Uber Drivers Face Verification Problems
13 posts across 4 communities in the last 30 days; 62% from r/uberdrivers.
“Question anyone else having a issue getting their new license uploaded. I uploaded Saturday and now Friday still stuck in limbo. It said 1-2 days?”
“Hello! I’m posting this as a means to help future drivers during the signup process, as I’ve seen other people facing this same issue. When I went to sign up to become a driver, I was having issues with my insurance verification. My name is not on my insurance card, but Uber…”
“Hi all, I'm at my wit's end and hoping someone here has seen this exact issue. My Uber Eats driver onboarding has been stuck on the background check step for ~3 months. In the app, every single onboarding item shows Completed (license, profile photo, vehicle info, insurance…”
New and existing Uber drivers are encountering issues with the verification process, specifically related to driver's license information and selfie uploads. This prevents them from starting or continuing their work.
SOURCES (29)
“Hello! I've been having issues with verifying my ID, I'm using my drivers license-- I've tried my Real ID that I had before my drivers license-- I've tried using both mine and my gfs phone. No matter what I do, it seems to not be…”
“Question anyone else having a issue getting their new license uploaded. I uploaded Saturday and now Friday still stuck in limbo. It said 1-2 days? submitted by /u/Different-Owl-711 [link] [comments]”
“Hello! I’m posting this as a means to help future drivers during the signup process, as I’ve seen other people facing this same issue. When I went to sign up to become a driver, I was having issues with my insurance verification. My name is not on my insurance card, but Uber wouldn’t accept the card nor my insurance declaration with my name on it. I tried every method. If you’re having this issue, call Uber support. As soon as an agent picks up, notify them that your insurance (or whatever docum”
“Hello! I am trying to get signed up for Uber to give rides. The signup process has been easy as can be, but I’m stuck at the insurance verification part. I’m still on my parents’ car insurance, so my name isn’t on the actual card, but Uber support keeps telling me to just use my declaration. Every time I’ve uploaded it, it gets rejected as it is not a card. I’ve tried both photos of the paper copies, PDF documents, and screenshots of the documents off my insurance app. Support keeps telling me I”
“Hey everyone! I’m trying to become an Uber driver for the first time, and I have a few questions. I’d really appreciate it if experienced drivers could help me out! Driving experience: Do I have to wait a full year before I can start driving for Uber? I recently got my Ohio driver’s license, but I previously had a driver’s license from another US state that has now expired. Can I use my old out-of-state license to prove that I have previous driving experience in the United States? Vehicle owners”
“My new job told me to start a completely new Uber Driver account, so that I'll have to re-upload photos of my Driver's License and go through the background check as a "new driver". (and yes, i've checked the company and they're totally legit, there's no chance this is a scam) As part of the process I was told to create a new email to be used exclusively as a driver with this new company. that's the email i will log in with when starting a shift with the company”
“Hi all, I'm at my wit's end and hoping someone here has seen this exact issue. My Uber Eats driver onboarding has been stuck on the background check step for ~3 months. In the app, every single onboarding item shows Completed (license, profile photo, vehicle info, insurance, terms), but Background Check says "Finish other steps first" / "We're waiting for other items." There is no missing item, no error, no action button — a total deadlock. Here's the kicker:”
“So I’m applying as a new driver. They have taken everything, but only thing left is my ID and background check. They have been checking since the past three days. How long do you think it might take? submitted by /u/Opening_Comparison21 [link] [comments]”
“Around a little over a week ago I attempted to create a dasher account and it told me they couldn’t verify my identity then a day or two later I got this email. When I go to the app it doesn’t give me the option to really “restart” the verification process. I made request to review but I heard that could take a long time. Should I call their customer service to see if I can get this issue resolved? I also don’t know if it really was a technical issue because I used my temporary paper ID when try”
“I had an issue with my profile picture and wanted to updated and when I called Uber support staff everything was fine until I said I'm transgender and just want my picture to more accurately display my gender. At that point the support agent got me and belligerent with me and then refused to help me at all or speak to me at all because being trans. She then sat in silence until I hung up for about 5 minutes. That is blatant discrimination based on gender identity submitted by /u/”
“Is there a way to submit a digital driver ID cause my physical one is expired. I'm from Malaysia and I want to Uber drive in Australia. Uber driver app doesn't accept photocopies and pictures of screens so is there any other solution? submitted by /u/FollowingOne6550 [link] [comments]”
“My driver's license expired on the 17th, got it renewed the day before. On the 17th Doordash said I needed to verify my identity so I used my temporary driver's license as ID since that's all I have until my new license arrives in the mail. I didn't realize they didn't accept temporary driver's licenses, that's on me. They locked my account and made me submit an appeal. Today I used my passport, which is a valid form of identification which Doordash accepts. They lock”
“Hi fellow drivers, I have a problem with Uber not accepting my change of name certificate. It's a legal document in NSW and I do have a copy of my original birth certificate, although Births Deaths and Marriages told me I'm supposed to surrender it. I did when I changed my name in 1999, but my late mother had a copy of the original which I now have here. The weird thing is that they accepted the change of name certificate back in 2023 when I first started driving for them. What happened”
“so I had been dashing for 2 years before back in May they asked me to verify my identity. Which was no problem, I sent a picture of my drivers license like they asked and waited for them to verify. It won’t let me dash if it doesn’t get verified. So they never verify it and I call multiple times to support to help me out. I sent my drivers license to their email and everything. Still nothing. It was my only form of income at the time and put me in a really bad financial place and added a lot of”
“My partner works at a local high school. Over the summer, he used my vehicle to drive Uber while I was at my day job. The same week school started (Aug 24), Uber decided they needed VIN VERIFICATION because my car was being used on another account. I took a picture of my VIN in my doorjamb and they denied it. Then I tried the window. Denied again. Did this several more times with the same results. The VIN VERIFICATION screen says to follow the requirements for documentation but when you look for”
“So, I wanted to make an Uber Driver account to earn some extra income. However, when I started and stopped the sign-up process. I was blocked on my account from before even being able to establish an account. I've been asking Uber support for help, and they just keep telling me that my account was deemed a duplicate. I told them that I have never made an Uber Driver account before, given them my driver's license, photos, and other documents. They keep telling me that I could appeal, but”
“I’ve been driving for uber for a few weeks. I signed up for Uber Eats a few days ago but it still says pending. Did it take this long for anyone else? I’ve completed about 80 rides already submitted by /u/Idunnoandidontcare [link] [comments]”
“It made me resubmit my SS a few weeks ago, and then my license today. It said my ID was verified and I went to dash and now I'm stuck on these screens. I've tried restarting my phone and uninstalling/reinstalling but it's still stuck. Have you guys ever had similar issues? submitted by /u/Professional_Bat8713 [link] [comments]”
“Everytime i upload the picture of my license and my selfy pic, it accepts it but the dashboard reads picture blurry please retake!!!! Also it says my bkground check is in process, but niether of the agencies they use even have me in their system.... Can anyone help? submitted by /u/YoungMr_ [link] [comments]”
“I need some advice from experienced Uber drivers because I honestly don’t know what else to do. I’ve been an active UberX driver for about 2.5 years with a clean driving record. I’m not a new driver. I’m currently trying to transition from UberX to Uber Black / Commercial Rides , and my account has been stuck in the activation/background check process for almost 2 months . The frustrating part is that Uber Support keeps telling me that my background check or documents have been submitted/escalat”
“Just curious if something triggers it, because I honestly didn’t even know DoorDash did this? I’m the only one who uses my account, so I’m not worried about it. I just thought it was weird that uber requires it usually every other day and I’ve maybe had this twice in 6 months with DoorDash. submitted by /u/lilspidermonkey [link] [comments]”
“so 10+ days ago now my app tried to id verification as it does every once in a while, it was just the selfie verification, and it said it had been verified, but when i tried to start my dash, it would reload the verification screen again. this happened 3+ times in a row, so i called support. while waiting on the phone for a live agent, the app let me start a dash, and had sent me a notification saying i was sent an offer from 2 stores, but nothing was showing up on the app nor was it making the”
“do i actually have to wait 30 days for a dispute??? i was waiting for the day i turn 19 to do uber eats just to get disqualified because I applied a week after my birthday. submitted by /u/Vast_Ambassador3975 [link] [comments]”
“im 18 and wanted to sign up for uber and just bike, figured i didnt need a license. i have a state id etc besides a license..do i need one or? submitted by /u/Guilty_Cartoonist395 [link] [comments]”
“can someone please help. i’ve been dashing for about a year and now when i try to complete the selfie verification it continuously loops me back to the verification even after completing it multiple times. never had support ask me for this kind of info and i stupidly provided it, does anyone have some advice? as of about 30 minutes ago support let me know in chat they are escalating the situation and i should have a response within 24 hours, however i’ve been trying to handle this for a week now”
“Has anyone else been having problems with the new identity verification system before starting a block? It used to just have me take a picture of my face, but now it does this live video/face scan where you have to move your face around so it can verify you. Most of the time it works, but every once in a while it just will NOT verify me. It gives me three attempts, and after all three fail, it tells me to either see a station associate for manual identity verification or contact Support. I do st”
“Just started driving for Uber. Just wondering if any of you long timers had any advice. I have driven for UBER Eats but transitioned over to people side of it. Thanks in advance. submitted by /u/Significant-Look-301 [link] [comments]”
“I am trying to become a dasher to make some extra money on the side but can’t get past verification. I am stuck on this screen on the second photo. My drivers license clearly states my birthday which proves my age, and furthermore my selfies were on point. I don’t understand the problem how do I fix this. submitted by /u/RP_MASTER66 [link] [comments]”