Amazon Flex drivers receive dings for late check-ins
10 posts in the last 90 days, all from r/AmazonFlexDrivers.
“Has anybody had issues with the new kiosk when trying to check in ?? I arrived at 12:25 for my 12:30 block and wouldn’t lemme check in.. “we cannot check you in please see an associate”, then he couldn’t figure out and told me to call support which they told me at that time they…”
“My .com says the ability to check in late has been taken away from them. Support says they can’t help with .com check ins. Seems about right for Amazon - no way to correct an issue. The issue is they had a problem with the ID scanner so the cars piled up and some of us didn’t…”
“I recognize that the topic I’m about to bring up has already been mentioned in other threads however, I don’t feel it has gotten the attention it deserves. So please bear with me while I elaborate on the subject… I’ve been driving for Amazon Flex since 2021. Recently, my…”
Drivers are experiencing issues with Amazon's Flex system, specifically being penalized (dings and no pay) for late check-ins due to problems with the ID scanner at gated communities. Support is unable to assist with these .com check-in errors.
SOURCES (10)
“I recognize that the topic I’m about to bring up has already been mentioned in other threads however, I don’t feel it has gotten the attention it deserves. So please bear with me while I elaborate on the subject… I’ve been driving for Amazon Flex…”
“I got paid and no dings. New system can suck it.. I really won't go back to that warehouse unless it's surge pricing submitted by /u/mylittletiffie [link] [comments]”
“Obviously this isn’t the reason for all of them, but it’s something to consider and check if you get one. I received 2 Unattempted dings this week, one from 9/26 and one from 9/28. I had delivered everything, and even sent a text to every customer. Sent appeal when they appeared, got declined, sent escalation email, and was going to also start a support chat to try that approach also. When I went to the Help section it had me select the block in question, and I noticed I was showing multiple blo”
“Context: I got this ding on a Whole Foods instant offer (shocker). Got to the station and tried to check in for my route and instead of having me go right in and pick up the route it sat there with the spinning “finding your route” wheel forever before just disappearing off my phone entirely. Since then I’ve done a countless number of SSD, now, and fresh blocks, totaling over 800 deliveries since then and this crap is still on my standings. Everything I’ve read says 500 deliveries for package re”
“4 of them. Fantastic ( still there with one ding) But now down to great. I am trying to clear one ding but have a ways to go. Will that last ding be erased after another 500 after the first 500 ? I’m confused. submitted by /u/Western_Yak620 [link] [comments]”
“Has anybody had issues with the new kiosk when trying to check in ?? I arrived at 12:25 for my 12:30 block and wouldn’t lemme check in.. “we cannot check you in please see an associate”, then he couldn’t figure out and told me to call support which they told me at that time they couldn’t do anything because it was 12:37 and I’ve missed the block.. now it’s the time I’ll have to fight and fight and fight with them for days to get my $100 pay submitted by /u/Skiptomelou25 [link]”
“Let's play a game. Is check in at....The licence scanner before you get your cart OR at the power hungry little woman with the red flashing wand? submitted by /u/mdhewitt1978 [link] [comments]”
“Amazon has a new policy that if your route started at 8:00 a.m. you have to be parked and have your driver's license scanned by 8:04 a.m.. if you scan in at 8:05 am you are late! they will NOT manually type your name in and give you a route you will be sent home it will affect your standings and you will not be paid this happened to me and about seven other people this morning they were in line to have her ID scanned but they only had one person scanning us in and by the time we got to the f”
“My .com says the ability to check in late has been taken away from them. Support says they can’t help with .com check ins. Seems about right for Amazon - no way to correct an issue. The issue is they had a problem with the ID scanner so the cars piled up and some of us didn’t get our IDs scanned in time. We sat at “Verify your drivers license “. Looks like I’ll get the ding AND no pay on this goof up. I seat the difference between morning crew and night is literally night and day. submitte”
“So i was attempting to make a delivery in a gated community, the customer did not leave a code and would not answer on the call back, or through the app by phone or text. The entrance gate was closed but the whole time I was there the exit gate was open. So i figured I'd go through the exit gate to make this one delivery and go. While going through the exit gate I underestimated the width of space I had and ended up swiping my vehicle on the gate. My vehicle got scratched and there were some”