PayPal users experience spam notifications and account issues

“[PayPal] ★ 1/5 (v10.5.2) — The new app design is full of useless advertisements and they have made it more difficult to find the information you need to monitor your transactions.”

“[PayPal] ★★ 2/5 (v10.5.2) — With the new PayPal update they turned the Home Screen into a whole page of ads. So when opening the app you are immediately bombarded with ads before you get to any finances or payments. Another example of companies making the experience worse for their loyal customers at the cost of more ad revenue.”

[PayPal] ★ 1/5 (v10.5.2) — Bad UI

“[PayPal] ★ 1/5 (v10.5.2) — Recent app update sucks, active credit card information deleted, help desk sucks, they said file feedback to developer, no help. Luckily browser information still had credit card information. Don’t update until quirks are fixed. All you see is Adverts vs account information on the update.”

“[PayPal] ★★★ 3/5 (v10.5.2) — October 15 2026 update. Makes it all about advertising. Very difficult to find activity. Someone forgot it’s an app for sending and receiving money and to keep track of money. Requires a university degree in navigation. Kind of dumb from a user point of view. You can do better PayPal guys and girls. Get rid of all the advertising. Put send recieve and balance and transfer on the front page easy to get to.”

[PayPal] ★ 1/5 (v10.5.2) — The app is worse with this lasted update.

“[PayPal] ★ 1/5 (v10.5.2) — Why does a company as large and ubiquitous as PayPal need to constantly send push notifications promoting services I’m already using? Thankfully, there’s a toggle in the settings to disable them. Unfortunately, that setting mysteriously resets in less than 24 hours. This is incredibly frustrating, disrespectful of users’ preferences, and downright anti-consumer.”

“[PayPal] ★★ 2/5 (v10.5.2) — The latest update to the PayPal application is the worst update ever. Bring back the previous version. The loss of features makes me think it’s time to look for an alternative.”

“[PayPal] ★★ 2/5 (v10.5.2) — I’ve been using PayPal for years, and I genuinely can’t stand what this app has become. What used to be a simple, convenient, and reliable way to manage payments is now a cluttered mess of ads, promotions, shopping offers, and features I never asked for. It’s ridiculous that I have to dig through all this unnecessary content just to find my transactions or access basic payment functions. I don’t open PayPal to shop or browse deals. I open it to manage my money. The ap”

“[PayPal] ★ 1/5 (v10.5.2) — The new redesign has the app filled with ads and trying to sell you things. Absolute garbage”

“[PayPal] ★ 1/5 (v10.5.2) — This new update has completely broken the app so bad that basic functions are no longer usable. Can’t even add a new card or add cash at stores anymore.”

“[PayPal] ★ 1/5 (v10.5.2) — This new update that is pushed has been absolutely horrible. I was just able to send money to my friend and then out of nowhere it disconnects my assets, doesn’t even show them, but when I go to my account it’s still there. Constantly providing server issues when I’m trying to pay a bill. Furthermore they completely revamped everything for “ease of use” and objectively made the app worse”

“[PayPal] ★ 1/5 (v10.5.2) — So here we go with extra steps. The latest update is a painful experience. Everything we do not need is the biggest, meanwhile, our accounts are the smallest. They are not only small, they are at the top and we have to slide each one over four times to see them all. I’ve been using PayPal since 2012.. if it wasn’t for TikTok and Facebook monetization payments, I would drop this company INSTANTLY. Please let-go of your app development team—completely. Return to your pri”

“[PayPal] ★ 1/5 (v10.5.2) — New version is terrible I like the previous version better”

“[PayPal] ★ 1/5 (v10.5.2) — This new update is garbage! I can’t even add funds to my account to pay my credit card bill without having to call to talk a robot.”

“[PayPal] ★ 1/5 (v10.5.2) — They overhauled the entire app and now it functions like a spam advertisement page. It’s harder to navigate, things don’t function as they should. Tried to change my profile picture and it gives you no preview nor can you even see your own pfp on the app. Had to logout and log back in because that was the only place my pfp displayed. The whole thing looks messy and cumbersome.”

“[PayPal] ★ 1/5 (v10.5.2) — The app is nothing but ads now, I can’t navigate and find MY stuff, it’s hidden behind more ads, and It doesn’t function easily anymore!! You can’t just easily move money anymore, can’t find people easily anymore, you have do extra clicking to do the same thing one click did before. You guys must really want us to move to a different app.. this one totally sucks now!! Awful I tell you! Ugg”

“[PayPal] ★ 1/5 (v10.5.2) — The new interface is terrible. I spent 10 minutes, looking for the sign out button and then had to ask ChatGPT who was wrong about where it was and then having to find it myself another scrolling all pages full of ads to buy this and buy that! This updated PAYPAL is very confusing and geared toward selling you products., Hiding the Sign Out button under multiple menus and then having to scroll to the bottom is a security and usability issue.”

“[PayPal] ★ 1/5 (v10.5.2) — Update of Sept. 2026 ruined it. They put so many ads and distracting items on the homepage, you can’t find your transaction history! If you get a questionable charge notification, it’s a hellish nightmare to follow up because you can’t find your history! Too bad. PayPal used to be the go-to. Greed ruins another one. Can’t control the desire to flood the screen with ads.”

“[PayPal] ★ 1/5 (v10.5.2) — Once again. My phone is not your free billboard. You have no respect for your customers, so I have no respect for you. I’m closing my PayPal account. Go scr— yourselves.”

“[PayPal] ★ 1/5 (v10.5.2) — Pervasive, intrusive ads and malicious notification spam. Spyware.”

“[PayPal] ★★★ 3/5 (v10.5.2) — I don’t mind the app but they force you to use it if you want to see payment details is really irritating”

“[PayPal] ★ 1/5 (v10.5.2) — This app used to be easy and quick to use but after the recent update it is a nightmare. There is so much JUNK all over every page that just transferring money and finding logout is ridiculously tedious and time consuming. If this isn’t remedied you will lose my business and all my clients who send me money via your app. The iPad app update from yesterday is completely missing the logout button under the new 'Me' tab layout. Please escalate this UI bug to the technic”

“[PayPal] ★ 1/5 (v10.5.2) — I have hoped that this app would one day get it together but it never does. There’s always an issue from trying to add money, order a new card, buying crypto, anything. I can only imagine how horrible this would be if I had my check deposited here”

“[PayPal] ★ 1/5 (v10.5.2) — New app update broke the ability to lock and unlock paypal business debit cards. Its info isn’t up to date to real time account info. What was wrong with app we had that worked so well? The devs or their bosses (or both) need some unpaid time off.”

“[PayPal] ★ 1/5 (v10.5.2) — I stopped Pay Pal a few months ago! I have let you know two times. I won’t be paying anything”

“[PayPal] ★ 1/5 (v10.5.2) — Got a PayPal notification that was just an ad for a MasterCard. Not cool. Now I have to turn off notifications because the trust has been violated.”

“[PayPal] ★ 1/5 (v10.5.2) — Your new update sucks balls. It’s all ads and extremely user unfriendly! So much so that I think I will be leaving to a different app.”

“[PayPal] ★ 1/5 (v10.5.2) — The only reason I have the app in the first place is the PayPal forces you to use it to manage their MasterCard. At least I could do that in the old app. New app is simply in service of pushing ads and partner promotions. Have been unable to access my cash back since the update, getting notifications every time I make a purchase that I can’t disable (pr even delete, as they reappear immediately), and no way to provide feedback at all in regards to the bugs and glitches”

“[PayPal] ★★★ 3/5 (v10.5.2) — I loved PayPal and used it all the time but the newest update has me looking for an alternative. I haven’t even figured out how to logout!”

“[PayPal] ★ 1/5 (v10.5.2) — I can’t send any money, I added my card, and it’s not the card itself that’s giving me issues—it’s PayPal. This app used to be so good. SO FRUSTRATING!!”

“[PayPal] ★ 1/5 (v10.5.1) — Every time you send me a notification that is an ad I uninstall the app. All ads should be opt in and clearly for the benefit of those who want to receive the ads.”

“[PayPal] ★ 1/5 (v10.5.1) — The new update makes it hard to navigate to find actual payment/ transaction tabs because the app is bloated with advertisements that is irrelevant to my needs and other people feel the same”

“[PayPal] ★ 1/5 (v10.5.1) — Every time I use this app, you harass me about your debit card or your credit card and I don’t want those things. No more pop-ups no more garbage. Keep pushing it and I’ll just quit using your service.”

[PayPal] ★ 1/5 (v10.5.1) — Can no longer swipe to delete notifications.

“[PayPal] ★ 1/5 (v10.5.1) — Missing functions and full of ads now. Unable to add cash to my account or add a new card.”

“[PayPal] ★ 1/5 (v10.4.0) — This app used to be great, but they just updated it. Now I can’t see my past transactions easily, the tracking information that the seller posted is nowhere to be found, and my account is buried under a MOUNTAIN of ads that I just don’t need to see. This app is for buying goods or exchanging funds. I don’t need all this slop. Trash update to show off the worst format I’ve ever seen in my life. Thanks for ruining an app that didn’t have issues.”

“[PayPal] ★ 1/5 (v10.4.0) — yaaaay now more room for ads and stuff i don't care to purchase.”

“[PayPal] ★★ 2/5 (v10.4.0) — The new update is actually so insufferable and annoying to use, anytime i want to send money to a different card it will not let me change the card holders name. incredibly annoying.”

“[PayPal] ★ 1/5 (v10.4.0) — Was a 5 star app. App is not opening, all of a sudden. Info of account not accurate”

[PayPal] ★ 1/5 (v10.4.0) — App used to work great, but I can no longer use it to complete purchases and for some reason requires both a text and email verification code…

“[PayPal] ★ 1/5 (v10.4.0) — I have been using PayPal for years and suddenly my account gets frozen after someone sends me money. Every button is hard to understand and the process of getting money out is even more complicated. I have other apps like Venmo and cashapp and will definitely stick with those. PayPal is terrible.”

“[PayPal] ★ 1/5 (v10.3.1) — I’ve probably tried 10 times and I haven’t received the SMS code a single time. This is just a Paypal issue, I’m able to receive SMS codes from other apps and websites and I know it’s the right number and my number works.”

“[PayPal] ★ 1/5 (v10.3.1) — Do Not expect Customers to get any help from “customer service”. Their app and email notifications don’t match”

“[PayPal] ★ 1/5 (v10.3.1) — PayPal is such an un-user friendly product. They have restricted my account, speaking to their AI they will take up to a week to resolve. Such a simple issue. And now I’m eating more of my time over their poor service.”

“[PayPal] ★ 1/5 (v10.3.1) — Start with the obvious one here login. PayPal app doesn’t save your username and password like it used to. Even after manually typing all your information back into the app you still have problems. What ever was changed it’s still broken with the app. In short my experience reflects the last three months of unreliable service from this App. Again, please fix it!!!”

“[PayPal] ★ 1/5 (v10.3.1) — Tired of having issues with them. Customer service is bad. Using the card never works correctly and when it does it’s not important stuff lol”

“[PayPal] ★★★ 3/5 (v10.3.1) — I used to be able to switch between our two accounts easily but with this new update, I can’t see how to add a new account and it’s not showing one of them. There are several screens it can take you to where there is no back button or X to get out of the screen. I keep finding that I have to entirely close the app to get back to the home screen. It has me feeling like a Luddite”

“[PayPal] ★★ 2/5 (v10.3.1) — This app has started sending SPAM notifications about totally irrelevant junk. PayPal: fire your marketing people!”

“[PayPal] ★ 1/5 (v10.3.1) — if you click report a problem with a transaction on the app or the website, you are taken to a blank page. how convenient”