Uber drivers face permanent deactivation after passenger disputes
21 posts across 2 communities in the last 60 days; 95% from r/uberdrivers.
“I have been an Uber driver in Jacksonville Florida for over 5 years. This past Thursday September 17th I was attacked by Uber passenger's dog. The passenger asked me to hold their thermos while they got the dog in the car. The first thing it did was bite my right wrist. It…”
“So the other day after a shift, I get home to find a message from Uber saying account deactivated temporarily because a rider complained they thought they smelled weed. I don't smoke or let anyone else smoke in my vehicle but I can't help if someone gets in smelling like weed. I…”
“I have been driving uber about a year now. mostly weekends. never had a problem until last week. So I picked up a guy who wanted me to take a different route than the app. I told him the app routes around traffic and he just said whatever. Stuck with the app route because thats…”
Multiple Uber drivers report being permanently deactivated from the platform following incidents involving passenger complaints. One driver described a situation where they were deactivated four times, citing issues like gate access and app messaging conflicts with passengers. This suggests inconsistent enforcement and potential unfairness in the deactivation process.
SOURCES (25)
“Was reported for unsafe driving was cleared then hours later was banned and then the appealed didn’t do anything it was held. It’s a stressful job. Eat of luck to yall on the ride. Fuck those customers trying to get free rides. submitted by /u/Individual-Humor-846…”
“I accept a ride going a pretty far distance to pick up. Half way thru they call telling me they don’t need the ride please cancel. I tell them to cancel thru the app, she asked what app. The uber app ma’am. She says ok and hangs up and doesn’t cancel so I’m waiting at the pick up right now til I can get my cancel fee. Some people just don’t want to pay the cancellation fee. submitted by /u/Leading-Weight2971 [link] [comments]”
“Had a ride into SF from Redwood City went great. I got another ride at the drop off location as I was approaching. Unfortunately I didn’t realize my phone wasn’t plugged in and my phone died as I ended the first ride. As soon as my phone turned on (less than 2 minutes later. I opened the app and noticed the pax messaged me. As I was about to reply I looked up and there she was so I gave a little head nod and a wave. Got nothing back. I ignored it and chalked it up to her not being well mannered”
“This is complete BS I’ve been doing DoorDash as a little side hustle and I’ve been falsely accused of using fake receipts for reimbursement requests even though I’ve never even requested reimbursement before. I want to try to keep this brief. For context, I took a shop and pay order for a Lenovo laptop at BJ Wholesale and went through the entire purchasing process with the DoorDash red card. When I went to the member services counter to retrieve the item they told me it was out of stock. I go th”
“Customer claimed that i gotten into an accident while i was delivering which i didnt which is a fucking lie. I spoke to uber support and uber progressive insurance and they thinking that this is a false claim because my car is fine with no damages. Now progressive added rideshare endorsement which cause my rate go up from 700 to 950/month. I was already paying 700 for 2 cars and 2 drivers a 2008 prius and 2024 Elantra and since me and my fiancé is under 25 and in Chicago thats make it worse. Yes”
“I have been an Uber driver in Jacksonville Florida for over 5 years. This past Thursday September 17th I was attacked by Uber passenger's dog. The passenger asked me to hold their thermos while they got the dog in the car. The first thing it did was bite my right wrist. It wasn't a major bite, yet I have a partially amputated hand due to a previous dog attack so it was immensely painful. I contacted Uber Safety and called 911. The woman was issued a ticket and I thought that was the end”
“I start a new job tomorrow. Working 7:00 am to 3:00 pm. Monday through Friday. With benefits. And weekends off. I haven't been to see a doctor of any kind in the two years ive worked for uber. I couldnt afford one. I need new glasses. I need my teeth cleaned. My legs had been swelling from driving all day. Now i get to work outside the vehicle. I have worked 7 days a week for Uber since I started driving. I had to. Now i get to rest. I had a rental payment. No more. The car was turned in tod”
“So the other day after a shift, I get home to find a message from Uber saying account deactivated temporarily because a rider complained they thought they smelled weed. I don't smoke or let anyone else smoke in my vehicle but I can't help if someone gets in smelling like weed. I drive where it's legal. Am I supposed to deny entry to half my riders because they smell like weed? After a day or so they allowed access again but like what TF do I do if this happens again. In fact I even m”
“On Saturday night, I had a passenger whose friend damaged my vehicle’s interior by breaking the roof assist handle. She claimed it simply fell off. When I reminded her that my dash cam had been recording and that Uber would be reviewing and contacting the individual who had ordered the ride, she insisted, “I was just trying to pull myself up, and it came off.” I submitted the dashcam footage and photos to Uber. On Sunday afternoon, Uber requested a repair estimate and informed me that I had five”
“Hello, I’m a long-time Uber driver of nearly 12 years with a strong record. On a recent trip, the rider started yelling for no reason while there were still about 12 minutes left and I was following the app directions. Because of the disrespect and safety concerns, I ended the trip in a safe location. After that, the rider made multiple reports and my account has been deactivated for over a week. I’ve reached out many times but haven’t gotten a meaningful response. I recently learned the trip re”
“On Thursday, August 21, my account was deactivated and locked. The next day, I get a call from Uber‘s trust and safety team about a allegation that was made against me on a trip that I had completed June of the previous year. Within eight hours, I had permanently lost access to the app. I tried to appeal and in less than a day. My appeal was denied. I’ve been unable to get into contact with anyone that is able to give me answers with Uber. I tried to drive for Lyft and after only a couple trips,”
“Uber thought this was a valid pickup Uber recorded the ride request and it's completion just BEFORE this. Uber recorded the ride request and it's cancellation (and fee payment) just AFTER this. Yet, Uber CS says this ride request is not available in their system yet; updates can take up to 48 hours. submitted by /u/SubjectiveAdvice [link] [comments]”
“So someone threw up all over me and my vehicle recently and the 2 other passengers in the backseat. I got a detail this morning and Uber denied my reimbursement because they said the receipt appeared to be fraudulent. I sent them a picture of the paper copy and electronic copy clear as day. They also said that they couldn’t find the name of the service provider and the receipt looked tampered with. I asked the person how do we solve this because everything was untrue. He ended the chat without a”
“Right now I'm on my second week Uber eating I got one report last week which I'm only 50/50 if the customer got it or not the address pen was messed up the customer just told me to leave it at the door when it was a meet at door but it had the same number has them it was an apartment but to be fair it was a thing where it was like three Apartments together but this is my only my first report I don't see how this could fully end my account unfortunately I didn't think to take an i”
“Uber suspended my account for almost 2 weeks because a rider falsely accused me of “sexual assault”.. she said I was being flirty with her & at some point during the ride I put my hand on her leg. I’m happily married and never flirt with riders & I definitely do not touch them in any way. I’m also a diamond driver with over 4,000 trips in the past 6 months with no complaints. They initially told me I would hear back from the safety team in 24 hours.. never heard anything and when I reach”
“I have been driving uber about a year now. mostly weekends. never had a problem until last week. So I picked up a guy who wanted me to take a different route than the app. I told him the app routes around traffic and he just said whatever. Stuck with the app route because thats what uber tells us to do. ride ends. one star. Then i get a notification saying i was reported for running a red light and reckless driving. Nothing even close to that happened. the whole ride was normal. He was just mad”
“Uber's opinion of your workmanship is about as truthful and credible as a tabloid I want to honeypot this company into suing me so they can play into their own social demise because im tired of 'you did it, we said so' this has to stop I have now been permanently deactivated a total four times since my first deactivation in november 2025 brief recap I couldn't reach a woman because of a gate, told her I was cancelling, she sent me app msgs calling me a piece of shit, calling me i”