project. Where as you can visual see all the difference. That persion has 5 year old shop and reported my listing becaise of individual property clame. Where as i have create this by myself…”
“Very disappointed in quality for price. Piece broke. Hard plastic but can only take apart so many times”
“I bought a 8x10 area rug from an Etsy seller. It was $1046ish after tax and shipping. It arrived 2 weeks after expected and upon unpackaging, I was extremely disappointed. The color is very different from what I expected. Maybe I was being naive with unrealistic expectations but…”
Several Etsy sellers are experiencing issues related to shipping delays, product quality discrepancies compared to listings, and potential scams involving disappearing shops. This highlights challenges in maintaining consistency and trust within the platform.
SOURCES (14)
“Ribbed one is my listing and the other one is of someone who think i have stolent there project. Where as you can visual see all the difference. That persion has 5 year old shop and reported my listing becaise of individual property clame. Where…”
“Very disappointed in quality for price. Piece broke. Hard plastic but can only take apart so many times”
“I bought a 8x10 area rug from an Etsy seller. It was $1046ish after tax and shipping. It arrived 2 weeks after expected and upon unpackaging, I was extremely disappointed. The color is very different from what I expected. Maybe I was being naive with unrealistic expectations but please be the judge of that. But what are my chances at receiving any kind of refund? I’m happy if I can recoup even half the cost. The seller’s refund policy is that I need to pay for shipping. But shipping this giant o”
“What I ordered vs. what the seller actually made for me. The piece hasn’t arrived yet, but the seller sent me a picture of the finished piece, and it looks significantly different from what I ordered. Should I start a dispute on Etsy? **Uneven/misaligned drilling:** The holes in the marquise stones are visibly uneven and misaligned, causing the stones to hang awkwardly rather than align properly as shown. **Deformed jump rings:** The connecting jump rings show visible denting, pinching, and defo”
“Bought a $350 rug that arrived stained and looks significantly thinner/cheaper than the listing. I requested a return 5 days after delivery, well within the listing's stated 7-day return window. Seller (in India) says I must pay the return shipping, which is fine. FedEx quoted me $1,300 to return it, and the seller discouraged USPS/UPS because they don't have locations near where he lives. He offered me a 32% refund, which I accepted, but I'm still stuck with a rug and a $240 charge”
“Seller’s page seemed promising but this is of poor quality and ultimately ruined my sister’s birthday gift. submitted by /u/questionable_cont3nt [link] [comments]”
“Seller’s page seemed promising but this is of poor quality and ultimately ruined my sister’s birthday gift. submitted by /u/questionable_cont3nt [link] [comments]”
“I spent $100 on this art print and when it came in yesterday in dented packaging about 1/2 of the print was very creased. It’s not entirely the seller’s fault but the packaging was pretty bad as they only rolled it up with a single piece of tissue paper and put inside a cardboard box without a poster tube or any rigidity. I reached out to the seller and asked for a refund but they sent a replacement instead which I didn’t really want. submitted by /u/Beginning-Mammoth190 [link]”
“So basically I bought an item that seemed like genuine craftmanship from the photos but when the item came it looked like a cheap knock off compared to the photos. I started to worry a bit because i've never refunded anything after all this time being on Etsy, I thought about it for awhile and felt bad towards the seller but I went ahead with refunding it yesterday after messaging the seller I'm willing to send it back. The seller seemed to be on holiday and haven't heard anything fr”
“I almost never buy from Etsy but whenever I do, I have a good experience with the sellers. I don’t like buying vintage clothes (decades-old textiles are more delicate and worn) but the ones I purchased a few days ago were very promising. Unfortunately, one of the garments (listed NWT) has multiple holes in them. I know better than to expect pristine condition from vintage clothes, even NWT. But I expected the seller to disclose any defects in the product’s description. I went back to the listing”
“I bought a reproduction retro monitor off Etsy from a seller. Price was ~$300 usd. I messaged them about it saying ships from California but it shipping from china once I received the tracking number. They replied back that “shop had recently moved to china because seller was studying abroad and moved back, and they’d change the location soon”. The product arrived within the stated timeframe, and the screen seems decent(I think it’s a Retina display judging by dimensions and resolution so $50 gi”
“I bought fabric from a seller in 3 colors and one of them is wrong - not just screen display differences, but actually wrong. I sent pictures of the fabric in different lighting per their request and now it’s been almost 36hrs since I’ve heard from them. When do I just go to Etsy for a refund? They replied to my first message in 4 hours and that’s what their profile says is typical for them. Not trying to be impatient but I am making a wedding gift with the fabric, so just wanting to have everyt”
“Am I being too harsh? Pic 1 is the listing of the coasters and the other 3 are what I received. They are missing the gold coloring around the edge, don’t match the color scheme in the listing, and have fewer flowers than the listing. The shop has since closed so I can’t message the seller. They were a new shop when I placed the order and only had 1 order at the time. It took 3 weeks for this to come in and when I went to look up the listing for comparison, the shop has disappeared. These were $4”
“I came across this table but it feels like the images are AI-generated. I found another listing by another seller with the same exact table but much more AI vibes (like holiday table scapes, the table in a modern glass home, etc). The seller has been on Etsy just one month with 7 sales and one review. Everyone has to start somewhere, but I'm curious if you would go for this table or avoid? https://www.etsy.com/listing/4522759187/handmade-solid-wood-dining-table-oval?ls=r&ref=items-pagina”