Claude suspends accounts suspecting users are minors
12 posts in the last 30 days, all from App Store.
“[Claude] ★ 1/5 (v1.261014.20) — It suspended my account likely because it detected that I was creating college notes. When I tried to lift the suspension using the age estimator, it said there was an error.”
“[Claude] ★ 1/5 (v1.261014.20) — Kicked me out and suspended my account for me checking a seventh graders homework. Said I could click on the link to verify my age, but there was no link in the email and the verify age button in the app would not work. I deleted the app and moved…”
“[Claude] ★ 1/5 (v1.261014.20) — every time i get on this app it says they found signals i was under 18 when im not under 18 it’s irritating.”
Users' Claude accounts are being suspended due to false suspicions of them being underage, resulting in data loss and frustration.
SOURCES (12)
“[Claude] ★ 1/5 (v1.261014.20) — It suspended my account likely because it detected that I was creating college notes. When I tried to lift the suspension using the age estimator, it said there was an error.”
“[Claude] ★ 1/5 (v1.261014.20) — Kicked me out and suspended my account for me checking a seventh graders homework. Said I could click on the link to verify my age, but there was no link in the email and the verify age button in the app would not work. I deleted the app and moved on to a better one.”
“[Claude] ★ 1/5 (v1.261014.20) — every time i get on this app it says they found signals i was under 18 when im not under 18 it’s irritating.”
“[Claude] ★ 1/5 (v1.261009.20) — It banned me for not reason with no appeal just because It suspected of me being a minor , while I’m adult”
“[Claude] ★ 1/5 (v1.261005.20) — It was good until I got banned for not being 18 when I'm 17. The limit if there is going to be one should at least be 16. I get they don't want students to cheat but there's more to do with Claud than that.”
“[Claude] ★ 1/5 (v1.261005.20) — When you install the app it says you have to be 17+ but then they ask me to verify using my face or id to make sure I'm 18+ and when I tried to use my face it claimed I'm below the correct age limit even tho the age limit 17+ not 18+?”
“[Claude] ★ 1/5 (v1.261005.20) — Claude, you deserve 0 stars. For those, like me, who use AI to help study in college - avoid Claude. It suspended me for allegedly being a minor (I’m 24 years old, by the way) and wanted me to upload a government ID for proof of age. DO NOT, BY ANY MEANS, GIVE INTO THAT. I get AI is polarizing as is. We live in a world that’s all about data collection as is, and the last thing Claude deserves is their customers’ ID cards. This is ridiculous. I’ve used Claude for a”
“[Claude] ★ 1/5 (v1.261002.20) — I was working on a harmless e-commerce analytics project — not building drones or running bot farms. Claude banned my account without providing any specific explanation or identifying what policy I supposedly violated. I had a Max plan subscription, but they refused to refund the money for the service I can no longer use. My appeals were rejected without any meaningful explanation. Very disappointing experience. Goodbye, Claude. Nationalists.”
“[Claude] ★ 1/5 (v1.260925.19) — The use of 3rd party id verification softwares is already suspicious enough. With Claude by Anthropic they are slowly rolling out changes so you must upload your identification to verify. It will give you a false claim saying account detected as being under 18 regardless of chats. This is another loss for anthropic and I will no longer be using Claude.”
“[Claude] ★ 1/5 (v1.260916.19) — I have used Claude before in the past and before I've had no issues with it, but recently, I have noticed that they have become a lot more big about not having underage minors on the platform because I noticed this when I went to go just to have a chat with my AI and it said we have flagged your account because you have been presumed to be under age and I was like this has never happened before and this has been the best AI tool that I have been able to find/use a”
“[Claude] ★ 1/5 (v1.260916.19) — I made 1 account got suspended because they suspected I was a minor (I’m 18) so I left that slide even though I lost crucial data that I need for my IA’s (IB) then it happened again and again and again and I kept on losing progress until my final account got suspended I’m so fed up I even tried to verify my age it wouldn’t let me so pretty much useless I hate this app and I’m so sad that I have to keep on redoing my work and I can even export it I’m so fed up it d”