Amazon Flex Drivers Get Routes Stolen With No Recourse

submitted by /u/Negative_Aerie2825 [link] [comments]

“First time this has happened (3 years) So I took a block 4:15-6:15 today.. got to the station (20min early ) and where it says (I've arrived) I pressed it and it took me back to the opening screen.. The block was gone.. I called support and they said it was cancelled.. couldn't tell me if it was on my end (which it wasn't) or theirs (warehouse) Has anyone ever had this happen? submitted by /u/-bears-eat-beets [link] [comments]”

“Hello guys, so I’m kinda worried. I took a route of 3.5 hours today, the route it was from 2:30 until 6:00, they scan my id at 2:14 and send me to the line to wait until they tell us to grab the cart. At 2:53 they tell us to get out of the carts and start scanning, I took the cart and it was 47 deliveries, got no problem with that, I finish and notice that the first stop is 45 minutes away, but I put the gps of my car and notice it said there’s heavy traffic due to a accident and I will arrive t”

“THANK YOU! I got dismissed from my first block at 8:30am due to no routes, and then got dismissed from my 10:30am block because you forgot to swipe picked up. $82 for doing nothing other than a 2 minute drive both times since the station is right around the corner from me. submitted by /u/Ok_Abbreviations6152 [link] [comments]”

“Just did my first route today and my biggest takeaway: why is the Flex app able to scan codes before I even move the package fully into frame but every other app takes total stability and multiple refocuses? After a few months of using Uber Eats/Doordash, have to say I'm very impressed with how smoothly this app works. Very few glitches even in low-connectivity areas. submitted by /u/BaseballPie [link] [comments]”

“So today I finished one of my blocks, but instead of going back to what it normally does, the page changed to as if I were at a station, checked in, and said it was finding me a route. I wasn’t anywhere near a station neither did i have a block directly after my route (obviously) I had another block scheduled 45 minutes after the end of my last one and I would have made it in time. But I was unable to do anything because i was trying to talk to support. I ended up then being too far to make it o”

“UPDATE: APPEAL APPROVED :) STANDING BACK AT GREAT So on October 4th I had a 3 hr route which was going real well, on time, early, the whole shabang. My dumbass left my keys locked inside my car since I was in a bit of a hurry to find this apartment number (hate apartment deliveries). Right away I contacted driver support - I let them know what happened, of course the Indian guy or whatever was on the line sounded frustrated, he marked all packages as undeliverable and to return them to the stati”

“Just got this notice today b/c our station VCA5 in Sacramento is a shit show when it comes to overbooking & warehouse workers having enough routes available. This station always has “bottle necks” time periods where there’s literally 25+ ppl waiting for a route. We shouldn’t get a mark on our standing for an Amazon warehouse issue. Have y’all tried to appeal this? I know this type of ding doesn’t visually lower our standing but I know this could be used as an unreasonable or bogus deactivati”

“Dear Flex drivers, Please stop being lazy and messing with the pins, scan and swipe to finish at the physical door, Sincerely, DSP Driver. submitted by /u/HerKinkyFantasy [link] [comments]”

“Has that ever happened to anyone? I was almost at my first stop, about 1 hour into my shift then the itinerary disappeared and got dismissed Edit: I ended up calling support to confirm and they told me I was dismissed. submitted by /u/KareceYall [link] [comments]”

“Picked up a route for 3:15am, get to the station and they tell me that station hasn’t done same-day in 5 months and to contact support to get paid. Free 100 bucks but I needed this money today 😭 any guesses on how long it’ll take me to get paid for it lmao submitted by /u/Eastern_Mistake9646 [link] [comments]”

“I see a lot of people mentioning 2am routes. My station hasn’t switched yet to 24hr but how is everybody’s experience so far so I can know what to look forward to. Pay is already decreasing and seems like a lot of new drivers were hired so surge is hard as is… submitted by /u/Old_Excuse7214 [link] [comments]”

“Hi guys! Yesterday I had a 3 hrs route when I arrived to the warehouse (on time) my route was taken for someone else. They bloked me the entire shift I couldnt take another route. i called customer service they said I need to wait 48 hrs and they are not sure if i’m going to be paid. Any suggestions? Thanks submitted by /u/Common-Rope-7521 [link] [comments]”

“Just accepted this and wanted to know if this is real or a glitch and if other drivers got this as well? submitted by /u/Tmanj2 [link] [comments]”

“Insanity. More than half my stops wouldn't load the GPS today. Had to use third party mapping. Sometimes the app wouldn't even toss the location to the 3rd party map and had to manually type addresses. Many of these stops required the "GPS not working" function to be able to deliver. Restarted app (multiple times)... Restarted phone... Still just pain, pain, pain... I'm assuming it's buggy from the latest update. Whatever the case, it was painful... Hampered even more b”

“I have been going to this one station for a couple of months now. After the first couple of months I was getting routes close not that far away. About a week ago I got a route like an hour and a half away from the warehouse and I refused it. I took a break from that warehouse and now every time I’ve gone back 3 times in a row I have gotten routes far away. I have done them now didn’t refuse anymore but seems fishy that all of the sudden all routes are far away now. Anyone have inside info on thi”

“Anyone else seeing less routes available from 3-6:30am.. and the routes are shorter and shorter. I like the 4 hour ones… and now they want me to have to go to the station multiple times in a day when the gas is rising ?? submitted by /u/ClassicBlackMilkTea- [link] [comments]”

“This momma is just trying to help my hubby pay for groceries and some bills. But boy today I've been refreshing app non stop for a hour and nada.. Would going to a sub station help my chances of getting a route? submitted by /u/BiteComprehensive139 [link] [comments]”

“This is the response from flex chat support Contacting Andy and they just reply to use in app chat support. submitted by /u/Guilty_Increase1173 [link] [comments]”

“I got assigned a route scanned all packages and loaded them into my car. Drove to first drop off which was 25 minutes way and my app says finding route. Wtf has this happend to anyone ?I have 37 packages in my car and the route just dissapeared and says finding route. Contacted driver support and was told to bring all packages back to warehouse and I still will be paid. They also said it won’t affect my standings which i’m sure is a lie smh. This is not my fault i’m so frustrated. submitte”

“So idk what’s going on, but for some reason over the past 30 days my station has cancelled my 3:30am/3:45am routes 8 times now with pay. It’s always multiple people too because I can see where they hit the thumbs up on the update in the app. I’m definitely not complaining about free money but it seems like maybe something not good is on the horizon. Anyone else experienced this? submitted by /u/malevolent-onryo [link] [comments]”

“I showed up to my 1pm route on time at 1pm, scanned my ID at 1:01pm and recieved a route after a few minutes of waiting as per the "please wait" screen. I go to the palette and it says its not mine even though I am at the right place. The first warehouse employee tells me a random location, i try that one, also no go. Im walking around for maybe 20 minutes trying to find this fake ass palette i was redirected to until someone else asks why im walking around.The second employee finally”

“If this just pops up for no reason, don’t press the button. The algorithm thinks it’s a good idea to send me to a “busy area” 4 miles away and a 1-2 minutes red flag. When I arrive it’s gone so I drive back to where I started. submitted by /u/A_1Wanderer [link] [comments]”

“On August 31 I was not able to pick up any route for my schedule block due to an app bug. Support told me they couldn’t do anything so told me to go back home. I did not got paid for it so my logic it’s telling me to ask to get paid for it since it was not my fault. I recieved an email today saying I was not eligible for payment. What do you guys think? submitted by /u/EstablishmentOld8111 [link] [comments]”

“Hoping this was a company wide blast and not a communication specifically for me based on something recent considering I haven’t done a route literally in months. submitted by /u/planfortheworst [link] [comments]”

“Just wondering what you guys would consider a better “backup” gps. My company uses truckerpath and I love it but every so often it’ll take me somewhere I don’t need to be and I use hammer to get me out of the bind I found myself in. I’ve been otr for 3 months now and just recently heard of co pilot so I was considering cancelling my hammer subscription and trying it out. What do you guys think? submitted by /u/Jay1xSeven [link] [comments]”

“Weird title, I know, but stay with me for a second. Say you have a least favorite Flex station, be it for pay / distance / poor management etc; do you / would you still hit them up routes for the sole reason that they have the most available? 🤔 I ask because even tho this one station always has availability, it's also a complete hassle to pickup from there; between the lack of parking and always flooded with people + campers. On the other side, there is one station I really like but even wi”

“The past 3 - 6 weeks in particular I have seen some of the longest routes I have seen in a while. My longest route thus far has been 212 miles, that was a few years ago, recently, I had one that was 200 miles. That's my 3rd longest, my 2nd was 204. Then two days after I get one for 174, and then another for 172. The average route seems to getting longer or they have changed the range of distance for deliveries. These past few weeks has been non-stop long distance routes just way out of area.”

“Showed up for my 2:45pm block the station was closed. Talked to driver support and Mohammed said I’m not eligible for payment at this time? I’m just trying to see if anyone else knows what’s going on it pisses me off I drive 20 minutes and they are closed and I don’t get paid ridiculous. submitted by /u/Jakovasaur420 [link] [comments]”

“Yesterday and today so far. It sucks cause time is now and I wait within the area. submitted by /u/Jcazare0005 [link] [comments]”

“Okay does anybody know why there’s not been any routes on flex? There were a few days at the dsk4, but otherwise totally dry as a bone. I had routes taken off my calendar throughout the last few weeks. I can’t find any info anywhere about what’s happening or if it’s just not a thing anymore or if they plan to bring it back. Anybody know anything? submitted by /u/Ok-Nobody3267 [link] [comments]”

“I don't know if any of you get these, but I've gotten three so far now where the pickup and drop-off points are reversed. I can't tell if it's the app doing it or the pax when they order the ride, but when I show up at the pickup point and start the timer and say I've arrived, the pax then responds with the "I'm looking for you and can't find you" msg. I tell them I'm in the driveway or something and they typically say what driveway. I tell them the addr”

“Yesterday at the station my 3 times failed. The station manager had to check me in. This new system doesn't seem to work for me. submitted by /u/Fatherricks88 [link] [comments]”

“I arrived at the station ( .com station ) , I did the check in as usual , scanned my DL . Then my phone got a tornado watch alert and the employee that was about to give me a route got a message on their radio to come inside because the station was going to close. Then he walked away and said : call support . That’s all . All of them went inside and closed the doors. Another employee said that we would get an email about the closure and block canceled . Everyone around me got the email but I did”

“Anybody else still haven’t gotten paid for the weekend routes? submitted by /u/jasde1993 [link] [comments]”

“Question, does the customer have act access to a map or real time gps to track the driver? or are they just presented with an estimated arrival time? submitted by /u/Justiceretribution [link] [comments]”

“Always seen posts here and there today I waited over 30 mins to get a route I always was there 10 mins early! submitted by /u/Ok-Profile-1744 [link] [comments]”

“Update : so most of the stations came back last night for me but i’m still missing my main stations like of course all the ones that i don’t need come back but the one i usually go to is still missing… what is going on & are you guys seeing the same thing now? submitted by /u/Tropicoz [link] [comments]”

“Let me start by saying that my station does not have assigned routes. The employees hand you a route and lately they've been doing it based on what lane your vehicle is in (4 lanes with maybe 5-6 cars in each) They typically start with lane 4 and end with lane 1. Today I was in lane 3. The station employee hands me the first route and says that because im a man, I should be taking the largest route to help the women out. Im sorry but no. This station expects me to carry the burden and will s”

“Does this ever happen to anyone else?? Mid route my app stopped calculating my routes and only gave me the option to retry. I did refresh the app sign in and back out but still gave me the same message. I got in contact with driver support and they told me to return all packages to the station. submitted by /u/Ill-Performance-6142 [link] [comments]”

“I go in, scan and get my route info. Go where the cart should be and it’s not there. No big deal I thought it was just misplaced. I scan ALL carts in the area and nothing. I find the supervisor and he looks and can’t find it. Goes to his computer says the route is there. Tells me to look again to make sure. I looked and scanned every single cart and nothing. He tells me to call support since there’s nothing he can do. I call support and they said they made a ticket and will be in contact via ema”

“safe travels make sure them logs correct 🫡 submitted by /u/Trappin4DaSport [link] [comments]”

“Man, I was LOVING dashing, until I wake up today and see that, for the first time since I started I don't have the Dash Now button and my zone, and every nearby zone, is full. And no shifts available all week in the schedule. I'm particularly bummed, because I was fixing my AR since switching to my moped, which allows me to take a lot of offers I originally refused in my gas guzzling car. But my time with the all-accepting moped wasn't enough to get my AR high enough before the grace”

“Why does no one want to take the routes at DJX2,3,4 submitted by /u/What-the-f-is-goinon [link] [comments]”

“Has anyone seen this before? I would hate to get dinged for missing a stop…station staff weren’t very helpful submitted by /u/Secure_Avocado_2390 [link] [comments]”

“hi guys just need some advice. i showed up for my 4 am shift, checked in at like 3:58, waited for a route but didn’t get assigned one for 30-35 minutes. on the app it says to ask an associate for help and so i did and they’re reply was nothing we can do. so i contacted driver support who told me that after 30-35 minutes i should’ve received a route and since i didn’t i was able to go home because it was past my time. this was now at 4:45am. so i went home. then i received 3 emails from the amazo”

“No routes showing up for today and the next three days?! submitted by /u/Ill_Zebra_8170 [link] [comments]”

“In my area the flex app does not release early morning schedules for the following day until around 1:00-1:20am seems to be the average. The earliest routes are 6 and 6:30am. Why would they do it like this? I basically get 4 hours sleep to go do my 4 hour route and then usually I try to grab a 2nd shift for around 1:30 or so. Why cant they just release routes earlier so we can get some rest for an 8 hour shift? At least allow for notifications to pop up so we dont have to manually hit refresh ov”

“anyone else VOK1 just get cancellations of their 1 hr routes this weekend? a friend and i both had two 1 hr routes cancelled at the same time. wonder how they can afford to do that with knowing they’ll probably still offer new routes once orders come in (sarcasm on the affordability, we know bezos got it like that) submitted by /u/BowlerEducational320 [link] [comments]”

“Hi fellow flexers. I’m Sydney the competition is just nuts. I’ve been using 2 thumb method lie mad and this is the second week in a row that I didn’t see much of a drop of shifts. I only seen like two at a time sporadically between 5-6pm on Fridays. I’m going crazy! submitted by /u/OperationOk5104 [link] [comments]”

“Mine is weird but atleast it’s at night with no traffic lol submitted by /u/Perfect-County-1367 [link] [comments]”

“I had a route 2 weeks ago. It was a 2 hour route out of VNC3 in Durham, NC. 21 stops in Greensboro, NC. If you don’t now the area, it was 1 hour and 4 minutes to my first stop. Something CLEARLY was messed up because that’s not a damn 2 hour route… I messaged support and asked about it and eventually she said there must be an error and to click end block and return my packages. I even screenshotted the chat as proof just in case.. Fast forward, this past weekend I get deactivated for it. Tried t”

“Is there any way to look at a route after you accept a block to see if you want to keep it or not? submitted by /u/kellym46 [link] [comments]”

“I can't tell if they are trying to entice drivers or get people to avoid dashing that day. submitted by /u/jcoddinc [link] [comments]”

“Has anyone else noticed a bad rash of reports within the past 2 weeks? I have been a 5.0 driver for the better part of 7 years. Just yesterday I got reported for “cleanliness of car, hard braking, and disturbing music” my car is always mint as fuuuuuck… I drive a tesla and I didn’t even put my foot on the brakes once yesterday… The music? Has no words and is pretty much just chillhouse, easy listening at low volume- if people ever get calls I mute it to be polite to them- I’ve kept the same play”

“I've been seeing company drivers getting lost out here in my neck of the woods. double check your routes for highway closures. you can find info on 511quickmaps, wsdot, odot, Watchduty app. Google maps doesnt always show closures that are out in the sticks. thanks for listening to my TED talk. submitted by /u/north_coast_nomad [link] [comments]”

“Is there an app thar you use to re-route the chaos that is the Flex route (sometimes)? I found one on here but would like to hear from people who've used one successfully, that it did what it's meant to do.... save time, save $$$! Let me know! submitted by /u/Agreeable-Alfalfa-93 [link] [comments]”

“How would I approach this so that my standings won’t take a hit for something I didn’t do??? submitted by /u/DJFlipPhone [link] [comments]”

“This morning arrived for my block, was scanned for check in, then told "no routes available, contact support, just pull through" but she didnt scan my qr code for "no routes available" ....just scanned my ID in for arrival Pulled through pulled to the side in the parking lot, called support "okay just wait 30 minutes and you can leave and you will get paid" Wait 31 minutes....my app is still just sitting on the screen to scan in a route Contact support a second time”