Amazon Sellers Get Wrong Inventory Counts and Missing Payments
16 posts across 11 communities in the last 30 days; 25% from r/AmazonFlexDrivers.
“My rating was at the peak of great and now that I looked at it this morning they are dropping me with stuff that’s not even mine lol. Oct 5 is real I fell asleep but my last late block was oct 30 so why am I getting hit with 15? And even if it was true my dashboard was clean…”
“My block ended at 11:30am, got an email soon after about delayed payment. I see some others haven’t gotten paid, issue on green dot’s end. The app didn’t have my payment in there earlier but showing now, still not on my card and no email from Amazon. Should I wait or contact…”
“Hi guys , i have recently opened an account but it automatically went to professional as it procedure then downgraded it to individual after a month of that professional subscription because amazon support declined to downgrade it and made me wait the whole month after the whole…”
Amazon sellers are experiencing significant operational issues, including incorrect inventory counts, unexpected financial discrepancies (missing payments, erroneous shipping charges), and a lack of clear communication or resolution processes. These problems disrupt their businesses and create substantial financial risk due to Amazon's marketplace control.
SOURCES (60)
“As of October 16, my entire balance on both Amazon.ca and Amazon.com has been moved to Account Level Reserve. I have no performance notifications and no issues showing on my Account Health page. When I called Seller Support, they said they couldn't see anything on…”
“Great news, congrats on the full refund. Escalating to a billing manager with a clear timeline is exactly what tends to work. [re: Charged for a "frozen" subscription period and denied a refund on the same day]”
“Since early October, roughly 5% of what I sell each day shows up as "reserved" instead of landing in my usable balance. On about $6,000 of weekly sales, that's a few hundred dollars just sitting there with no ship date attached. The reserve page says it rolls based on delivery dates, but when I line up delivered orders against releases, the numbers don't line up — the held amount keeps drifting up instead of settling. Is this a Q4 thing, a risk-review thing, or did something on”
“Via email - Amazon Support/Jeff - or the live chat option? submitted by /u/Alternative-Gap6933 [link] [comments]”
“My rating was at the peak of great and now that I looked at it this morning they are dropping me with stuff that’s not even mine lol. Oct 5 is real I fell asleep but my last late block was oct 30 so why am I getting hit with 15? And even if it was true my dashboard was clean already. So why are they hitting it again. I usually ignore this crap cause it’s not worth and I always get back to fantastic but I’m definitely not taking somebody mistake cause if I let this go they could drop more bomb sh”
“My block ended at 11:30am, got an email soon after about delayed payment. I see some others haven’t gotten paid, issue on green dot’s end. The app didn’t have my payment in there earlier but showing now, still not on my card and no email from Amazon. Should I wait or contact Green Dot or Amazon? submitted by /u/FallFlower24 [link] [comments]”
“Thanks for the thoughtful take. Repayment trouble tends to follow sell-through much more than it follows which product the seller took. Someone with a line who lets it sit drawn on slow stock ends up in the same spot as someone with a lump sum on slow stock. I don't think there's a single turn time where it flips. The rough check is to compare days of cover on the order with the repayment period. If the stock takes longer to sell than you have to pay it back, the gap comes out of other c”
“Not to resurrect a thread from a year ago, but I have moved over to Amazon Business for this exact reason. My invoices are not coming in automatically, and Amazon doesn't seem to be of any help. Is there a setting somewhere I need to change?”
“Hi guys , i have recently opened an account but it automatically went to professional as it procedure then downgraded it to individual after a month of that professional subscription because amazon support declined to downgrade it and made me wait the whole month after the whole month of waiting i was surprised that they asking me to pay that month otherwise i couldn't use my account i contacted support and it's an absolute nightmare every chat you open they take half an hour to read thr”
“yeah it's been out for a few weeks, i just hadn't seen anyone bring it up here so figured i'd pass it on”
“[Amazon Seller] ★ 1/5 (v9.13.1) — Trying to update monthly payment and it’s not going like it should. Have to call customer service”
“The hold by Amazon on Thursday dropped off after 3 days since they don’t actually take the money until they ship but the authorization issued by VISA is still valid. They’re shipping now. They’re pulling the money from your checking account. Your checking account went negative since you moved the money to your savings. VyStar will use your savings account money to bring your checking account to zero since if your checking is negative for a couple of weeks you lose your debit card privileges . Gi”
“https://preview.redd.it/w8o8egqkbiqh1.jpeg?width=1080&format=pjpg&auto=webp&s=70fddf89e6ba8d6e8563a31f85e3e8e1850bdd1d”
“Having someone who understands Amazon Seller Central makes a big difference. It’s not just about answering messages, they need to know how to handle order issues, delivery questions, returns, refunds, and when something actually needs to be escalated to the seller. We handle this kind of support at HighRise Wholesale as well. We can take care of the day to day customer messages and order related queries so the seller doesn’t have to be constantly checking Seller Central.”
“[Amazon Seller] ★ 1/5 (v9.13.1) — Amazon treatment to its vendor is very poor and unfair.”
And there's more than that which sucks. Amazon made a mistake.
“Add me to team "This is a clusterfuck" - tried to make purchases on Amazon with my (now) US Bank Amazon card, they kept getting declined, called in, said I had a 0 balance, finally get to an agent who tells me I have a balance on some sort of central credit account? Wasted 2 hours trying to just order something.”
“I'm about to hire someone to do that but before I start paying someone to do that, has anyone done this with a software or any tips? Does anyone have a sheet they use to check 1 thing at a time at the end of the month? I find it confusing to find all the sheets to download and look through submitted by /u/Few-Friendship126 [link] [comments]”
“[Amazon Seller] ★★ 2/5 (v9.13.1) — Somehow Amazon algorithms believe a lamp that ships without a light bulb is in fact a light bulb and can’t be convinced otherwise. We continue to invest less in Amazon because of errors like this with no one available to help with basic common sense problems.”
“[Amazon Seller] ★ 1/5 (v9.13.1) — Every time I had an issue with something, it was “wait 24 hours. Wait 72 hours.” Before I knew it, an entire month had passed and I still had not even had an entry to sell. I had not sold a single thing and yet, I got charged the $40 monthly fee even though I did not choose that option. I chose the individual option. I explained this and got denied twice, no one explaining to me why except that I “used the seller tools” even though I literally had not sold a sin”
“payouts, but the month boundary is what makes that number lie. a refund on an october order lands in november's deposit, so the payout tells you what cash moved, not whether the month was good. i tag settlement lines back to the order date instead, that's the only cut that answers what you're actually asking.”
“I have about 308 hours of block time from July 1st to September 1st and Amazon is showing I have 190 hours and 28 minutes towards the health insurance subsidy. Seems like Amazon is counting actual hours worked instead of total block time if you finish early. So when I finish a 1 hour block in 30 minutes I'm only getting 30 minutes of credit towards the health insurance subsidy instead of 1 hour. submitted by /u/Serious_Camel7647 [link] [comments]”
“Appeals, account issues etc Now I’m fully trained :D submitted by /u/EntertainmentDue6575 [link] [comments]”
“Last week I had 2 different deliveries where they didn’t give me a reasonable amount of time to finish them so I decided to end both those blocks early because each would’ve led to 25 late deliveries which I thought would’ve absolutely cooked my standing anyways so I thought “might as well return them because if I’m going to get dinged for it anyways then what’s the point of putting in the extra effort into delivering them.” It’s not like it would’ve been just 2 or 3 late deliveries, it would’ve”
Then you should not be liable for the underpayment penalty for 2026.
“Does anyone know how to reactivate an account? Or how long Amazon holds a grudge? submitted by /u/TexasMojado [link] [comments]”
Same, just error after error attempting to register my account. Both on the app and the webpage. They should have had all of this worked out prior to roll out. There is…
wtf is going on here submitted by /u/Taznasti [link] [comments]
“Why I made this: I was frustrated with “professional appeal letters” that cost $200 and read like ChatGPT with a letterhead. Amazon already told you what they think you did. The job is a clean Plan of Action, not a novel. What it does: you paste what Amazon actually wrote (suspension, listing suppression, IP complaint). It drafts a POA-style reply in about a minute: facts, corrective action, how it won’t happen again. You edit it. It will not invent a fake invoice or a fake supplier. Tech / high”
“The reply-to-the-complaint play works when you answer the exact problem and leave the product out unless they ask what you use. Save a couple of searches for the literal phrases people type when they hit this ("lost the receipt", "can't remember what I paid"), reply with the actual answer, and let your profile do the rest. It's slow, but those people convert way better than a free-tier crowd. Also worth keeping your captured-and-retrieved event as the only number you”
“A buyer files a fake complaint. I lose 40 points. I remove the item and notice there was a switcheroo ($250 Tom Ford sunglasses for a used $2 junk). I report the buyer, file for reimbursement and Amazon reimburses me $90. Then I send the Amazon reimbursement report to the "Fake Complaint Dept" and tell them that "given this invalid complaint, please remove the complaint from my account and give me back my 40 points". They said "Nope. The only way to remove the complaint”
“[Amazon Seller] ★ 1/5 (v9.12.3) — This is shameful. It’s been 9 months and this is the first time I have experienced something like this. My next stop will be filing a complaint with my states Attny General”
“We got notification from amazon Section 3 Identity Verifification our account health is healthy no counterfeit anything were doing Fba the problem we are facing right now they held funds and the deactivation date is on 3rd sep and interview on 9th sep can u share from your experience what would happen regarding the funds and date going past deadline? submitted by /u/External_Tear_4367 [link] [comments]”
“And it shows paid on amazon app but don’t show your funds in the bank? submitted by /u/Any_Excitement6258 [link] [comments]”
“You tell me I have till 9:05 to request a block yet it is 9:04 and they are blocking me from doing so. I truly hate the request system, and the reserve now section is a joke nothing and I mean nothing gets posted there anymore unless it’s a “just for you block” and 99% those are trash. submitted by /u/fallensnyper [link] [comments]”
“Sounds like you’re in retail. If that’s the case, I am guessing strong possibility employees are ringing this up incorrectly, u have pilfering going on, or never started w a correct inventory. Either way, u should be entering inventory adjustments into your accounting software and it will certainly show up on you P&L.”
“Well I guess they are correct once the liability is credited, but you have to make sure to debit inventory not cash/undeposited funds...so that sees messy.”
“Yeah, but it’s fulfilled by Amazon and it’s listed as a 4 pack so you can only assume whoever is packing it scans and and reads 4 throws 4 bags in there. They don’t give a fuck it’s not their money’s”
“I don't understand why Amazon can't do the right thing, like when custome fraud has clearly happened submitted by /u/Digitalarche [link] [comments]”
“Investigating can take many weeks, and I don't want to have to wait if Amazon has made a mistake with my FBA inventory. submitted by /u/Digitalarche [link] [comments]”
“Hello! So I’m a relatively new seller (started May of this year) - currently at 197 sales, good traffic etc. I was placed on a payment reserve where 30% of my funds are unavailable for 45 days unless “tracking shows movement”. I expected this and didn’t really mind it. Now the issue is… every damn order I send out (from the UK) to international buyers, with an Etsy label mind you, is just stuck on pre-transit. Even when delivered. I’d say 95% of my sales have been international so… yeah, not ide”
“[Amazon Seller] ★ 1/5 (v9.12.3) — I am submitting a formal complaint regarding Amazon’s FBA reimbursement policy and the way my case has been handled by Seller Support. I purchased legitimate inventory from a merchant specifically to sell through Amazon. I shipped the products to Amazon through FBA, and Amazon received and stored the inventory in its fulfillment center. The inventory was subsequently lost by Amazon. When I requested reimbursement, I was reimbursed for only approximately 50% or”
“Deactivated because I contacted support too many times? YEAH BECAUSE YOU KEEP PLAYING IN MY FACE! Am I expected to just sit there and take it? Bc I promise you, I am not the one 😂😂😂. Mind you, any time I marked a package as undeliverable, I was on the phone with support or had them mark it for me in my block. All this bc I refuse to be exploited for an extra five bucks. “Here’s 75 packages to deliver in 2 hours. Oh and the delivery area is 1hour away. If you go over your block time, just keep”
“I’m seeing this issue a lot. Can Amazon suspend an account even if my Order Defect Rate looks fine? submitted by /u/Digitalarche [link] [comments]”
“Unless you have seller fulfilled prime, you don't need to use Amazon buy shipping anymore, so I'd stop doing that. If you have SFP then I would suggest looking into alternative carriers like OnTrac. I would caution against the UPS/FedEx services that use USPS for the final delivery, we have had issues with our on time delivery rate using those. We fulfilled 64k orders out of our warehouse last year and our USPS adjustment rate is much closer to the 2% you experienced outside of Amazon.”
Nope. Gotta go pure FBA and cut out all other marketplaces.
“You have to do your diligence and check your account regularly. There are time frames to file dispute or fraud charges on your account. Too far back you’ll be out the money forever. Check your account regularly!”
“Picked up a amazon block, scanned everything but app says 2 parcels remaining, called the support worker at station, he removed those from the block. When ended the shift still left with 2 parcels remaining. What to do submitted by /u/Mean-Party-6525 [link] [comments]”
“[Amazon Seller] ★ 1/5 (v9.12.3) — They closed my account and have not paid out the money I made. The worst customer service. You can never speak to anyone and I’ve sent more than 50 emails and they do nothing! I’m out 5k! BEWARE”
“For a week I have been messing with Amazon trying to get rid of an invalid charge method alert. They have shut down my seller central. No money, can’t fulfill orders. I have called multiple times and they say change my card and wait. I’ve done that til I’m out of cards. I use a capital one debit card and have called them and they can see where amazon tries to authorize the card and they ok it. Now I’m gonna have 50-60 orders cancel and my metrics are going to hell ! wtf can I do here folks ?? An”
“On the tracking-nightmare part specifically (separate from the journal entry mechanics pisicik442 covered correctly): don't try to track 2000+ individual packets. Batch them at the point of valuation instead - sort into a handful of categories you can defend an FMV for (e.g. "vegetable seed packets, avg retail $X" vs "flower seed packets, avg retail $Y"), value each category as one lump when received, and book one in-kind donation entry per category rather than per packet”
“For my first year on FBA I assumed Amazon's numbers were basically correct and I never checked. Then I actually sat down one weekend and reconciled returns against reimbursements, and found a pile of money I was owed and never claimed: Units marked "returned by customer" that never physically came back to the warehouse Items refunded to the buyer where the 45-day return window closed and nothing came back Inventory Amazon lost or damaged in their own facility that never got auto-re”
“do the inventory check NOW. we had a bundle app swap on us mid-sale once and didn't notice stock stopped decrementing right, oversold a hero product badly, spent a week refunding and apologizing. the lost sales were nothing next to the trust damage. verify your counts are real before you send any traffic at it.”