Uber App Bugs Get Drivers Deactivated
21 posts across 2 communities in the last 30 days; 95% from r/uberdrivers.
“I was going to submit my proof of healthcare insurance, but despite submitting insurance bills, healthcare plan statements, digital healthcare cards (all of which fulfill the requirements for proof of insurance, by the way), they just refuse to accept it. I've called and…”
“They deactivated my account because they said my photo looked like it was changed or different than my id. I've had the same profile picture the entire year I've driven Uber. Anyone else had this happen? Doesn't seem legal.”
“Many years ago i was an uber driver. Had great reviews and loved the job. Haven’t been back since due to my newest car being too old. However, recently I lost my job and my car broke down. So I tried to login and it says my account was blocked. After chatting with a bot, hey…”
Many drivers are expressing frustration with app malfunctions, fleet document issues, and false reporting that directly impact their ability to earn money. Some fear deactivation or losing access to the platform, while others worry about covering expenses due to reduced earnings.
SOURCES (60)
“So what is this yellow symbol thing that’s showing up on some of the Uber rides? submitted by /u/Harley96Boy_7D [link] [comments]”
“Has this ever happened to anyone? I'm doing my usual rides every day. When I click "Go" to get back online, Uber, of course, wants me to take a photo of myself to verify that it's me. It took 3 tries because of the glare on my glasses from the brightness of the phone. It gets verified, and I'm on my way to get my next passenger. After drop off, my account now says that it's on "hold" until further investigation. So now, I don't know what's going on. I”
“This guy on Facebook says his identity was stolen and used for thousands of Uber and Lyft rides. He says police reports and investigations identified the individuals as foreign nationals on H-1B visas, yet Uber and Lyft still refuse to restore his accounts despite the evidence he provided. If Uber and Lyft know this is happening and still refuse to act, they're effectively complicit in identity fraud. These companies really need to crack down on unvetted drivers.. They are everywhere these d”
“I was going to submit my proof of healthcare insurance, but despite submitting insurance bills, healthcare plan statements, digital healthcare cards (all of which fulfill the requirements for proof of insurance, by the way), they just refuse to accept it. I've called and contacted Uber Support well over a dozen times regarding this, and each time it's just "we'll escalate this to a specialized team" which I know damn well means nothing. This issue is still unresolved, so ho”
“Rider flags me as the wrong driver. The system immediately asks me to take a photo, which I do and it confirmed I'm me. But now I have "Wrong Driver" review tag and uber support apparently is completely helpless in editing it out of my account. submitted by /u/Professional_Monkeys [link] [comments]”
“They deactivated my account because they said my photo looked like it was changed or different than my id. I've had the same profile picture the entire year I've driven Uber. Anyone else had this happen? Doesn't seem legal. submitted by /u/420_smackaho [link] [comments]”
“I've been logged off for a few days while dealing with car troubles. I tried opening the app just now and scheduling shifts for the week, and every day says "no shifts available" in any zone. But it does let me dash now. I'm in Houston btw. submitted by /u/DemagogDog [link] [comments]”
“Anyone know how to fix this other than wait? 4 days with uber support, it’s been escalated. Can’t drive submitted by /u/bart2puck [link] [comments]”
“Anything I can say to get my account back? submitted by /u/Stock_Law2377 [link] [comments]”
“They said a document I uploaded was fraudelent even though I've been driving for 10yrs+ on and off. They wouldn't tell me what document to help clear up any misunderstanding and just banned my account. Shit Company and Support. submitted by /u/ugotboned [link] [comments]”
“They surely tried. App added a ride that I didn’t accept. So in the past, I’ve theorized that they’ve done as the title, added a ride to my queue that I didn’t accept. Sadly my memory is flawed enough that it’s happened in the past, I’ve had thoughts “hmm, I don’t remember accepting that ride.” Thankfully I’m driving in a new area and it’s about 2-3 miles wide and 3-4 miles long. But the area that I drive in, isn’t even the whole length. Most of the time, I don’t except even 3-4 miles rides. How”
“After falling victim to this Springs phishing scam, losing 500 in earnings, and uber unable to help… I just renewed my license and had my account deactivated for submitting “false documents” Maine uses ONLY this tiny yellow sticker to indicate your old license is still active while waiting for the new one. The document update interface could not handle this three dimensionality, and I was on the phone with agents ALL DAY trying to verify my legal ability to drive. Then, an agent encouraged me to”
“Many years ago i was an uber driver. Had great reviews and loved the job. Haven’t been back since due to my newest car being too old. However, recently I lost my job and my car broke down. So I tried to login and it says my account was blocked. After chatting with a bot, hey give me inconsistent reasons (different emails I allegedly used over time, which when I try to log into them they don’t even exist. They said I’m perma banned because of this I have no job and my car is broken down so my onl”
“Hey everyone, I’m completely panicking right now and honestly don't know what to do. Uber is my only source of income, and this morning I woke up to find my account permanently deactivated for alleged "account sharing". Here is what actually happened: My primary phone was giving me major problems last week, so I had to switch over and start using my brother's phone. I was doing deliveries all week long on his phone. I live alone in an apartment, nobody else uses my acc”
“I'm so confused as to why I got this email. I've been using the Driver app on Android Auto since I started driving in June. Was it early access or something or is this email just some stupid bs? submitted by /u/nohoesnickk [link] [comments]”
“I have only seen one post about this 3 days ago I reached out to Uber and reported this online and nobody is talking about this and it’s extremely aggravating I have did all the diagnostics and nothing it’s going on 2 weeks now I know I’m not the only person but nobody even responded to the other driver who posted about this if you are experiencing app issues PLEASE SPEAK UP I don’t have a solution all i can do is clear storage or reinstall app to work nothing on my phone has changed wth!”
“Uber is really working hard to hide their bs. Tried to take a screenshot today to prove something and found out Uber blocks screenshots now submitted by /u/Necessary-Freedom812 [link] [comments]”
“i haven’t updated in MONTHS and i hate their fuck ass updates submitted by /u/relientkenny [link] [comments]”
“About a week ago Uber disabled my account and said I need to upload my SS Card and Passport.. fine, I upload them.. 3 days later I get a canned response about clarity. I've submitted crystal clear photos 4x now and they just keep responding every 2 days with the same canned response. I can't get any other support, no one will talk to be in the chat thread. When I call support they say, "you'll be good once they review everything looks good" Then the thread updates with the”
“I’m a new Uber driver, and I genuinely want to know from experienced drivers: is this actually how this system works, or is something unusually 'effed up with my account/app? Here’s what I’ve run into already: Reservations randomly disappear or get reassigned. This has happened to roughly half the reservations I’ve accepted, maybe seven times. I’ve been online, ready, close enough to make the pickup, staring at my phone so I couldn’t possibly miss a notification, and Uber still gives the rid”
“Has anyone had this happen? I’ve been an Uber passenger driver with no issues. My current insurance was still valid, but I uploaded my renewal insurance early. The new policy doesn’t become effective until September 13. Immediately after uploading it, I could no longer drive UberX. My vehicle and documents show eligible, but when I go to Preferences, UberX/passenger rides are completely gone and Deliveries is the only option. I’ve contacted Uber support multiple times. Yesterday I finally spoke”
“Everytime Uber is going for Background check for the criminal portion, this is happening. Checkr is saying there is mismatch somewhere thats why reports are getting cancelled. I asked both Uber and checkr which information is getting mitsmatched so that i can provide them with correct one, they are not helping at all. theh are just pointing at each other. This has been going on for a month now. im reallh frustrated. can anybody help or give any idea what to do? submitted by /u/Techni”
“Yup, it got hacked to the point that I couldn't log in on the app! Any advice or ideas would be appreciated. I'm also just putting this out there for anyone who has experienced similar tactics that were used in my situation. I also know uber support is barely useful so I'm also coming to terms that there's a possibility my account is done for. What the hacker did step by step; First my phone number was changed Then they turned off my 2 step verification method on uber app Then th”
“I’m 21 years old, living and working in New York City, and I’m also a full-time college student. I pay for my own school, and driving for Uber/Lyft in between and after classes has been one of my main sources of income. This week, I found out that Uber permanently deactivated my account because of a sexual misconduct report from August of last year . I want to be very clear that I never did what I’m being accused of . The confusing part is that I haven’t really been using Uber recently because I”
“I’ve been working ubereats and rideshare for about a couple months. Customers reported twice I haven’t delivered their order or something was missing. Everytime I receive a report I can’t even see which cutomer or any details about the order. The only information I can see is that they claimed I didnmt deliver their order. The first time I called and after talking to a couple representatives and eventually being transferred to a supervisor, I figured which order it was. I had handed that order d”
Uber has blocked my SFO pickup/drop-off access for almost 5 months. It started because I was missing my front license plate. I fixed it immediately and submitted all the requested pictures. Since…
“I have no words, don’t even know how to address that… so fucking tired of uber disabling accounts and throwing financial curve balls at me(drivers) submitted by /u/Eastern-Advice-3017 [link] [comments]”
“Hi All, I just started driving for Uber last week and have had constant issues with the app. I know there is supposed to be a way to contact driver support, but I cannot find that option in the "Help" menu Pic is of the only options showing in the app. There isn't any additional support option at the bottom of this screen. Is there a number I can call? submitted by /u/Keep_ifonly_1276 [link] [comments]”
“Last night I had a pickup, someone with a 4.96 rating going about 6 miles. As I approached the pick up address, I noticed the blue pin was not near the address. I get in front of the house and I’m watching the blue pin move further away from the pickup address, as if it’s moving down the road in a car. I message the passenger at the 4 minute mark asking if they have the correct address, no response. I wait the 7 minutes and cancel as a no-show. About an hour later I get a message from Uber sayin”
“Ok so my dad gets like all his income w uber (yeh broke fam struggles) and for some reason he's been having rly bad issues like when the app is running it says the trip has paused and prompts him to like reload and he does but nothing happens and it stays paused for like 10 mins and the passenger can't see his location updating and when he closed and opens up the app again it still doesn't work. He's done basically everything to fix this reoccurring issue even got a new phone he”
“Just got this warning from Uber. Anyone else getting these? What are your stats? 👇 submitted by /u/Fast_Designer9437 [link] [comments]”
“Hey everyone, I'm stuck in a 4-month nightmare with Uber support and need your help. The Situation: I was deactivated for too many incidents on my MVR. I spent a year getting it corrected, and now it's clean. I'm legally clear to drive again. The Problem: Lyft uses Checkr and approved me instantly. Uber uses Samba Safety, and they just send me in a loop. Their system keeps referencing my old, bad MVR from over a year ago. The Runaround: Samba told me Uber must request a new check. I&”
“So this is what i saw when i opened the uber app. are you guys members of this union? submitted by /u/Fun-Print-1154 [link] [comments]”
“I received this in my Uber driver app inbox. It's true I have been inactive for a while. Has anyone else had this, and know if it's legit? I'd never expect to receive a call from Uber. Why wouldn't they just place the promotion in the Discover? submitted by /u/McMayhem27 [link] [comments]”
“Hii everybody pls help, i by mistake drove uber for extra 5 hours in a week, it just happened once only, i am really tensed right, i have already approved for my PGWP and my TRV now im worried about my PR application. Please advise me guys , is it really worth worrying?? submitted by /u/ImpossibleTeach1369 [link] [comments]”
“Last month, so a year since I started doing uber I was told I would have to do another background check. After submitting my new insurance (I switched) the background check was never done and just says it will be once I submitted all the required documents. I was first told it was because I needed to upload a vehicle inspection. Turns out I didn’t and that their system is detecting I have another account. Apparently I did have another account that I made before I moved here that I never finished”
“Just got an email from Uber that they have been wrongfully deactivating accounts and they are trying to make it right. My account is fine, but if you believe you were wrongfully deactivated, now is the time to contact Uber. https://imgur.com/a/rIMcDk8 submitted by /u/Weary-Savings9795 [link] [comments]”
“I did translate it. I think Uber is just glitching. submitted by /u/Longjumping_Bee_1205 [link] [comments]”
“I mean, what parameters are used by Uber to generate these messages? Scare tactics? Bullying? I dont understand the purpose or why I'd receive this at all.. submitted by /u/ceegee2774 [link] [comments]”
“Received “welcome to uber” email offering a “practice trip” before I take a ride. I received this email while finishing my 23rd ride today. I’ve been driving 90+ days. What is wrong with these people? submitted by /u/Hungry-Town-7847 [link] [comments]”
“After my block this morning I signed out and now when I sign in it wants me to start the whole process of becoming a driver. submitted by /u/wolvesjohnblack [link] [comments]”
“Last night I cancelled a long distance ride and then the rider cancelled his next offered ride. I took him off the app and think I may now be under investigation. Any advice?? submitted by /u/Strict_Sea_4803 [link] [comments]”
“So I am receiving notifications that all my trips are being recorded in the app, but there is no setting in the app to disable or opt out of recording. the notifications are coming from within the uber app and in my email from the legitimate uber email sender, so these are legitimate notifications. when i try to call support about the issue i just get hung up on. how can I disable the recording feature in the driver app? submitted by /u/jopjop42 [link] [comments]”
“7.15号uber对我发起了年度背景调查，我是纽约开车接载的uber司机。7.31号下午，我送完了一个客人，uber app突然跳出来。你不能继续接载，你的背景调查遇到问题，需要上传你的ID完成背景调查，从7.31号开始，噩梦便开始了。 submitted by /u/No-List-3910 [link] [comments]”
Omg. Same. Did not get the job because I was riding an uber that time.
“Hi, is my account on a waitlist? I rented a TLC car and tried to work but uber said waitlist so I returned it. Some people are saying it was due to the tlc plates not being active. I see some people have a next step where it says waitlist or background check shows as awaiting other items, but mine says completed. Can only nyc drivers respond. Thanks) submitted by /u/Spiritual-Copy-3345 [link] [comments]”
“Either Uber or Lyft does this ridiculous thing where they prod you to upload your new insurance cards before they expire, but then when you do they make you ineligible to drive because the new cards haven’t taken effect yet so then you have to upload the old ones again to be able to still drive. Does anyone remember which one it is? Lyft is very annoying about it so I’d like to upload them, but not if they’re going to make me ineligible. submitted by /u/Brilliant-Love-739 [link]  ”
“Deactivated for unsafe driving, yet anywhere I check it claims "Speeding" yet my driving insights say otherwise... I've just started driving for other after being a passenger for years and I can confidenly say I drive better than most other ubers out there. From the last SS, the app pulls data from phones speed sensors, looking at my trips that claim speeding are either speed zone changes or app malfunction (not registering my location and zooming in and out so I close and reopen t”