Ecommerce Sellers Catch Fraud After Money Is Already Gone

“Just wondering what's going on here, why did this dispute get declined even though it's clearly a picture of the correct tag and is there anything I can do about it? submitted by /u/Still_Dog_6445 [link] [comments]”

“Update! I was ready to proceed with the sale, and then I received this email and without much shipping experience, I have no idea if this is a legitimate thing or not: I am on the checkout page and about to fill out the address to send to. Please let me know what carrier you are using as it determines how I make out my address. If using USPS I will need to provide a different address than if you use Fedex or UPS. It’s weird I know. It’s just that I send all my mail to my post office.. USPS does”

“Okay I'm coming here to try to to get some help determining if this seller is trying to screw me over. I bought a sweatshirt from his shop that was described as having a high quality print on it that looks like embroidery. The pictures that were displayed on his page looked really nice I was very excited for the product, when I got the sweatshirt it didn't look anything like the pictures. It looked very cheaply made, I was disappointed so I left a review stating that it looks a lot diffe”

“I received email that my money is on the way last thursday. Until now i didnt received in my bank submitted by /u/Fantastic_Muscle8514 [link] [comments]”

“What exactly is this for? I checked the date, and have 0 cancelled orders. In fact it’s been weeks since I cancelled an order submitted by /u/iilordd [link] [comments]”

“I bought a vintage dress on the 8th, and the estimated delivery date said to expect it by the 15th. On the 15th, the shipping status still said, "getting ready to ship." So I asked the seller when they might ship it, with no response. I messaged again 48 hours later and saw that they've made multiple new listings on the 15th and 17th. I know the delivery estimate can be inaccurate, but it's been a few days with no updates from the seller. Is this enough time for me to submit a”

“First two calls somehow didn’t make that clear somehow even after I told them it went to wrong PO Box? And the petty “based on the info we had on hand” denial just makes me annoyed, you have a communication problem, not I. [re: Is a check "to" field enforceable? Sent a check to wrong address, they cashed, dispute denied.]”

“Hey guys, USPS sent the customer's package back to me due to "invalid address", I messaged the buyer to confirm their address to reship or if they want a refund due to package not arriving. Sent 2 messages and it's been almost a month with no response. It's a U.S. army address so I figured it's possible they can't get to their phone. I was wondering what the best course of action to take would be to help the customer. I believe they would need to open a refund case”

“** Just a rant ** I had to buy a reach out to me about something that was delivered may 2nd. She claims that she took it out yesterday for the first time and it broke. I told her there was nothing I could do because it was purchased so long ago. She kept arguing with me and I kept explaining I couldn't help her so she reached out to Etsy and they refunded her without even reaching out to me. Yes, out of their funds and not mine, but that's actually irrelevant. They set the policies; 100”

“So, I recently made a couple of jewlery purchases on ETSY, and wow, my experience with shipping was vastly different between the sellers. The first item around $500 value seller was fabulous and had my item shipped out the next day and arrived within the same week. I was kindly told that a signature would be required. Honestly, I'm super happy with this given how much mail theft there is, and I do not have a locked mailbox at my house. The second item is $1,400 + value. The seller was great”

“Last week Etsy changed their system so that it only notifies the buyer an item is shipped when the package is scanned into the tracking system, instead of sending the notification as soon as a label is printed. Already in the few days since that change I’ve gotten two angry messages from buyers accusing me of not shipping their packages by the deadline. I’ve literally never gotten any messages like this across my ~450 sales, even when there were significant shipping delays, because they could se”

“It was the 2nd order on my batched order? I haven't dashed in 3 months but I just noticed this submitted by /u/ohmeohmycaniplz [link] [comments]”

"where is my order" emails, easily. a package sits on "label created" for 3 days and i've got the same customer in my inbox twice asking if we scammed them, and nothing…

“Has any one expereince a delay from their withdrawal in Oct 15? I usually received it with in an hour now its been 3 days and nothing submitted by /u/Educational_Fun_9170 [link] [comments]”

“Did anybody else laugh as hard as I did when they read the email notification for the latest EU demands?... Mandatory barcode/three identifiers, or you risk a customs rejection? Just reinforces my decision to remove EU countries after they did the mandatory "cool off button" thing. For how little we send there, it was already a PITA dealing with lazy people who wouldn't go pay the fee, and then you get to waste your morning going back and forth with the resolution people and custom”

“I’m looking for some advice from other Etsy sellers on how you would handle this situation. I recently had a customer purchase a highly personalized item from my shop. It’s not something I could take back and resell because it was made specifically for them. I completed the order within my processing time and shipped it on time using an Etsy shipping label with the address the buyer provided at checkout. A few days later, I received a USPS notification that the package had an insufficient addres”

“What are your thoughts? I have a lot of customers who are part of Etsy Insider and get discounted shipping. Maybe this will help too? submitted by /u/O_mgahotpocket [link] [comments]”

“What should I do… A customer placed an order for a craft supply from my Etsy shop. Several months ago she placed an order but apparently didn’t read the description which included the size of them (although it was in two different places in the listing), and when she got them she told me she wanted to return them because they were too small for what she wanted to make with them… I have a no return policy (unless I make a mistake in fulfilling an order) BUT I ended up accepting a return if she pa”

“It's the utter silence from some carriers that gets me, I'll drop stuff off and not see a scan for 3 days then suddenly it's out for delivery and I've got 4 angry emails in between [re: What's the biggest bottleneck in your ecommerce business after a customer places an order?]”

“It’s the black hole between "label created" and getting the thing picked up by the carrier, my inbox just fills up with “is this shipping today” and I’m just staring at a pile of boxes waiting for a scan [re: What's the biggest bottleneck in your ecommerce business after a customer places an order?]”

“I am planning to buy jewellery from Bhima in the next few days if 0 percent offer comes or in the current 50% offer. Will be my first purchase from Bhima. The site mentions 5 days return policy. In practice if anyone had to return the item, how seamless was the process? Do they ask for any verification or test for return orders? Just worried that if the design doesn’t look that great in real, then what are my options. Please share your experiences. submitted by /u/SnooEagles7278 [lin”

“More of a vent than anything since I can’t post a review until Monday because tracking wasn’t linked to the order, so it’s not registering as delivered. I’m very confused as to why my package shipped from China when seller is supposedly based in NY and/or MA (main profile location says NY but “ships from” location says MA). The seller didn’t provide any confirmation of shipping or a direct tracking link. I had to track down who the carrier was on Google based on the tracking number and was able”

“Oof. Clearly, I need to read the Seller Handbook again. I had a QR code in my listing images with a link to an email option-form with Kit. I have removed the offending image. So now what do I do? Should I submit an appeal to have the listing reactivated, or am I not ever permitted to list this item again? submitted by /u/Round-Future9628 [link] [comments]”

“Hi I filed a claim through etsy for 24 listings which all were selling my design that I had made back in 2019. Now one of the sellers is refusing to identify themselves via email and are threatening legal action tomorrow at 5pm pst. Etry removed the listings and nobody disputed it via a counter claim with etsy. They claim they have a design made in 2017 2 years before my design. I'm not well versed in this stuff and I was pretty angry that people were profiting from something I had made with”

“Yeah... which means it could theoretically be a) non-delivery; b) theft after delivery; or c) friendly fraud. And as you say, it's almost impossible sometimes to tell which. We keep complicating our lives with more "features" that put more cracks in the system... [re: Missing items, packages missing]”

“So this is a new one for me. I guess I'm asking for advice how to handle this one. Item is coming back because on the buyers end, their forwarding service expired. Do I reach out to the buyer and let them know that it's coming back? Do I charge them for reshipping the item? submitted by /u/ItsThatDamnDuckAgain [link] [comments]”

“Have you noticed any pattern in the returns? If the same items keep getting returned, it might be worth working on the fit info and sizing for those products. [re: Shoppers add 2 sizes to cart and return one. Do you fight it or accept it?]”

“Hello! Seeking advice. I bought a ring from a seller in india. Per the listing there would be communication throughout the process (progress photos etc) I never received any communication besides once when I asked to go down half a size (I lost a bunch of weight) and then when it shipped. The ring was made based off of the actual listing , no customizing about it besides the size. The listing allowed me to pick the type of metal so I did so from the available options. The ring arrived and it’s n”

“How are you guys holding custom orders? I sold a pair of custom earrings and have a customer requesting a partial refund/exchange because the color is not what they were expecting. I sent a picture of the acrylic before I made the earring. Personally I'm thinking of just doing an exchange this time but would like advice on what to do in the future. My thoughts are to make a "color sheet" to add to the listing and put a disclaimer in the description that I will not be doing exchange”

“Just a heads up that I am aware of this issue and I'm working on a fix to resolve it now. It's due to the order system being reused during it's creation and the crafting system expecting return items even though it shouldn't.”

“Has anyone had a review they left on an Etsy sellers shop changed? I received an item totally unlike the one I ordered, and was in the process of requesting a return when I was locked out of my account and the review I left was changed! Anyone heard of this? submitted by /u/MagikalMeeps [link] [comments]”

“ive had my etsy shop for almost 5 years now, i sell only digital templates! Tonight im checking my email and i see this email from the etsy team saying my account got flagged for an attempt to make a transaction off of etsy?!?! heres the part of the email: Why we’re reaching out After careful review by our team, we noted an attempt was made to complete a transaction or payment outside of Etsy, which violates our Off-Platform Transactions policy. This content may have been reported to us or flagg”

“it asks multiple times when adding a contact to verify the number is correct. If the number is non existent then it will return after some number of days. If it went to someone else you are SOL. Also I’m concerned you spoke to someone not from BofA as they absolutely would handle their Zelle service and not say to call elsewhere [re: Dispute a charge]”

“I sell miniatures & models. I got large 2 orders from the same person/account. The addresses given are slightly different from each other & neither are "USPS verified" (according to Etsy shipping page). Both USPS (on Etsy) & google maps suggest a prison (same highway & zip). I have messaged the seller on etsy & sent an email, but haven't gotten a response. Her first order is due & I'm not sure what exactly to do - it's a $90 model & quite a lot o”

“A customer ordered 4 handmade pieces from me totaling $254.66 that I shipped out on time August 10. I live in Texas, they got shipped to Canada via USPS. I didn't realize this package got stuck in a shipping facility in Illinois until they messaged me a month later asking where their package was, at this point I called USPS and was told to file a missing package claim which I did, weeks later there is no news and now that it's been 60 days no information comes up for the order at all whe”

“Help. I have had orders recently where people have not read the processing time and took it as the order would be there by then. I’ve had people wanting a handmade knitted item by Halloween. I had someone order on the 1st October and want it by the 24th!! But I ship from Australia, have made to order items not items in stock and I had several orders before some of these people. I’ve had to cancel a couple but I have one person who stated they wanted to try to go ahead to get it before 24th - tha”

“I don’t know if they are missing or not; but I can’t say what happened at delivery or if the person is truly being honest [re: Missing items, packages missing]”

“So i got my first fiare (wholesale) order yay! im a little bit confused on the shipping aspect, I know that they pays upfront for the shipping then the buyer pays for it im guess, so as the seller should i pick the cheapest option that would fit my stickers like for example the padded envelope with usps is 12 dollars but the box is like 15. also should i be adding the "protect my shippment" to it for an additional 4 dollars? submitted by /u/ApplicationFun1462 [link] [”

“I have my USPS ground set to $5.99. I offered a USPS Priority upgrade for $9.99 (Hawai’i). Do we know- does Etsy punish in the algorithm for this? submitted by /u/mothandravenstudio [link] [comments]”

“I have my USPS ground set to $5.99. I offered a USPS Priority upgrade for $9.99 (Hawai’i). Do we know- does Etsy punish in the algorithm for this? submitted by /u/mothandravenstudio [link] [comments]”

“Hi guys, I’ve been a long time lover of Etsy and have made lots of purchases without issue previously, and this is my first time with a purchasing fiasco. I ordered a rug from a seller and after I got a notification that it has shipped I received a message from them saying that “FedEx had made a mistake” and they accidentally sent me the wrong rug. They asked if I could please help them by not signing for the rug and waiting for my correct order to get there. Unfortunately, the (wrong) rug got d”

“I genuinely want to know if other sellers are experiencing this, because I'm getting so frustrated. I sell handmade, made-to-order products. When you place an order, I make it. Many of my items are personalized, while others are simply made when purchased. My listings clearly state that they're made to order, and my production times are entered into Etsy for a reason. Customers can also see the estimated delivery dates before they purchase. Yet I wake up every single morning to another m”

“Are you sure they are missing? Not trying to be condescending in any way, I just know there is a lot of fraud happening in that arena. [re: Missing items, packages missing]”

“How do I get my shop to open? I started it on 10/5 and have been in " Your shop will stay in Vacation Mode while we review your info" since then. I have opened cases and get no responses, then they just close. I don't understand why this is so complicated. submitted by /u/Severus_Fett [link] [comments]”

“I purchased end tables from a wood worker in Oregon at the end of August. He has a legit website and on his Etsy he had one sale and one 5 star review. No other reviews. The delivery window was between September 28th and October 28th so we haven't reached that yet but yesterday, I discovered his shop has been closed. This was recent as I had been on his shop page just a few days ago. Whether he or Etsy closed it, I am not sure. I reached out to him on Etsy yesterday and still haven't hea”

“Hi, has anyone else experienced this? I haven't received any emails from Etsy, and there isn't a banner in my dashboard telling me to check something, just this. It's really frustrating. submitted by /u/Imparatul [link] [comments]”

“Im new to this this sub, but is it just me or the past few months they’ve been adding made up stuff to my standings. The 6 late deliveries on top, bs, the 1 Incomplete also bs I delivered everything, the customers not receiving stuff I have like one of these pop up every week and when I hit up support I get “our decision hasn’t changed” or “we’ve made exceptions” even thoughts it’s their own mistakes submitted by /u/usernameyriei [link] [comments]”

“Hello everyone. Wishing you a great day. I am very new in the POD and Etsy world. And I apologize if this question has been asked million times, I would appreciate if you can direct me in the right direction if that’s the case. My store has some physical products managed through Gelato. Very few orders. So far so good as the orders are in Europe. I got one order from the US, and the order is on hold as the product needs to be fullfilled from there. The product is a calendar and the “rest of the”

“Hear me out. I've been reporting this bug for MONTHS and Etsy won't do anything so I have to fight AI errors and even account deactivations manually EEEEEVERY time (and they reinstate me all the time): My Policy Violations page shows an error. Not a browser error. An ETSY page error. EEEVERY single time I ask support about it, they come with the same "try emptying cache/try another browser" crap, whereas I've told them this happens on ANY device, on ANY connection, on ANY b”

“I know this is a well known issue.... for "years" for some, so it's a partial issue. My question is if ANYONE affected was able to RECOVER the email functionality and how. Thanks! submitted by /u/iAreku [link] [comments]”

“Looking for advice on a way to handle these types of situations better. I was left a very nasty 1 star review because USPS couldn't deliver their item and it was returned to me. FULL CONTEXT: It was a made to order item, that included custom gifted items + free shipping (was mailed out on time) and was sent to my buyer in Brooklyn NY from California. I have a 1-2 week processing time on the product which is stated in the item details and I send packages via USPS ground advantage 2-5 days whi”

“I ordered from a jewelry store in Canada to ship to the USA. I received my tracking number from the seller and now I see that the item was delivered but to a whole different state. I messaged her asking if I could know what the issue was, if it was actually sent to the wrong place or if I was just sent the wrong tracking number. She replied telling me to open a case with Etsy to get a refund. Is this a common event for customers? I don’t usually buy from Etsy but the times I’ve done it, I’ve nev”

“I guess that’s true, they are forgiving and just deny refunds or ban online shopping after awhile [re: Missing items, packages missing]”

“Hi all !! I’m kind of new to selling on Etsy and just wanted to check if this might be a scam or not…? I prompted them to send an email to my business address, so hoping that was the right move. Not sure if I’m just cynical and can’t fathom this being real, or if it’s somehow a scam! Thank you! submitted by /u/hatakebee [link] [comments]”

“I would really like to open a damn Etsy shop but Etsy doesnt believe I am who it says on my ID. I have contacted support MULTIPLE times and they are so unprofessional? They don’t do what they say and it feels like talking to people who don’t know how to do their job, I either get nothing back on some of my emails or a message of just someone saying “I will send this to someone higher” or some other lie. I don’t want to get a new account I’ve had this account for 6 years submitted by”

“Sold a Pokemon card for $500 on Depop. Item delivered three weeks ago without any issues. But today the tracking number randomly goes from delivered to "failed delivery in vacant lot" (while still showing the successful delivery three weeks ago). The tracking has been stuck in an "out for delivery" and "unsuccessful return attempt" loop in a completely random city that I don't live in nor did I deliver to. I asked USPS Support and they said that someone reused t”

“I have an Etsy package that appears to be lost in the mail. (It's a couple of weeks late, and the tracking data doesn't make sense.) I contacted the seller through the "Help with Order" button, and they told me that they don't see a way on their end to start a claim with USPS, but that I can do so if I want to. That seems...odd to me? I was able to pretty quickly find the USPS forms for Missing Mail or File a Claim, which it seems like they could have used. I'd assumed”

I'd made a post here a bit ago asking what to do with my order that was over a month late. Well I made a claim through Etsy and got a refund.…

“All my items are categorized as handmade. Multiple made by combining commercial available item. Etsy keeps deactivating them and no ability to appeal and show my creative process. I contact “customer service” get told go to the appeal page and if it’s not available I can’t then they leave the chat and don’t help at all! So tired of Etsy idk what to do . Any ideas? submitted by /u/lotuslift2001 [link] [comments]”