Amazon Flex and DoorDash Apps Drop Blocks and Lose Claims

“What do I do? Why is this happening? submitted by /u/vbrek [link] [comments]”

“Hello, so yesterday I went to do a route of 3.5 hours, it’s always the same warehouse I always go pick my routes. They check my id and when I see the route it tells me 1 delivery, everyone it’s putting the packages on their vehicle but my cart it’s nowhere to be found, I go to manager that was in charge yesterday never seen him before, and tell him that I got a route of 1 package and it’s nowhere, he tells me I’m straight up lying because routes don’t get 1 package… yes we get routes of 1 packag”

“So I accepted a last minute block at 8:45pm I checked in at 8:40pm. It’s a same day sub location so I have to go find my cart to the location it gave me on my app. I go to the location scan a package it said wrong route. Sometimes it does it so I pull the cart out scan another same notification. I scan another and it gave me it again. I thought to myself ok sometimes they mix the carts maybe they were in a rush. I scan the other two carts beside where my cart was supposed to be at. Both also sai”

“So, I had three stops left on my block, would've taken me another 10 or 15 minutes to deliver but at the end of my block time, my screen just went to, "wait while we find you a route". I called Support and they said that's what it does now. Not sure if this is accurate or not because I don't necessarily believe anything they tell me. So it basically kicked me out of my current block, but then when I went to check in for my next block, I couldn't do that either because i”

“I recently had a drop off literally in the middle of the woods 3 miles down a dirt rode. This was a 45 minute trip, and there was no cell service for the last 5 minutes. By the time I got to an area with service, I got a message the ride was canceled. I am assuming this is because of the lack of cell service, and not the rider trying to pull a fast one. Has anybody else had this happen? I reported it to uber, but I am still waiting for a response. Needless to say, but from now on I am sticking w”

“Am I the only one noticing that now that they started dropping these 2am blocks, the 4hr-4.5hr blocks aren’t coming up anymore? I feel like I was on it all day today looking for 4hrs+ and all I kept seeing was 2hr-3hr blocks and low pay on top of that. Maybe now that they’re releasing blocks for 2am, they’re going to start breaking the loads into these lesser block times & pay? submitted by /u/LuckyArtist1733 [link] [comments]”

“After exclusively taking logistics blocks from dotcom stations for years, I recently began taking blocks from a newly-opened SSD. My question is this: How do you load packages from the parking lot in the rain without all your packages getting soaked? Is there some simple solution to this problem that I just haven't figured out yet? submitted by /u/PetersonTom1955 [link] [comments]”

“I delivered 4 out of 32 packages. My car went into safety mode. Cancelled my block having 27 packages left and went right to the dealer. Got a loaner car dropped off the packages at the station and took a block three hours later. Was paid for this cancelled block. Submitted a ticket explaining it. They said I won’t be dinged. My standing is fantastic. Never returned a package ever. I’m upset. Will I go down to “at risk”. Help. Thoughts. submitted by /u/Pure_Creme_3255 [link] [c”

“I’ve noticed the last six weeks that my active time listed in the app isn’t accurate. It’s not including the time from acceptance to pickup. It’s only using the time from pickup to drop off. Normally not an issue for me but I’ve been getting offers for distant pickups recently. Check your app folks. Support confirmed active time is from acceptance to pickup to drop off. Make sure you’re not getting cheated. submitted by /u/cinic121 [link] [comments]”

“I am just about to quit over the lack of information when delivering to apartments. When I deliver to complexes, it has never been an issue on other apps. But just the last 2 days have been horrible. Delivery instructions: Deliver to locker. No problem, I arrive and got to the door, use the unlock feature, I go in. I find the mail room, no lockers. Oooookaaaay... I start to look for the apartment, to deliver it to their door, no access with unlock to the next set of door to get to her apartment,”

“DONT CARE what anyone says. Clock in time MATTERS. I GET a certain area 90% of time like most of you. ( SSD NOT .COM) Parking lot busy. I go in 20 minutes before my start time. Very few carts. They are bringing them out every 30 seconds to staging area. I went to my usual cart area. Guess what. Cart full of shit. I waited. 10 minutes before start time a guy comes out WITH THAT CART. If I clocked in at 10 minutes early I GURANTEE I WOULD HAVE HAD THAT SHIT Clocked in ON TIME. On the half hour. Se”

“I picked up my order and of course they gave me two stops. Scanned each bag and it said complete, I get in my car and hit start and this pops up a couple minutes after I started driving. This is the second time. I called support the first time and she claimed it was a glitch. Hopefully they don’t try to ding me. I also got a ding for Saturday claiming I didn’t deliver 1 package. The only two things I can think of is one package was leaking so they had me mark it as damaged before I left the ware”

“Does anyone know if having a Shared Cart can cause a TOS violation? I had a Shared Cart, picked up all the packages on my itinerary, and finished my block with no problems. Has anyone had a Shared Cart and then gotten a “Didn’t pick up entire route” violation? Just wondering if I should be worried. Thanks! submitted by /u/Excellent_Trip8872 [link] [comments]”

“So I been having this minor thing where ill get assigned a driver, ill be outside waiting driver shows up and sees me then just leaves. I been late to work a few times its never a driver I have had before and different ones each time. I have all the safety options checked my partner not only gets a text I ordered an uber but he can track me/see where im going And I do have to give a code to the driver. But ill get a the driver has arrived notification see them slowly pass me look at me turn arou”

“I keep getting alerts that my dash is supposed to start like 30 mins before it’s supposed to. My 8:30 am dash keeps getting canceled at 8:30am on the dot and im getting alerts about an 8am dash that i dont have scheduled! submitted by /u/Sea-Marketing-3172 [link] [comments]”

“Anyone know how in the app to scan packages you have left at the end of a block that you cant deliver? I usually just take em' back to the warehouse and wait until theyre scanned back in but im guessing somewhere in the app im also supposed to scan them? submitted by /u/Minimum-Bus-5304 [link] [comments]”

“I haven’t seeing 4 hour block on ssd for about a week. I only see 3 and 2:30 hour block . Sometimes 3:30 . I have 4 hour on .com. Do anyone know why is it. submitted by /u/Different_Vehicle_76 [link] [comments]”

“Soo today was rough . 40 packages , 37 stops, major potholes and dirt roads road closure phone died... I learned a lot on this first trip haha My question though... the block ended at 830 but all the packages had to be delivered by 10 pm. I just kept delivering after 8 though and it doesn't look like I got dinged in the app. Is it okay to continue delivering if your block ended ? submitted by /u/Klutzy-Delivery-1119 [link] [comments]”

“I’ve been getting school packages lately to deliver to a receptionist. Now my blocks are typically 3:30-7 or so but NONE of them thus far has been opened upon my arrival. Support of course is useless so now I’m just leaving it at the door & taking a picture bc doing the right thing bringing it back causes a 🚩 on my end😤 I’m noticing a lot of businesses as well don’t open until 8-9 and include in the notes for Driver to not leave at the door but what exactly am I supposed to do with that? &”

“So this morning I transferred to a new region. I closed the app and reopened it and now I can’t see any warehouse info. Just the pay and hours. I’ve tried with and without filters. Anyone ever had this issue? submitted by /u/Dry_Fan_9128 [link] [comments]”

“Does anyone know how to get this resolved? I’m trying to switch my zone to deliver in a different area from nyc to Long Island. I’ve contacted support multiple times and keep getting mixed answers. I looked up online and I hit all the requisites to be able to change zone, I’m a level 4, in good standing, have never changed zones before so I’m not in the cool off period. It’s suppose to give me an option to be able to switch where it’s marked region. Could it be because the zone I want to change”

“Hi. Just wondering if anyone with 1hr blocks at SSD stations have dealt with missing package just randomly showing up on their itinerary BEFORE scanning the route. When the package showed up, I went to the 1hr shelf and the package wasn’t there. The red vest told me to call support since he thinks it was an app glitch. And customer support said he marked it missing on his end. But after the block time ended, I didn’t get paid. It seems like other flexers are having similar issue starting yesterd”

“Today was my first day of delivery. I only had three packages and once I finish the last stop, I don’t know what the app said, but it just stopped my route and took me back to the homepage. Is this what was supposed to happen? I was only done after an hour, even though it was a two hour block and it sent me 40 minutes out of town. submitted by /u/Parakaffee [link] [comments]”

“I’m not sure if it’s just my app having issues or what, but can we not switch which task we’re doing anymore? I just had to skip a second drop off that was literally a 1 minute drive away, because I got a shop and deliver add on it wanted me to do first? I tried resetting the app and it still wouldn’t let me. It feels like DD is just trying to waste our gas now submitted by /u/SuperShae [link] [comments]”

“Today I had a 1hr route prior to my ft job and as I’m waiting my screen went from “matching you with a route” to the screen with the stop and address popped up - I didn’t even move from my seat, scan anything, get notified of where said package was- nothing!! There were only 4 1hr pkg there and none of them matched my route. I asked the guy loading and he sent me to a manager. They looked up the tba # and saw it was assigned to another driver. They told me to call support and I’d be released for”

“For the first time today after I had already loaded my route into my car and was about to leave the station the block got canceled due to weather, and we were all told to unload our cars and just leave The package's sitting on the carts, but all of the packages are still assigned to me after leaving the station and they didn't say if I needed to do anything on my end or not. but also don't wanna call Support and have them mark all the packages that's undeliverable and I get dinge”

“what’s up with this?? the zones i’m in will say the wait time is 1-4ish minutes for orders, but i’m routinely sitting for 10-15+ minutes when it says that, with no orders. i wouldn’t be bloody doordashing at this time if i knew there were no orders to deliver! submitted by /u/gh0stfalls [link] [comments]”

“1st pic is new ratings screen 2nd pic is what happens when tapping the on time rate I had a delivery where I was stuck at a light for seven, yes SEVEN light cycles due to road work and got hit with a late order. Went to exclude from my percentages like the past and now the ratings system is all changed? No ability to dispute No indicator of points for platinum Can’t even look at past orders or info for what was late This app already nukes my phone when running in the 90 degree heat and now I can”

“I had to contact support tonight because my last two stops (added after my block started) showed one returning to the station to pick up one package and then delivering it to the last stop that was already added to my itinerary but had lines going through it. Called support to have it removed, but they told me if I had gone back to the station to pick up that one extra package and deliver it I would’ve got an extra pay bonus. Has anyone ever heard of that before? submitted by /u/Lazz”

“Ever since ssd came all I get offered is 1.5 hr blocks for $30-$35 and this is where they send me every time it’s never anywhere on the top of city, bottom or left side always by the beach or deep into the south I just don’t get why I’m stuck getting this same route over and over even if I manage to get a longer block I get sent right to the same area 40 mins to a hour away😑 how do I get out of this trash algorithm it seems like I’m assigned to work this area submitted by /u/Perfect”

“I drive 12 mins only to realize the intersection is closed and the detour is 12 mins 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 submitted by /u/Critical-Future-1560 [link] [comments]”

“Ever since the new update and system tier, I’m not able to schedule for next week. It’s only for 7 pm to 9 pm. Anyone else dealing with this? I’m not sure what this stupid ass company is doing now. submitted by /u/Ok_Chard7542 [link] [comments]”

“Hours each day with dash on and zero orders. Support says there is no problem. I keep getting notifications to “dash now” because orders are moving fast The app says 1-3 min offer wait. Yesterday I waited 2 hours during the breakfast rush. 3 hours during lunch rush and 5 hours at night rush. Spoke on the phone to dash support for the whole wait each time. I deleted the app and reinstalled. Logged out and back in, Restarted the app. Moved and sat in hot spots and everything else they told me to d”

“SVA4 is a recently opened SSD warehouse in Chester, Virginia. It's the first Flex warehouse in the area where drivers walk directly to their assigned carts instead of having a staffer pick them randomly. Besides the poorly designed parking lot entrance, it’s an otherwise nice facility. I definitely appreciate having access to real indoor restrooms, unlike the filthy porta-potties offered in the parking lot at the RIC2 site. However, over the past 3/4 months since its opening, I’ve noticed an”

“Had the weirdest block once I hit I've parked. On my 8th stop. App went to total shit and went back to the screen you get when first loading the car when you have to scan each package. Only problem it wouldn't accept any package. Support said "block completed" then I had to give them the TBAs to add to the block. Anyone else had this happen? submitted by /u/Ok_Budget_8113 [link] [comments]”

“Greetings fellow Flexers! I did a block this morning, 845 to 1045 AM, 10 packages, 2 stops. 2nd stop was 8 packages. Scanned and dropped at door, took my picture, swiped to complete. . . App crashed. Reopened, back to the home screen, and no itinerary option available, so figured all good. It is now 430 PM, and i just received a message saying I need to return 8 packages. Called and messaged support, but they are saying I need to wait 6 days for them to complete their investigation as it says I”

“Any one else having issues scheduling dashes? Everytime I try to schedule it says it can’t complete the request. This happens every time. submitted by /u/nope205 [link] [comments]”

“This past week the app has been operating very slowly and taking forever to load certain screens (earnings for example). Today it's been taking forever to accept rides. Anyone else having similar issues? ( I'm in a major Metro, keep checking my data connection and it's awesome, and I have a flagship phone) submitted by /u/Distinct_King316 [link] [comments]”

“I'm currently on my way to my first stop and in the delivery notes it says to open the garage (keypad code is given) and then put PKG inside the garage. It'll be about 5:35 a.m. when I get there; and to me, I just don't really feel comfortable opening someone's garage door, especially at this time, when it's still dark out and most likely while the household is sleeping. So I'm just wondering if anyone else has experienced something like this, and to hear some feedback on”

“I did 2 blocks on Monday, and on the early one I had 4 packages marked as undelivered. The issue is I delivered everything... I asked a couple friends who also did a block that day, and they both had undelivered packages showing on their account (one had 3, the other 6). Just wondering if there was some kind of national outage or if this was a warehouse issue. First time it's happened to me. Support did say they'd fix it, but I guess I'll see... submitted by /u/serviver73”

“Had a ~6 am pickup at an Amazon.com station, and while waiting in the queue, I noticed the cars ahead all seemed about finished up with their loading. I found out why when it was our turn. Each of the 3.5 hour routes I saw only had a handful packages. Mine had 6 boxes, and they happened to be in my home neighborhood! Not bad at all for $73.50! I did have to go back out to finish two of the six packages where I'd originally arrived way too early to deliver them, so I went back home for about”

“Are we supposed to pick up packages? I’ve never ran into this before. Seems like something for DSP instead of flex cuz I’m supposed to pick packages up from staples and deliver them back to the station cuz apparently the station is my last stop. submitted by /u/jdsalinas23 [link] [comments]”

“Anyone else experiencing this? Recently I’ll look down and see that my dash is paused, not because my dash is done, or because I pushed the pause after delivery button, or because I didn’t push accept or decline, it just randomly does it. Kind of annoying submitted by /u/DullAd7133 [link] [comments]”

“Has anyone encountered this issue? I have only done 2 blocks (newbie). I am encountering an issue on the app where I get the on screen prompt that allows me to tap "I've parked" but I don't get the next prompts to allow me to scan the package QR code, take a picture of the package at the drop location and complete the delivery. I've tried logging out/back in, reinstalling the app, messed with numerous iOS settings to no avail. I have also talked with driver support and they”

“Tried going out for the dinner rush yesterday. First offer was a stack for a local restaurant and liquor store to two people. Get to the restaurant and can't arrive. Screen says "looking for offers." Click the cog and current tasks still list both. As I'm sitting outside the restaurant (small mom n' pop place) an employee comes out asking if I were there for Doordash. They give me the order and say they've been having problems on their end with marking the order as pick”

“Normally i deliver from a different station but today i have a pick up from VFL1, and would like to know how they have it set up there before i get there so i can just get a move on. Do they have a parking lot like VFL8 or is it outside? Just would appreciate the information submitted by /u/Legoboy514 [link] [comments]”

“Almost every stop last 3 days has me updating the geofence even when at the door. I’m thinking my phone is lagging or something. Anyone else getting this? submitted by /u/Miserable_Code7602 [link] [comments]”

“Am I overthinking this? I was delivering for Amazon today, and the customer had a huge driveway but had it blocked off, so I had to park on the street and walk the package all the way in under the hot sun. It made me wonder if some people do this intentionally to delivery drivers. Has anyone else experienced this, or is there usually another reason homeowners block their driveways? submitted by /u/DEMONIcANGELL [link] [comments]”

“I have not used the driver app in months. I am trying to get back to doing deliveries but nothing is coming through. I have had a delivery bag for some time but recently went and purchased a cart as well. I uploaded the pictures of the cart thinking it would reactive my profile and start sending me orders but I'm still getting nothing. Is there a way to trick the system if you haven't been on it in a while? Would deactivating my profile and starting over help? submitted by /u”

“I have been picking up 3:45 am blocks at my .com lately. 2 out of the last 3 mornings they have shut the doors at 3:30am leaving a handful of drivers stuck outside (including me). I called support to report the station closed and am waiting to get paid but it's super frustrating to have to do that instead of them waiting until the 345 check in and scan the license. Is it worth it to file some sort of complaint? submitted by /u/bayrea [link] [comments]”

“So my husband is the person who is the Amazon flex driver I’m just the person who organizes the packages and things like that. Should I ask next time? I’m at the hub for a reflective vest or am I cool without it? submitted by /u/spackarmy3 [link] [comments]”

“so I had a whole foods block last month from 5pm-7pm and I was a half hour early (I checked my Google maps) and went in at the 15 minute mark. I got my packages, and Google maps shows that Ieft/was on the road at 5:03pm.. today I checked my Standings... I got 3 dings. one was for this block stating I was late. I wasn't. second ding was for one late delivery some other random day I honestly don't remember that date and can't back that one up. whatever. The third is July 8th. I had sev”

“I don't understand why they need to know it when I'm not on the clock why can't I choose the option that just says allow only while using the app because you can't really use it with the app closed anyways :/ it's extremely predatory. submitted by /u/Shizzigi [link] [comments]”

“I received an email from DD saying my background check refresh would occur within 14 days…that was 16 days ago and nothing. I also recently lost my drivers license but I am afraid to replace it right now because new licenses are printed with a changed license # due to some change they’ve made which then I have heard causes your original license # to show as expired/invalid. I was already deactivated once in 2023 because I moved to Florida from NY in 2022 and surrendered my NY license which was w”

“You ask for help with problem a and then they come to you with a copy pasted version for a problem B that you are not having. What makes it worse is if you've been doing this for about 2 or 3 months you realize how inefficient most support staff is and requesting another agent is actually quicker sometimes then dealing with new/incompetent staff ? submitted by /u/Shizzigi [link] [comments]”

“I haven’t worked in a little while, but now when there’s supposedly some blocks available, I start checking and the first block that appears? I immediately click on it to have it added to my schedule, it immediately says: someone else has reserved the block, I think I was reading something about people having bots? submitted by /u/Mordo_23 [link] [comments]”

“Why is it that ssd claims they will discussed you after 30 mins of waiting but they constantly I mean constantly make me wait 24-29 mins and give me a route it’s frustrating because I have to waste 30 mins here when I could have been on the way to the first stop and delivering but instead it makes you think there’s nothing and then gives you something only after waiting almost 30 minutes . So irritating I miss when Jacksonville,Fl did not have ssd and was just .com bc now I can only get ssd bloc”

“I've been driving for Amazon flex for a few months and have only ever really had issues with a specific situation. Wondering if anyone can give advice or help with this. With a few apartments, there are some Amazon lockers that we can utilize for deliveries. That being said, the package "description" of where to deliver the package is "front door receive". If the apartments don't have a lock on the front door. I just update the pin to the actual building instead of th”

“Hi guys! I’m just curious if anyone has had this experience as well and how did you go about it? Got there at 3 for 3:15 block and no one is coming out which makes me think “oh yeah someone will come out scan our ID’s and send us on our way like before.” WRONG. Support as we know is trash so with the email saying “after reviewing my account there’s no payment eligibility at this time” I’m FUMING! Aside from myself there were PLENTY of people who reported it as well but had I known it was gonna b”