DoorDash drivers face restaurant lies about order errors
15 posts across 2 communities in the last 90 days; 93% from r/doordash_drivers.
“I have a customer who had food delivered to their business, which is in a strip center. The driver took it TO THE WRONG BUSINESS - in fact the photo proof the dasher took showed the wrong business's name. went to ask for a refund, and DD said "Refund Amount: $0.00 Refund…”
“We arrive to the store / restaurant with orders already packed but doordash holds us responsible for missing items are wrong orders when it's packed wrong why do they hold us accountable for something we don't do but act like we do honestly this is ridiculous this is why I hate…”
“What are some things you guys do to make sure DoorDash knows the customer actually received their order? I know a lot of people take extra pictures, but is there anything else you guys do to protect yourselves if a customer claims they didn’t get it when they actually did?”
Multiple DoorDash drivers report restaurants falsely blaming them for incorrect orders to avoid responsibility. This often involves discrepancies between the receipt and the food received, leading to customer complaints and potential deactivations.
SOURCES (15)
“What are some things you guys do to make sure DoorDash knows the customer actually received their order? I know a lot of people take extra pictures, but is there anything else you guys do to protect yourselves if a customer claims they didn’t get…”
“Recently I received a McDonald’s order. It had already been picked up. The app suggested I order it myself. The app also said pickup inside. So I parked and tried to enter the lobby. I tried every door. Each one was locked. I reported the lobby was closed and took a picture of the door with no lights or customers visible through the glass. I also contacted CS through chat to recommend they deactivate the store until their pickup instructions reflected their actual availability. Then I received a”
“All my cv’s were orders that came from those restaurants… are people just lying and saying they didn’t receive the order??? submitted by /u/MuchVacation3638 [link] [comments]”
“So yesterday apparently the last order I delivered claimed, that I never delivered their food. It was a drop off, but they came to my car. I asked and received their name. I explained to them that I needed to take a picture of them holding the order. Did all that. They probably didn't know that I had a dashcam that records audio. And multiple angles... I go through the trouble to pull the videos, call dd up, they removed the mark on my ratings but didn't want to see the video. Smh”
“I have a customer who had food delivered to their business, which is in a strip center. The driver took it TO THE WRONG BUSINESS - in fact the photo proof the dasher took showed the wrong business's name. went to ask for a refund, and DD said "Refund Amount: $0.00 Refund Explanation: Never Delivered refunds cannot be processed for orders where the Dasher delivered the order within 100m of the customer address." Have ya'll found an effective way around this? It happens ALL THE T”
“We arrive to the store / restaurant with orders already packed but doordash holds us responsible for missing items are wrong orders when it's packed wrong why do they hold us accountable for something we don't do but act like we do honestly this is ridiculous this is why I hate ppicking up from certain restaurants / stores submitted by /u/Boring_Sandwich_6022 [link] [comments]”
“Just delivered an order for someone and the restaurant forgot an item. Driver called and asked if I could go back and pick it up. I was on my way to another restaurant for a new offer. Told them I could but it'd be a wait. $11 offer 6mi drive. Would yall go back and pick it up and deliver the forgotten item? submitted by /u/BoxxOfCereal215 [link] [comments]”
“I had picked up this order from McDonald’s but when I delivered it and left they were calling my phone saying the order was incomplete so I just said that the employees fault and ended my dash. Im a nice guy so I regret not going back to make things right. I think I’ll quit DoorDash now. Anyone ever left a customer hanging? submitted by /u/Hot-Night3429 [link] [comments]”
“Had just completed an order when I got a call asking where I had left their food. Thinking it was the order I just completed I said your front door and described the house. She was confused, so was I so after a few clarifying questions I told her I was never assigned an order from the restaurant she named. I called support to make sure I don’t get a CV for not completing an order I was never assigned. They said “somehow your number was switched with the person who was supposed to deliver it.” Th”
“I was ordered to go to a BBQ food restaurant to pick up an order.When I got there I told the employees the name of my customer and they said someone had already came and got that order. So I went back to my car and pulled off. I texted the customer and told them what happened.I thought that would be the end of it. But then the customer told me that she ordered the same food that was in my order 30 minutes ago and that while she was watching the delivery tracking GPS on doordash all of a sudden i”
“So I ordered Taco Bell delivery from their app which then defaults to Doordash, I do this to get some better deals then going directly through DD. So I place the order and it shows it was coming from a Taco Bell roughly a 5 minute drive from me, which is what usually happens. First inkling of something off was that it showed being delivered by bike, whatever I think maybe it's an E-bike. Nope for 2 hours I'm watching the GPS watching at snails pace. Second thing that didn't seem righ”
“Tonight I got this double dash order from Taco Bell and when I arrived one of the orders was finished and the other order I was told was going to be at least twenty minutes, ended up cancelling the second pick up because if it was my order and it arrived cold I’d be quite unhappy but kinda sucks losing that extra bit because the orders were so far apart from completion. This is more of a rant than anything else because I lost out on $ because of it. submitted by /u/Greedy_Emu_860 [li”
“I was scammed while I was door dashing. The criminal called me from the dasher app and he seemed he is a legit doordash employee . He said my order was canceled and when I went to deliver the order to a cassey‘s store/gas station , the customer did not came out but send someone to tell me her order was cancelled.The doordash criminal employee said he wanted to make sure that I get paid. He was with me on the phone for over 2 hours, scammed my bank account, and whipped out everything. My husband”
“I had a double stack order. First order was to this sushi place and second to this Chinese food place. I get to the sushi and I wait. They get a bunch of bags of food and when I gave the name of the customer they looked and didn’t have it. I wait a little longer. I update my customer and then the second customer ask me about the delay and I start updating them aswell. While I was waiting, the workers ask for the name and the pretty much express that they don’t know where it is so they tell me th”
“So i was notified today that I got a cv for an incorrect order delivery. ( it was a Burger King order- name on the receipt was correct I think BK just put the wrong receipt on the bag.) Anyway so I read the cv and this is the description provided by DD Made me laugh! I did send in a dispute but whatevs submitted by /u/Due-Pay9217 [link] [comments]”