Wise users find app interface confusing, lacking simple explanations
11 posts in the last 30 days, all from App Store.
“[Wise] ★ 1/5 (v9.108) — Had it for years and cant figure out how to move my money to my actual bank”
“[Wise] ★ 1/5 (v9.108) — I use this app to pay employees overseas and when I send money sometimes it doesn’t tell me if there’s an issue then I get people overseas messaging me over and over and over because the Wise app is not updating properly, it’s difficult to find…”
“[Wise] ★ 1/5 (v9.76) — This app is nowhere as good as Remitly. You have to add money to your account with them before you can send a payment. Then, there are all these annoying verification steps. Then, it won’t even send the supposed instant payment for up to 4 hours because…”
Several users express frustration with the Wise app's complex and unintuitive design. They mention difficulty navigating menus, finding options, adding money to their card, and understanding explanations within the app. Users desire a simplified user experience with clearer instructions and more straightforward actions.
SOURCES (25)
“[Wise] ★ 1/5 (v9.108) — Every enhancement this becomes more and more difficult to use”
[Wise] ★ 1/5 (v9.109) — Too much info and not easy to setup payment stuff
“[Wise] ★ 1/5 (v9.108) — Had it for years and cant figure out how to move my money to my actual bank”
“[Wise] ★ 1/5 (v9.108) — I use this app to pay employees overseas and when I send money sometimes it doesn’t tell me if there’s an issue then I get people overseas messaging me over and over and over because the Wise app is not updating properly, it’s difficult to find transactions or warning errors or a sign of any transactions that are failing because of the design of app”
“[Wise] ★ 1/5 (v9.108) — Terrible service, incoherent transfer information and if you happen to need support, good luck getting to a human who can actually help. I’ve spent over an hour between chat and phone trying to get help.”
[Wise] ★★ 2/5 (v9.104) — This app is too complicated
[Wise] ★★★ 3/5 (v9.94) — No Help / Question Botton
“[Wise] ★ 1/5 (v9.99) — I was able to get money uploaded into account, but never could figure out how to send money. This app is more complicated than several other I use. Then you have to battle and pay them money to get it back once it all doesn’t work. A total waste of time Days later, I was finally able to get the app to send money, it said it would take seconds, yet hours later, the recipient still has not received their money. More wasted time with wise”
“[Wise] ★ 1/5 (v9.94) — I was able to get money uploaded into account, but never could figure out how to send money. This app is more complicated than several other I use. Then you have to battle and pay them money to get it back once it all doesn’t work. A total waste of time”
“[Wise] ★ 1/5 (v9.97) — I downloaded the app and connected to my bank account, but continuously got errors about not being able to connect my accounts, never finding the contact person that I was looking for who has an account, and when I went to close the account, it wouldn’t even let me close because of an error in deactivation. It did nothing but through errors to me and I never got to transfer any money. Not intuitive and not easy to use.”
“[Wise] ★ 1/5 (v9.94) — I can’t figure out how to send money, and they take a 20% commission off my transfer- definitely not liking this app!”
“[Wise] ★ 1/5 (v9.94) — Very complicated. No verification until 2nd transfer attempt made. Guessing as to whether or not I accidentally made 2 payments instead of one.”
“[Wise] ★★ 2/5 (v9.81) — I was able to get money uploaded into account, but never could figure out how to send money. This app is more complicated than several other I use”
“[Wise] ★ 1/5 (v9.81) — When trying to add money the done and add money does not appear. You have to restart several times to make it work. Also the new currency screen sucks. more reasons not to use this trash app”
“[Wise] ★ 1/5 (v9.80) — Truly awful user interface and experience for processing payments.”
“[Wise] ★ 1/5 (v9.79) — What is the purpose on not letting people to add money when they need to add to wise, what’s the point on giving us a hard time adding money? Makes no sense at all! I don’t recommend this app at all.”
“[Wise] ★ 1/5 (v9.76) — This app is nowhere as good as Remitly. You have to add money to your account with them before you can send a payment. Then, there are all these annoying verification steps. Then, it won’t even send the supposed instant payment for up to 4 hours because they need to do more verification. Figure out how to verify everything in one step without asking so many questions and build a better app. Nobody has time for this.”
“[Wise] ★ 1/5 (v9.71) — Your app to difficult to navigate. You guys need to simplify your actions in your app. Nothing in this app is intuitive nor simple. Too many options that lead to nowhere. No simple explanation to nothing and no simple access to add money to wise card. This app needs an update that simplifies all options. This app needs serious work and more consideration of the customer in mind. Even finding this option was too much of a task. I don't have all day to navigate this app to d”