Amazon Flex drivers lose pay after app video errors
11 posts across 2 communities in the last 90 days; 82% from r/AmazonFlexDrivers.
“Has anyone else ever had the new video verification thing glitch out and auto fail you, because I just had to go back and forth with the useless support and the clueless associates before a manager could check me in. And then by the time they djd manually check me in, no more…”
“This is a rant and question combo! Amazon Flex station closed, Support TOLD me to leave… now they’re claiming I never checked in 🤦♀️ I am PISSED, but I’m posting because I really want to know if anyone else has gone through this and what you did to finally get it fixed. I had…”
“Got to the station 10 mins early, took a “video” of myself and got this error message. This happened to me last Saturday. I called support, they opened a ticket and got sent home. Still waiting for payment. I picked up a few more shifts after that with no problem until this…”
Amazon Flex drivers report being sent home and losing income due to app errors during mandatory video verification. Drivers face repeated issues with the system, leading to unpaid shifts and frustration over lack of resolution.
SOURCES (11)
“I've been doing Amazon Flex for over four years, and today was one of the most frustrating experiences I've had with the app. I had two separate issues today at the Amazon Now location in Columbus, Ohio. First route: I showed up on time and…”
“Hey guys. Having issues with the flex app. I can login but it doesn’t load properly. The picture doesn’t load. It won’t bring up itinerary. Nothing. I am supposed to get a load today. WHAT DO I DO??? Needing some ideas fast. Thank you submitted by /u/FriendshipRare3448 [link] [comments]”
“On the 18th we were sent away because their were no routes available. The attendant said to call support which I did right away and she put in a ticket. She said I would be paid after the shift ended and I still don’t have the money. I have contacted support several times with the promise it will be investigated within 48 hours and 72 hours from the end of the 48 hours the money should be there and still nothing. submitted by /u/lexi_contruly [link] [comments]”
“Hey everyone, just a quick heads-up to help protect your pay. If you’ve ever had missing or delayed pay, start taking screenshots of all your routes, offers, and completed shifts. The Amazon system glitches way more often than it should. We often end up frustrated with Driver Support, but they’re just following rigid scripts and don't have the power to fix system-level issues. Don't rely solely on automated tracking: 1. Screenshot your schedule/route before starting. 2. Screenshot your e”
“Has anyone else ever had the new video verification thing glitch out and auto fail you, because I just had to go back and forth with the useless support and the clueless associates before a manager could check me in. And then by the time they djd manually check me in, no more routes. submitted by /u/darkknight045 [link] [comments]”
“Reported in Slack by Siyang Cao. Intake is in progress — this ticket is rewritten as the conversation fills it in. The video on my card is broken Slack thread: https://jfp digital.slack.com/archives/C0BTNKXDAJJ/p1788318718143649 · Intake run: wmtjhtyx2 1”
“Reported in Slack by Siyang Cao. Intake is in progress — this ticket is rewritten as the conversation fills it in. The video on my card is broken Slack thread: https://jfp digital.slack.com/archives/C0BTNKXDAJJ/p1788315871048299 · Intake run: wmtj8z75u 15”
“This is a rant and question combo! Amazon Flex station closed, Support TOLD me to leave… now they’re claiming I never checked in 🤦♀️ I am PISSED, but I’m posting because I really want to know if anyone else has gone through this and what you did to finally get it fixed. I had a 6–10 PM block on Aug. 28. I got to the station around 5:05 because the weather and traffic were horrible. I actually tried to check in around 5:30, but the app told me I was too early, so I waited until 5:45 and checked”
“My phone camera stopped working right before my Flex block, and I couldn’t scan any of the packages. Thankfully, the manager at the station helped me out, but now I’m stuck trying to get my phone fixed with another block coming up soon. when your phone goes down, your whole day goes with it. 😩 My bad day submitted by /u/amazonflextips [link] [comments]”
“I almost got hit with a bs no show last week bc of the new AI video verification & I want to share what happened to help other drivers out. It was dark outside & I dont have an overhead light in my car so apparently the verification couldn’t see me properly. I asked the lady doing check ins for assistance & she said to call CS. I called support. The CS rep basically told me I missed check in & my block had been forfeited & to go home. I immediately hung up & asked to spea”
“Got to the station 10 mins early, took a “video” of myself and got this error message. This happened to me last Saturday. I called support, they opened a ticket and got sent home. Still waiting for payment. I picked up a few more shifts after that with no problem until this happened again today. What did you do if this happened to you? Did you end up getting paid? submitted by /u/PickleOne2013 [link] [comments]”