New Shopify Stores Get Flooded With Spam Immediately
New Shopify store owners are experiencing a surge of unsolicited emails and contact requests, often seemingly random and intrusive. This stems from their store's presence on the Shopify platform and potentially from data sharing or inaccurate contact information being associated with their stores. The problem is compounded by a lack of control over who has their store owner's contact details.
SOURCES (60)
“I just recently set up my store and am totally new to all of this. I put my support email through my web domaine everywhere that I can find. But I gett getting a flood of vague emails and generic inquiries about my store to…”
“Limited in what way? I’m new to this and do far my knowledge is in itself limited to “well, isn’t it all about just being able to send mails and hopefully getting sales””
“Anyone who actually plans to sue isn't going to inform you of their plans. Their lawyer would. Don't stress, or be petty and mail them a cease and desist letter 😆”
“Im a one man army currently so can relate to the daily time management trade offs. Thank you for sharing your experience. That’s definitely consoling to know.”
“I’ve had my shop open for a few years and I’ve never ran into this issue so I’m not totally sure what to do here. I know I need to message her but I’d like other’s insight before I do. I got this order in the mail same day it was placed. I assume she got it on Thursday because she left a review saying it was super cute. Then this morning I get this. If someone orders from multiple shops, does Etsy send the same request to every shop? Otherwise I’m confused how it was cute but also not in the pac”
No, we get these calls constantly. They’re fucking annoying
“They should reward you for the effort and time. I had my own horrible battles with their poor excuse for support. Robots pretending to be human.”
“I've never had this happen before so im not sure what to do. I had someone buy one of my digital downloads and they messaged me their email address and asked when I'm going to send it to them. I told them that Etsy automatically sends them the file to download after purchase and copy/pasted the steps to do that. They responded and said they have a new email and cant find the pattern anywhere Should I just personally email them the pattern? Is this sketchy? submitted by /u/n9n”
“I’m on the Shopify Inbox team. Thanks for writing this up. We’ve heard this feedback clearly from merchants. We changed the default so buyers are now asked to sign in before chatting with staff. That means merchants get a verified email and a real customer record instead of a bunch of “Shop Visitor” conversations. You can still turn this off if you want the lowest-friction setup. The reason we switched to verified sign-in instead of a plain name/email form is safety: anyone could type an email t”
“Typically company name, but now I can't, because they're using different names completely and just routing via a physical card they put in the mail with every package”
“If I don't triage the tickets, angry people get angrier. At least I can help them navigate it, help them understand it's not us, so they don't report us or write bad reviews against the brand. People tend to quickly forget where they bought it and point their rage at us incorrectly. The banner is something that could help, but I was afraid it'd add noise or concern for real potential customers. And SEO I've considered even buying a noble thready related domain to capture the”
“Also for a time make your support section more prominent in the main menu? Struggled to find it”
“Awareness is your best bet - i just went to your site and there is no mention of the scam in a banner on top or nothing Maybe a linked blogpost where you write the situation Or article so it can rank in seo And then create a ticket system for support queries as opposed to email They can only log a support query on your site with a form and you need a valid ticket Number The generic response without it is ‘Please note, support without a ticket number is not possible, please ensure you have not fa”
Hi folks, I'm in serious need of some help or advice. I run a very legitimate fashion brand for men called Noble Threads. A scam store called Noble Thready was running a…
“So, I've ran into a lot of scammers since starting, par for the course. But I've been getting one on X a lot lately and I don't really understand their endgame. They get in your DMs saying they'll promote you on their page, they don't ask for any money, just your best pic and a link to your OnlyFans. I guess my question is why? My pictures are all over the Internet, and my OF link is in all my bios, so this is readily available stuff. Why do they need to ask me for things I p”
I believe our org is setting up service with them (or a similar service).
Lots of spam and fake stories like what you post on Reddit. Sucks!
“Yeah Inbox was great until they did this, I am now looking at a third party plug-in. Before they forced the login, customers would leave their emails and even if you missed them and replied a few hours later they could still come back to you and often convert.”
“My theory is that it’s a sales tactic for overseas marketers. They go on your checkout page a few times and then they’ll send you an email shortly after saying they can increase your conversion rate 😭”
You can just try the loop, they will just see last images to first
“sir you are the one keep asking how this provide value. i just explained it and now im the one spamming? by that logic, if i said i use youtube to get more orders from chatgpt, will you reply with "stop spamming this stupid youtube app. we dont need youtube to get sales"”
“Stop with the spam for your app, bud. Every Shopify store owner can make changes and tweak their store to be more agentic friendly WITHOUT the use of an app. Enough already.”
“Same here. Around 2am and I’m getting spam emails about increasing my store’s sales. Right now, users with spectrum internet can’t see my website due to a “SSL Certificate Error”.”
“I'm a relatively new seller (11 items sold) I offer free shipping. Overnight a woman purchased 3 items and paid for them. She them messaged me asking if she could pay more to get the items expedited. I got the message at 6 this morning. I responded that I could, just needed to figure it out. An hour later, I sent her another message with 2 options. a) 2 day for no additional charge. or b) an extra $35 for overnight. It is now almost 1pm and I haven't heard back. Should I continue to wait”
“Hello I'm a relatively new seller and I noticed that a coupon code was used that I no longer have active. I checked desktop and the only 20% off coupon I have active is sent if people have previously bought from me which this person hasn't. The other 20% off I had has been deactivated and another abandoned cart offer coupon is already in it's place. Does anyone know how I stop that? This person favorited my shop today and bought from me minutes later. How do I stop that offer from po”
“This post could be why someone avoids getting scammed by them, too. Just trying to use the outlets I can use since reporting it did nothing 👌”
“https://preview.redd.it/myqkrsy7a8bh1.png?width=2243&format=png&auto=webp&s=e52782c385c8c8354ca3c507434d3a7852799abd Everysingle person wants to sell something, First when i open my email swa so many messages got excited but when I red all of them got disappointed, I get it everybody wants to make money but like this? I thought I will get at least some feedback from users! Lol was wrong platform! submitted by /u/StudySession-lofi [link] [comments]”
“Exactly what I did. It's so annoying when you get bombed with emails all throughout the day. Very annoying.”
“Yeah every Shopify store owner gets bombarded by those cold pitches and the only real way to cut it down is filtering your inbox and ignoring them”
“It could mean that someone is trying to log in to your account. If you have on 2 factor authentication then it asks for that code first, I'd change my password to be safe if you can.”
“You could get the email for less than $2/mo by using a data based provider instead of per mailbox. Look at things like Mango Mail”
“I completely understand those daily Shopify 'expert' spam emails are relentless. To handle mine, I actually plugged in the Gemini API to automate the responses. I set the prompt to deliver hilariously absurd replies, so now the spammers get automated comedy while the inbox runs on autopilot.”
“Or just pretend to be a potential customer and ask stupid questions just to get you to engage.”
“i created a bunch of email automations when i opened my store a few months ago, including a thank you one when people order. i was just checking the automation stats and it's saying no thank you emails have been sent despite the fact ive had numerous orders which should have trigged the email. does anyone know what the reason for this may be? submitted by /u/Ok-Dragonfruit-6521 [link] [comments]”
“Do you give your customer's email address to the mail carrier (USPS, Royal Mail, UPS etc)? Generally I have not done this, as I have not asked permission, and obviously do not want to ask with every order. As Etsy sellers we can see the customer's email address (by clicking the little grey triangle next to their name on the order page) but they are not part of the delivery address, so customers have not consented to that information being passed on. Giving my own email address does mean”
“I know for a fact that they aren’t stumbling on my store and messaging me because my store isn’t even selling any products yet I’m getting emails like “impressive store”, “great selection of products”. So why is Shopify leaking my email to bots? In the last 20days I’ve received 100+ emails with the same theme. “Great store”, “what if I bring in more sales” and every other bullshit under the sun. Why is this happening and how do I stop it? Edit: sorry, Shopify. I’m too tired man submitted b”
“I get spammed regularly enough from a range of gmail accounts with offers to bring 15+ orders to your store daily for a (2%-3%) commission. Thusfar these go straight to bin but I could use more sales... What is the risk in agreeing to one of these, what would you do before or should I keep ignoring these? Edit. A few people have pointed out how the scam works, fake cards and then charge backs. I'll keep on deleting these. submitted by /u/Stunning-Pickle-3692 [link] [comment”
“I'm still pretty new to Shopify, but ever since launching my store I've been getting nonstop emails, messages, and even video call requests from people claiming they can improve my website, SEO, or sales. I block them constantly, but more keep showing up. Is this something every Shopify store owner deals with? Has anyone found a good way to cut down on all the spam? submitted by /u/Opposite-Resource [link] [comments]”
“I have every single marketing option deselected in my profile. I've gone through the unsubscribe link in the email I didn't want to receive. I contacted support to ask them how to fix this. Their solution? Mark the email as spam. You can't make this stuff up. submitted by /u/Bageland2000 [link] [comments]”
“Ok so I basically run a kids' clothing store with no online shop yet (that'll be set up in the near future once we migrate to a new in-store system), so all our online sales happen through manual Messenger conversations. About 80% of those come from ads or boosted posts showcasing products, which makes up roughly 10% of total sales during high-traffic periods. We use Messenger for two things: general inquiries (hours, location, promos) and converting product questions into actual orders”
“I just added a form of payment to my store, my store looks clearly decent, no active ads yet, but I get so many emails of people try to work with me. It starts with "are you shipping to the us?" and when I reply thinking its a customer, they say that they are an expert of shopify or marketing, they say that they see much potential in my store and also want to work with me, as i understood, they find me from shopifie's shop browser. Is this happening to you too ? I am very confused,”
“Just received this email randomly, unsure if it's a scam or not since I never signed up for an account and don't have this app installed. Posting it here since it said shopify on it and thought the community might be able to identify. If it is real, is there any way to notify them my email was falsely used? Edit: I'm an idiot and forgot to put the image in. Working link of email screenshot Update: Pretty certain I figured it out. I recently made a purchase on The Yetee, whose storefr”
“With all my stores, I’ve been getting these emails asking to “speak with the store owner” or “are you in charge if this store”? They’re quite vague and they’re all initiating a response from me. What’s the goal? submitted by /u/asneakysnake15 [link] [comments]”
“Started a shop a few weeks ago and I've already had a fake version of my site show up on google (probably automated to clone sites from my country). How do I report or deal with this? submitted by /u/cromatkastar [link] [comments]”
“Does anyone else constantly deal with this? People that aren’t previous customers or people I know are constantly coming into my store and asking for free products for events. Is this a common occurrence for others? submitted by /u/oliverpeets [link] [comments]”
“We lost on Shopify over the weekend. It’s going really good other than a ton of spam going to the store owner email. Anything we can do? All the spam is like are you the store email? Is this site still active? We talking like 100 emails over 3 days submitted by /u/ArchitettoGrande [link] [comments]”
“Published my website a fee days ago to see how it is working, fix the bugs, round the edges, etc. Since then, I have had a flood of emails either asking "may I speak to the owmer of this website", "do you ship to insert town or country", or "I noticed things on your site that I thought I could help with". Every time its someone trying to sell their "services" in marketing or 'optimization'. No ides if this is an actual shopify issue, but a few of t”
“Recently, I opened the shop and add listings but suddenly getting lots of junk mails, I ignore or report them but keep filling my inbox from these junks, how to ban them? submitted by /u/Actual-Tangelo7369 [link] [comments]”