Amazon Flex app errors block driver pay and route completion
33 posts across 7 communities in the last 30 days; 79% from r/AmazonFlexDrivers.
“Anyone else’s station require you to scan each package now? Had a route this morning and we can no longer just scan the bags, we have to scan each package smh.”
“Why do they keep saying I am missing deliveries, but I am making them? Now I am at risk?”
“I feel like more than 50% of the time I’m doing Amazon Flex, they make me deliver to house that has a private driveway where it’s nearly impossible to turn around in. That’s why I usually just park alongside the road and walk up it instead, not caring how far it is. I’m glad to…”
Drivers are experiencing issues with Amazon Flex routes, including inaccurate directions, missing packages, and a high volume of offers filled with problems. There's frustration regarding accountability and the impact on driver earnings.
SOURCES (60)
“TLDR: Amazon has found yet another way to screw over drivers I had a block the other day, 38 packages, decent looking route (comparatively). Head out to the car to start loading. I always scan all the packages so I can sort them by stop…”
“Anyone else’s station require you to scan each package now? Had a route this morning and we can no longer just scan the bags, we have to scan each package smh. submitted by /u/Sorry_Attitude_951 [link] [comments]”
“Anybody else get this same generate message when they reply back to any claims to “ missing / nondelivered packages “ ? I just find it funny how everytime they bring something up and I reply it’s always “ oh our bad let us fix that “ 😂 submitted by /u/AoBoiSmooth [link] [comments]”
“So I got a ding this last Sunday for "delivering to the wrong address". Which is virtually impossible now days. First off I am extremely careful and secondly the geofencing now pretty much prevents this unless you are actively careless. I have the latest Samsung phone and the accuracy for deliveries is +/- 5 feet due to the new GPS chips. Another instance Amazon giving it to me without lube. At least they can buy me dinner if they gonna fk me that hard lol. submitted by /u/”
“It's been a constant thing for me, where immediately after I finish a block my updates tab tells me to return to the station to return undelivered packages, sometimes I even get an email about it, except I delivered everything in my block. Sometimes it opens up the map with the option to start a route back to the warehouse, and sometimes it even gives me a TBA number of the package I'm supposedly going to return, but every single time I've called support about it and given them the T”
“I just got this email!??? I delivered a package to a house and followed the delivery instructions but I don’t know what I could’ve done to damage ? It was a solid driveway submitted by /u/Repulsive_Agent_5784 [link] [comments]”
“Why do they keep saying I am missing deliveries, but I am making them? Now I am at risk? submitted by /u/Niketown504 [link] [comments]”
“I feel like more than 50% of the time I’m doing Amazon Flex, they make me deliver to house that has a private driveway where it’s nearly impossible to turn around in. That’s why I usually just park alongside the road and walk up it instead, not caring how far it is. I’m glad to finally be making extra bucks on the side now after being on the waitlist for months, but this is one thing that really annoys me. submitted by /u/ashmaps20 [link] [comments]”
“Has anyone ever picked up their block, finished the route then got told by the app to go all the way back to the station to pick up even more packages? I don't know what is going on with Amazon Support lately but its shocking. I have been delivering with Amazon for 7 years. Whenever I get a message, I appeal it, and a human always responds. But now you appeal. You get an automated response saying tough and the decision will not be changed. I contacted them at the time. I picked up my route,”
“Bro it’s the damn app glitching today like crazy or what?! I been receiving tons of email like this today, I deliver every single package I always get for my routes, I never return packages to the warehouse I deliver everything, only time I returned a route was last week because customer service told me to return everything due to a problem that happen at the warehouse with the route I was giving… I swear this app it’s on some bs today submitted by /u/kingodking [link] [comment”
“Two delivery notes from this week that made me question how people think. 1. How we supposed to access your apt if we need a key? 2. Do people think everyone who works at Amazon sees their notes? submitted by /u/PipeTrick76 [link] [comments]”
“The employee had the audacity to say, “you can delivery like 3 packages and then bring them back”. Retard. I didn’t scan the block. How do I get it out of my app? I’m still in the “scan block” screen. The guy told me to just close the app. submitted by /u/No_Purchase_4982 [link] [comments]”
“I’m surprised Amazon is admitting some of their routes are BS and were willing to compensate me something even if it’s only a few bucks. submitted by /u/Tokyo-Gore-Police [link] [comments]”
“During pickup, two packages were grayed out as an exception. While delivering the rest of the packages, one of them is no longer grayed out and wants me to return to the station to pick up said package. I've read on here to ignore it and just finish the rest of the route and close the app and go home and it should go away after my block ends. Its been 36mins since my block ended, and the app still shows the map telling me the next stop is the Amazon delivery station. What should I do? I have”
“The problem: the address was missing “st” (street) at the end so the app couldn’t generate a route, the retry button didn’t do a thing, I had internet. But support just kept asking me the same question, “have you tried calling the customer twice “ I got do mad and disappointed in this company, seriously! submitted by /u/Dr-TQ_Leo [link] [comments]”
“Saw this the other morning. Is it new? Have you seen this too? Yeah, I searched the car and had to call support. I guess they detected a ghost package 😆 Bigger question - how are they detecting them? submitted by /u/UnicornsR4Grownups2 [link] [comments]”
“It’s pretty scummy when Amazon takes packages that already had delivery issues and just passes the problem along to another driver with no extra pay or incentive. You know the kind of route I’m talking about—half the packages have an address issue, location problem, access issue, or some other reason they couldn’t be delivered the first time. Then Amazon throws them all together into one route and prices the block like they’re just normal, routine deliveries. You know you got the “Amazon special”
“SQL Database is running on the LAN Admin workstation itself. We also just started noticing that in the "history" of shipments, some of the orders we process aren't showing there, but show up in the end of day report. Makes me also think it is Database issue.”
“Amazon really just dont give af🤣 submitted by /u/Long-Preparation2267 [link] [comments]”
“I don’t have any packages to return. So thought it was odd that I received this. submitted by /u/FluffyScheme2134 [link] [comments]”
“Was there a day you booked your availability to do the tour and on the way to the depot you get a message saying you don’t have any available package to deliver? It’s frustrating that they asked you to work for minimum of 3 days in a week but they can’t even guarantee it. Does it happen to anyone or just me? Thanks submitted by /u/Mission_Cut7409 [link] [comments]”
“So I was in an accident yesterday shortly after I picked up my dash link orders. Has anyone dealt with this? What did you do with the packages if delivery at this point isn’t an option. I called and they told me I had 3 days(2 now) to deliver them. Any advice would help! Thanks. submitted by /u/Glad_Ad1459 [link] [comments]”
“Anyone getting packages that will already end up late, lately? Are they trying to get rid of people with this? submitted by /u/Slight_Wasabi4308 [link] [comments]”
“We've definitely had periods where "not received" claims suddenly jump, and the annoying part is tracking can show delivered perfectly. I'd track them by carrier, postcode/ZIP, order value and first-time customer because sometimes there's a pattern hiding in there. For higher-value orders, signature or pickup-point delivery can be worth the extra cost. I wouldn't add friction to every order though unless the numbers actually justify it. Questions: Are the claims mostly”
signature required \ is less hassle than I didn’t get it.*
“I finished my route and had a package left. I checked to make sure it wasnt on my route and its not. Any advise on what to do? Im not trying to take it back today. submitted by /u/Dry-List-1372 [link] [comments]”
“atp Amazon really goes by customer is always right, like I don’t get it you can see I delivered your package and I took a picture of your door/building and they can still clearly claim it wasn’t delivered to them and Amazon will listen to them even with the proof of delivery and geolocation placing you at the building, cause I could remember this day all my deliveries was to an apartment which do have codes or I buzzed their apartment number and I got let in, And still include their apartment nu”
“we have also been having some issues very recently that had never been the case in the past. both FedEx and UPS. most of the time I wait and they clear up. yet we have also had some tracking numbers say they were lost and the customer did indeed get the package.”
“Does anyone have this issue? When I delivered to multi-location stop, the app didn’t let me scan or accomplish 2nd package onward. I had to forced close and restart the app again. I already tried to clean cache and reinstall the app, but the issue didn’t go away submitted by /u/Sweaty_Group6141 [link] [comments]”
“Today I had a huge, heavy box to deliver to a school that was obviously closed and completely gated!!! This person even put a P.O. Box as the address. WTF?! But, following you guys’ advice, I just left it near one of the gates. It will probably get stolen unless this person is smart enough to go pick it up right away. But hey, it is what it is I wasn't going to take it back to the warehouse. 🙂↕️ submitted by /u/luitse1 [link] [comments]”
“I did get this when i arrived to do my first delivery and i had to go back to the station to drop the entire block back submitted by /u/Interesting-Mode-660 [link] [comments]”
“Hey I've seem to run into a weird security glitch and I can't seem to fix it..I'm wondering if anyone else has run into this one and knows how to fix. For context, I am a DSP driver and I signed up to drive flex, so I have two flex accounts. My DSP account is behaving normal, but for some reason offers is blocked when I log into my flex account on secure folder, but behaves normally when I log in through the non secure folder app. Now I would like to have secure folder logged in whil”
“Delivery drivers and couriers are absolutely useless. Unless you see a photo of it delivered with it in the hands of the customer, it does not mean it has been delivered at all. I get parcels left all over the place outside without any signs that they've even left a parcel somewhere. Sorry I know this doesn't answer your question or help but just stating that a lot of drivers for the likes of Evri or Hermes literally don't give a toss if the parcel is actually received by the recipie”
“I delivered all my packages yesterday but this showed up. I contacted support 3 times but I keep getting people from other countries who are very unhelpful. I don't have any packages to return. submitted by /u/above_average_gamer_ [link] [comments]”
“the checkbox won't beat browser autofill. make the recipient address a separate, clearly labelled step after the email field, then re-show the recipient and delivery address right before payment and reject mismatches server-side.”
“I never return packages because I always get dinged with “incomplete delivery” as you can see in the image so I always deliver, even when I have no access to the apartments/location, I even text customers saying that I couldn’t gain access to their location and where I left the package. Should I fight these dings? submitted by /u/Certain-Ad5890 [link] [comments]”
“What carrier do you use? The ones I work with take Proof of Delivery photos you can access. Send it to them, ask them if it's their house. If yes > then it was stolen, no longer your problem (dependent on legislation) If no > then carrier delivered it wrong. Open complaint with carrier, resolve customer”
“I know a lot of people here have posted about their assigned cart being missing and the warehouse saying they can’t do anything and to call Driver Support, and then they end up having to fight to get paid afterward or worse, they get penalized for not picking up packages associated with a route/cart that was missing at the warehouse. Well, today at an SSD my route was assigned, but my cart was nowhere to be found. After searching the staging area, I asked a PA for help. They pulled it up in thei”
“They must be out of their mind. $31 for 18 packages and 15 stops. Forgot to screenshot the route but I damn sure screenshot everything support told me to do. Fuck is wrong with Amazon. submitted by /u/JamieB078 [link] [comments]”
“It’s only been an issue at VAZ1 in Phoenix AZ. I asked the operations guy why or how it’s possible 60-70% of my deliveries aren’t what the app actually tells they are. This meatball told me to call flex support and I just walked away…. Anyone actually have an answer? submitted by /u/Excellent_Gap_6986 [link] [comments]”
“I got this email yesterday. The block in question was wholly unremarkable. I picked up, scanned, and delivered every single package, and the app closed out at the end as usual. Which was also the case with every block in the last week. Which is also what I wrote in my appeal email. So far, my standing (100% Fantastic) has not been affected by this alleged infraction – could the email have been sent in error? submitted by /u/LazyEmergency [link] [comments]”
“I’d compare one order that worked with BRT and one that fell back to Poste side by side. Check weight, dimensions, phone format, address fields and the time the label was created. If there’s no real difference, I’d ask support for the actual carrier error/reason code instead of another generic explanation. That should at least tell you if it’s the shipment data or BRT itself.”
“I recently started doing this, and on my second day I got a package on the app that didn’t have a number, and none of the last four numbers matched any of the packages I had inside my car. Are they going to count that as an undelivered package? Also, what’s up with all the unknown roads showing up on the map? What are we supposed to do when the customer’s instructions can’t be followed? For example, today I had a delivery to a business where the customer’s instructions said to open a door and le”
“Guys, im new to Amazon flex. I've done about 5 or 6 blocks. Someone told me sometimes you can keep packages. The other day I had about 4 packages that marked x on my route and would skip a number on the intiary for instance it would go from 6 to 8. At the end Amazon didnt say return those packages or anything. Are those for keeps? Or do I have to return them? submitted by /u/Ok-Quarter-8143 [link] [comments]”
“Ive been delivering for about 3 months. First time Ive seen this. Its sitting in my schedule tab. I delivered this morning and delivered all packages. Should I be concerned? submitted by /u/WhitSEC_Films [link] [comments]”
“Hi, I have been delivering with Amazon Flex for over 6 years. This is the first time I have had an altercation like this.😅 Is there anything that I can do? Can I report the address to Amazon? Attached is my dash camera footage. The clips are as follows. Me driving down the street, turning around, and my conversation with this person… Also any advice on how I could have handled this differently? I believe I was being polite, and I was not speeding, but advice is always helpful. Thank you🙏🏻 ”
“I keep running into situations where customers don’t leave their gate codes. I’ll try to contact them and they never answer. I’m not gonna sit there all day. I just say I can’t deliver, take a pic of the gate and return the package back before 10am the next day. Even though I do all of this, I still get negative marks against my account for not delivering the package. It’s having a negative impact on my status. I’m at 4k packages delivered and this problem didn’t start until recently. Anybody el”
“What is going on, friends? Why are so many honest drivers getting blocked? And what is the point of support anyway? I send them all kinds of proof, and they still won't remove these ⚠️⚠️⚠️ warnings. My rating dropped from Fantastic to Fair, and not a single complaint is my fault. How is this even possible? I write to support and they don't care at all—zero response. I am just one step away from being deactivated now. Why do they treat us like animals? Some customers complain that their p”
“I’m just confused as to why I keep getting sent over there. My commute to the station is only like 7-8 minutes away from my house so that cuts driving down some but why the f do they keep giving me routes over there? Isn’t there an Amazon station right down the road from there or does it not work like that? At first I thought it was because I was grabbing blocks last minute and it was just someone’s reject then I got back on my routine to reserving them and it’s still the same shit. Is it becaus”
“What are some of challenges? Are the deliveries actually close to the drop off address?”
“personal experience and perspective: amazon flex is the worst thing to happen to package delivery especially in this day and age where there is so many more packages then ever before. submitted by /u/Odd-Cardiologist5126 [link] [comments]”
“No address on itinerary, package label says the same. GPS dont work. How much you’ll wanna bet i get dinged for incomplete delivery? 😭😭 submitted by /u/ArleneAesthetic0 [link] [comments]”
“Has anyone else ever had their standings impacted and recieved an email stating you didn’t try to deliver all the packages when you did? Support didn’t help at all submitted by /u/Fabulous_Fig41307 [link] [comments]”
“So I did 1 delivery block yesterday. Finished it with no issues, it was only 2 package deliveries. I wake up today to log in and look at offers and this is what’s happening? What is this? Also for the trolls, I called flex support and told me they see nothing wrong with my account on their end. Then gave me technical support’s number but they aren’t opened yet. Anybody know what this is? submitted by /u/RoyalBand4177 [link] [comments]”