Wise Verification Errors Lock Users Out of Their Accounts
10 posts in the last 60 days, all from App Store.
“[Wise] ★ 1/5 (v9.100) — Must have tried logging in 20 times today. All I wanted was to deposit more money and to get a simple pin for use when out of the country soon. Still don’t have the pin but was finally able to transfer money. I don’t want a passkey. I want to use password…”
“[Wise] ★★ 2/5 (v9.87) — After 2 days of “processing,”and many updates informing me that a payment was in progress, I suddenly got a message that the bank details were inaccurate and the transaction would be voided, with no means of fixing the problem, and I’d get my money back ……”
“[Wise] ★ 1/5 (v9.81) — This app is useless. I have been trying to receive money from overseas for over a week. The amount of times they require you to reestablish and verify the account is ridiculous. I keep doing all of the steps but still cannot receive money.”
Users are experiencing significant difficulties with the Wise app, including login failures, verification errors that reset the process, and inability to modify account information. These issues raise concerns about access to funds and reliability of money transfers.
SOURCES (19)
“[Wise] ★ 1/5 (v9.110) — We’ve been using Wise for a while now and after sending money to our college kid overseas yesterday, we got an email saying they needed to do a security check!! All that was done at the initial account set up…”
“[Wise] ★★ 2/5 (v9.104) — There is no way to remove money from the app, yet you keep charging me a fee to maintain the money in the account”
“[Wise] ★★ 2/5 (v9.102) — the app is great to transfer money and convert money but if something is wrong rhen you can speak to the walls. no help what so ever. just a help files no contact to or calling to.”
“[Wise] ★ 1/5 (v9.100) — Must have tried logging in 20 times today. All I wanted was to deposit more money and to get a simple pin for use when out of the country soon. Still don’t have the pin but was finally able to transfer money. I don’t want a passkey. I want to use password and pins! Why is that so hard?”
“[Wise] ★ 1/5 (v9.98) — Listen to the negative reviews. I provided this institution with countless forms of identification funded my account and tried to make a simple transfer and they froze my account. I have gone through hell and back again to try to get my money returned to my bank. It has now been exactly a week of trying to get my money back and they keep giving me the run around. Steer clear of this app.”
“[Wise] ★ 1/5 (v9.94) — After several tries, I was not able to validate address or identity, and there is no one to chat or talk to. I had to resource to a different platform to pay overseas employees.”
“[Wise] ★ 1/5 (v9.94) — I couldn’t get the photo verification to work. Tried everything I could think of. Could not reach support.”
“[Wise] ★ 1/5 (v9.91) — I have to have a small amount of CAD every month, so I was very excited to find Wise. I could accept $$ in USD and transfer it to my Canadian account. Suddenly, out of no where, my account was banned. I’ve only used to app to receive money once. If I could give it 0 stars I would. Waste of time and got my hopes up.”
“[Wise] ★★ 2/5 (v9.87) — After 2 days of “processing,”and many updates informing me that a payment was in progress, I suddenly got a message that the bank details were inaccurate and the transaction would be voided, with no means of fixing the problem, and I’d get my money back … in 3 days! The pony express was faster and more helpful!”
“[Wise] ★ 1/5 (v9.87) — Ограничивают доступ к вашим собственным средствам!. Заставляют проходить дополнительные проверки, как будто это их средства, а не ваши. Если вы не можете пользоваться вашими деньгами - это не ваши деньги…”
“[Wise] ★ 1/5 (v9.81) — This app is useless. I have been trying to receive money from overseas for over a week. The amount of times they require you to reestablish and verify the account is ridiculous. I keep doing all of the steps but still cannot receive money.”
“[Wise] ★★★ 3/5 (v9.79) — Despite several attempts to fix this with TransferWise the app continues to request additional personal documents to execute transfers despite having already transferred between accounts. This is not a problem on the website with my laptop, only the app on my phone. It brings the security of the app into question since the company already has all the information they need, as evidenced by several other successful transfers.”
“[Wise] ★ 1/5 (v9.76) — Despite having a Wise account for years, my card is almost always now rejected during my travels. Wise’s security measures have now made this essentially useless during international travel”
[Wise] ★★★ 3/5 (v9.74) — Also should have running account changes
“[Wise] ★ 1/5 (v9.71) — I have use wise very happily for a few years and have made many transactions with it but suddenly it started to say I need to verify my identity and upload a bank state with my name which I did several times. No reply and no solution. What a disappointed and frustrating experience this is.”
“[Wise] ★ 1/5 (v9.71) — I have over $US200 in Wise account, held as Czech Koruna, for over TWO YEARS! Yet, ALL MULTIPLE usage efforts have been”Denied.” Yet I am unable to get HELP(!) from Wise!”
“[Wise] ★ 1/5 (v9.71) — This app was difficult to setup on my mobile. It kept ignoring the information I entered and having me repeat the previous step. This included registering my account.”
“[Wise] ★ 1/5 (v9.67) — Wise assumes that you understand how and when to use the app and makes unilateral decisions about your funds that make them unreliable, misleading and suspicious. Not a coherent or dependable partner. Used once but never again.”